Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 256GB (Unlocked) - Green
Average customer rating
4.3
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
57
4 Stars
11
3 Stars
3
2 Stars
4
1 Star
7
82%of customers recommend this product.
(
41 out of
50)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 256GB (Unlocked) - Green
Customer Rating
2
Feels like a downgrade from Note 9
on September 8, 2023
Posted by: Imissthenote
from New York, ny
Expertise:Intermediate
Screen is not always as responsive as it should be. I have to tap multiple times to get the display bar to show up or to pause/start a show. I do not have a sreen protector on. The fingerprint scanner is useless. I have not gotten it to consistently work. My google password manager does not work on my apps. I have disable samsung pass multiple times and there is no option for me to turn on google. The camera is nice but I still regret my purchase.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
3
Value
2
Response from Samsung USBy Debra, Social Commerce, September 11, 2023
Hey Imissthenote,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 Ultra has the most current version of software, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. Check out the article titled, "Samsung phone is not recognizing fingerprints" for some helpful troubleshooting steps that you can take to help resolve what you have been experiencing with your fingerprint scanner. If you have any additional feedback to share with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please ensure that the software on your Galaxy S23 Ultra has the most current version of software, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. Check out the article titled, "Samsung phone is not recognizing fingerprints" for some helpful troubleshooting steps that you can take to help resolve what you have been experiencing with your fingerprint scanner. If you have any additional feedback to share with us or if you would like any further assistance, please feel free to reach out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00077582/
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Written by a customer while visiting Samsung US
Customer Rating
5
Loving my new Samsung s23 ultra
on August 28, 2023
Posted by: Mack
from Castro Valley California
Expertise:Intermediate
I just got my new Samsung S23 ultra and I love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on August 27, 2023
Posted by: Cindy
I love my S 21 ultra but I cracked my screen and instead of having it fixed I decided to upgrade to the S 23 ultra and I am glad I did. I love my phone. It does everything I like and more.
Written by a customer while visiting Samsung US
Customer Rating
5
FANTASTIC BATTERY LIFE!
on August 25, 2023
Posted by: OCEANWAVESNANA
I have had phones from the very beginning, and up to the 13pro max, I had nothing but problem with my last two iPhone, I once had a note 2 and loved it but anew iPhone came out and wanted to try it so I did. As the iPhone keep progressing there getting crappies and crappies, so I decided to go back to an android and went with the Samsung 23ultra and I LOVE IT!!!!!!! YOU COULDN'T PAY ME TO GO BACK TO AN IPHONE!!!! so glad I went with the 23 ultra😁
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing performance and battery life.
on August 23, 2023
Posted by: vik717
from New Jersey
Expertise:Intermediate
I upgraded from OnePlus 9Pro. I was deliberating between. S23ultra and IPhone 14proMax. Clearly, I wanted the best of its kind on the market.
Since I am familiar with android, I chose to purchase S23Ultra. This phone delivered big time.
Everything is amazing about this phone: design, display, BATTERY, and ofc new system. I am over the moon with the purchase.
I wish there was better screen protectors available for this device.
I will be using this phone for years to come.
Since I am familiar with android, I chose to purchase S23Ultra. This phone delivered big time.
Everything is amazing about this phone: design, display, BATTERY, and ofc new system. I am over the moon with the purchase.
I wish there was better screen protectors available for this device.
I will be using this phone for years to come.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Camera is nice
on August 23, 2023
Posted by: Sk261
from Florida
Not happy with the phone. Problem 1 is I live in Florida and carry the phone in my pocket and the moisture detection sensor keeps telling me moisture detected and will not allow me to charge the phone. Had to buy a case that covered the charging port and now people have a hard time hearing me talk on the phone.
Problem 2 is sending pictures in text messages they take forever to go through if they go through at all.
Problem 3 even though I have a pass code to open my phone carrying the phone in my pocket the phone will open on its own and start dialing numbers.
4th is if someone is calling you while moving it will only ring once and stop ringing
Problem 2 is sending pictures in text messages they take forever to go through if they go through at all.
Problem 3 even though I have a pass code to open my phone carrying the phone in my pocket the phone will open on its own and start dialing numbers.
4th is if someone is calling you while moving it will only ring once and stop ringing
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Debra, Social Commerce, August 25, 2023
Hey Sk261,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. "Keep your Galaxy device at its normal operating temperature" is a great guide that may help you keep your device at its optimal operating temperature. Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. "Moisture in water-resistant Samsung phone or tablet's charging port" is another article that will help you troubleshoot your device so be sure to check that out when you can. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. "Messages on Samsung phone are slow, do not send, or cannot be received" will help you troubleshoot what might be occurring with your text messages. I have linked it below for your convenience. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your device has been updated with the most current version of software. I have also included that link below for you. If you would like additional assistance after reviewing the provided resources, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001449/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/answer/ANS00077582/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S23 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Whether you're using a phone, tablet, smart watch, or earbuds, all Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. "Keep your Galaxy device at its normal operating temperature" is a great guide that may help you keep your device at its optimal operating temperature. Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. "Moisture in water-resistant Samsung phone or tablet's charging port" is another article that will help you troubleshoot your device so be sure to check that out when you can. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. "Messages on Samsung phone are slow, do not send, or cannot be received" will help you troubleshoot what might be occurring with your text messages. I have linked it below for your convenience. A software update can enhance the functionality, add new features and increase the security on your Galaxy phone or tablet. For the best experience it is highly recommended to keep your devices updated. If a software update doesn't install or isn't available, we can help. Please make sure that the software on your device has been updated with the most current version of software. I have also included that link below for you. If you would like additional assistance after reviewing the provided resources, please do not hesitate to reach out to Samsung Support at your earliest convenience. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/troubleshooting/TSG01001449/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/answer/ANS00077582/
Written by a customer while visiting Samsung US
Customer Rating
4
Threat features and super fast BUT
on August 22, 2023
Posted by: Ajl323
from New York, NY
Expertise:Expert
I've gotten SIM card errors so many times it's kind of annoying. Even after exchanging the phone AND SIM card swap. I don't know what to do anymore. Only reason 1 star got knocked off.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 14, 2023
Posted by: Chrissy
I bought this 2 weeks ago, and am very happy with the speed, view, weight, it's great
Written by a customer while visiting Samsung US