Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 256GB (Unlocked) - Green
Average customer rating
4.3
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
57
4 Stars
11
3 Stars
3
2 Stars
4
1 Star
7
82%of customers recommend this product.
(
41 out of
50)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 256GB (Unlocked) - Green
Customer Rating
5
LOVE the S23 Ultra - great decision to purchase
on August 14, 2023
Posted by: Texasgal
from Texas
Expertise:Intermediate
I just received this Galaxy S23 Ultra after having a S21 Ultra for a couple of years. WOW...what a difference. I LOVE this phone. Transfer of data was seamless, screen is super clear/bright even after putting a screen protector on phone. Fingerprint unlock is still just as bad as last phone but that is not an issue. I traded mainly because my camera on the old phone kept putting streaks on my photos. The new phone camera specs are 10 x better so that should improve.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung
on August 11, 2023
Posted by: Tera
from Florida
Expertise:Beginner
I bought one for me and one for my sister. We both love them. Still learning everything on it, but it's exciting!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing camera, super fast, stylus is excellent
on August 7, 2023
Posted by: grantw
from Illinois
Expertise:Expert
Got this 2 weeks ago after I shattered my s21 regular. This is for sure an upgrade. I was worried about it being too big but I got used to it in a day. I am a student I use my S pen daily. The camera is the best in industry and I cant wait to use that feature more. I have been a samsung user since the galaxy s3 and this is the best so far!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Upgraded from iPhone 13 Pro Max! To
on August 6, 2023
Posted by: Ayoooo77
Expertise:Expert
So far this phone been the best ! Thought ppl were going to far with the "best phone" thing. But I decided to try it anyways. Been a really great phone !! Beautiful pictures, extremely fast & battery is excellent. One thing I'm frustrated about is finding a glass screen protector that truly works with it I have bought so many and it is hard to touch the screen without it lagging. Like of course no one wants to crack an expensive phone. Besides that I have no issues and I've seen ppl have said it is heavy but to me it isn't. Maybe being use to iPhone but yeah the phone isn't all that heavy. Bought beautiful cases for it already hopefully to get a good screen protector soon! Definitely worth buying :) Also I use to be a Samsung fan since s3 until I got the iPhone XR :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not real happy with the scratch it came with
on July 31, 2023
Posted by: Tsc6397
from West Virginia
Expertise:Expert
I got this phone and did not notice right away that there is a scratch on the screen. I can not be left without a phone so that's why I have not sent it back. The phone functions as to be expected but seems like Samung is cutting corners on their glass if the screen comes already scratched.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Debra, Social Commerce, August 1, 2023
Greetings Tsc6397,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have no fear, the armor aluminum frame, the Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use) make the Galaxy S23 Ultra a durable device. We also have offer Samsung Care+ that can be added to your eligible devices to extend physical damage coverage to protect your investment. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Please do not hesitate to contact Samsung Support if you have any additional feedback to share with us, if you have any questions, or if you would like any help troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your honesty as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Have no fear, the armor aluminum frame, the Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use) make the Galaxy S23 Ultra a durable device. We also have offer Samsung Care+ that can be added to your eligible devices to extend physical damage coverage to protect your investment. Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your device in the seat of your taxi, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life. Please do not hesitate to contact Samsung Support if you have any additional feedback to share with us, if you have any questions, or if you would like any help troubleshooting your device. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/smartphones/galaxy-s23-ultra/
Written by a customer while visiting Samsung US
Customer Rating
5
A fantastic piece of technology.
on July 26, 2023
Posted by: Anonymous
from Bailey Island, ME
Expertise:Expert
The camera is phenomenal, amazing display, and of course great productivity thanks to the S-pen features I use daily.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal!
on July 26, 2023
Posted by: Elroy24
from Nashville TN
I've had the device a week and I'M IN LOVE with it. The smoothness is insane, the camera... there are no words on that part, it's dang near perfect. This phone has been everything to me thus far!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Unhappy
on July 25, 2023
Posted by: Mary
from Gretna, LA
This phone has brought me only grief. I really think it is in the process of shutting down altogether. I am unable to send or receive text messages or emails. The only part still working is the phone itself. I am unable to download apps which my bank is requiring me to do. Google play store won't permit me to update any of my apps. The bank app is critical. The games a person can get along without. I need the bank app.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, July 26, 2023
Hi there Mary,
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. When you have the available time in your schedule, please take a look at the article titled, "Messages on Samsung phone are slow, do not send, or cannot be received" for some quick troubleshooting steps that you can take to help resolve what you have been experiencing with your device. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your device is up to date. Please feel free to reach out to Samsung Support after reviewing the provided resources if you would like further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01203575/
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. When you have the available time in your schedule, please take a look at the article titled, "Messages on Samsung phone are slow, do not send, or cannot be received" for some quick troubleshooting steps that you can take to help resolve what you have been experiencing with your device. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your device is up to date. Please feel free to reach out to Samsung Support after reviewing the provided resources if you would like further assistance. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01203575/
Written by a customer while visiting Samsung US