Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 256GB (Unlocked) - Green
Average customer rating
4.3
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
57
4 Stars
11
3 Stars
3
2 Stars
4
1 Star
7
82%of customers recommend this product.
(
41 out of
50)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 256GB (Unlocked) - Green
Customer Rating
4
Starts out great but losses joy
on May 6, 2023
Posted by: Kekaha girl
from Boston
Expertise:Intermediate
Love the phone, camera is okay (I use a digital camera if I want a great photo), I mourn the loss of my headphone jack (nothing like trying to listen to a audio book on a crowded plane without it!), and really am confused by no SD slot. I mean you give us a great camera but no SD slot to do quick transfer!
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Touch screen sucks
on May 1, 2023
Posted by: Kososs
from Florida
Expertise:Expert
Touch screen is sucks. My previous s10 has way better respond and didn't freak me out like this one. Doesn't worth this higher price at all. S23 plus bet better option overall.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 4, 2023
Hello Kososs, we love hearing your thoughts on your Samsung Galaxy S23 Ultra. We understand the desire to have your device respond with ease when you are using it. We have included a link below to help you adjust the touch sensitivity settings for your device. If that does not solve your difficulty, we have also included al link to the Samsung Support Team for additional troubleshooting assistance or to help review the warranty of your device. We appreciate you being a Samsung customer. -Elizabeth
Touch Sensitivity Settings
https://www.samsung.com/us/support/troubleshooting/TSG01213974/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Touch Sensitivity Settings
https://www.samsung.com/us/support/troubleshooting/TSG01213974/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
The way the phone makes me feel
on April 29, 2023
Posted by: Michael425
from Ephrata Washington
Expertise:Intermediate
Its a great phone and I am enjoying the phone and all of its apps.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and great quality
on April 29, 2023
Posted by: Bari
from Minneapolis
Expertise:Expert
Best quality and camera quality is owesome and speed is also very good
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Battery has a long life I run a 10 hours a day
on April 25, 2023
Posted by: Dashing man
from Gillette Wyoming
Expertise:Expert
Battery holds a good life I Dash with it everyday for 10 hours a day only have to charge it towards the end of the day screen is on all the time
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible pictures in different lighting conditions
on April 20, 2023
Posted by: Shiro
from Wildwood NJ
Expertise:Expert
It is sad to see this phone taking such horrible pictures in little difficult lighting conditions. See the samples I've attached. The nice pictures are taken with my wifes iphone 13 pro, the bad ones are taken with my samsung s23 ultra.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, April 21, 2023
Hello Shiro... Thank you for your thoughts on the Samsung Galaxy S23 Ultra. All opinions are valuable as we continue to bring our consumers the best in design and functionality. I've attached some links that should help you focus your camera to achieve the perfect shot. Along with that, some videos from our YouTube channel that highlight the incredible features of your new camera. Furthermore, the short film 'Behold', by the legendary director, Sir Ridley Scott. It was actually filmed with a Samsung Galaxy S23 Ultra! Feel free to reach out to Samsung Support if we can be of any additional assistance. Thank you for being a valued customer. -Bethany
Use Portrait mode or Live Focus on your Galaxy phone
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Switch between 50 and 200 megapixels on your Galaxy S23 Ultra camera | Samsung US
Issues with Camera app on Samsung phone or tablet
Camera modes and settings on Galaxy phones and tablets
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
Galaxy S23 Ultra: 'Behold' by Sir Ridley Scott – Filmed #withGalaxy | Samsung - YouTube
smsng.us/Samsung-Support
Use Portrait mode or Live Focus on your Galaxy phone
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Switch between 50 and 200 megapixels on your Galaxy S23 Ultra camera | Samsung US
Issues with Camera app on Samsung phone or tablet
Camera modes and settings on Galaxy phones and tablets
Galaxy S23 Ultra: How to Capture the Night Sky | Samsung
Galaxy S23 Ultra: S Pen on Camera l Samsung
Galaxy S23 Ultra: How to take photos with Multiple exposures in Expert RAW | Samsung
Galaxy S23 Ultra: High Resolution | Samsung
Galaxy S23 Ultra: 'Behold' by Sir Ridley Scott – Filmed #withGalaxy | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Everything meets my standards.
on April 20, 2023
Posted by: Jose
I bought this not to long ago and its hasn't disappointed me yet.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Phone and Camera by far!
on April 17, 2023
Posted by: Tkccl
Love this Phone AND the Camera! My Brother, who has owned an Apple phone since the beginning of time (cell phones) switched to the new Samsung Galaxy Ultra after checking out mine (He definitely does not make snap decisions) bought one! He noted that it is the best phone by far.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US