Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 256GB (Unlocked) - Green
Average customer rating
4.3
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
57
4 Stars
11
3 Stars
3
2 Stars
4
1 Star
7
82%of customers recommend this product.
(
41 out of
50)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 256GB (Unlocked) - Green
Customer Rating
4
Red color disappointing
on November 28, 2023
Posted by: Youdaone
Havent had the phone for long, but overall is extremely similar to my S21+. The phone is a bit heavier and long for someone with small hands like me. What I didn't like is that this phone in red looks more orange than red. The previous phones had a vibrant red that was beautiful. This one really disappointed me.
Written by a customer while visiting Samsung US
Customer Rating
1
Irreconcilable Differences
on November 25, 2023
Posted by: Matt G
Expertise:Expert
The biometrics are so bad on the S23 Ultra. I refuse to accept the continuous frustration.
No, I would not recommend this to a friend.
Response from Samsung USBy Social Commerce, November 27, 2023
Hi there Matt,
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. Check out, "Samsung phone is not recognizing fingerprints" for some great troubleshooting steps to help resolve what you might be experiencing with your device. Without knowing more details about what you are actually experiencing with your biometrics on your Galaxy S23 Ultra, I recommend reaching out to Samsung Support at your earliest convenience for further assistance and/or troubleshooting. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Thanks for taking the opportunity to review your Samsung Galaxy S23 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Your phone's fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. If you are having trouble using your fingerprint sensor there are a few things to consider. Check out, "Samsung phone is not recognizing fingerprints" for some great troubleshooting steps to help resolve what you might be experiencing with your device. Without knowing more details about what you are actually experiencing with your biometrics on your Galaxy S23 Ultra, I recommend reaching out to Samsung Support at your earliest convenience for further assistance and/or troubleshooting. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Features
on November 17, 2023
Posted by: Raju
from PLANO TEXAS
Expertise:Intermediate
I bought two weeks ago. The style, color and features are amazing. The connectivity with my Samsung buds and watch is seamless.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointing
on November 11, 2023
Posted by: Rosewater
from Ohio
Expertise:Intermediate
I upgraded from the Galaxy S21 and I really wish I wouldn't have. This phone comes with 3 different messaging apps, nd each one has it's own glitches. I also think some of the videos are blurry and won't focus, so I believe the camera is overhyped. What I do like is the battery life, but if they can't figure out a stable reliable messaging app, this will be the last Samsung I get after being a lifelong loyal customer.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
2
Response from Samsung USBy Social Commerce, November 13, 2023
Hi there Rosewater,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Newer Galaxy phones come with at least two built-in messaging options: Samsung Messages and Messages by Google. Both apps have intuitive interfaces that make it fun and easy to send texts to your contacts. Some carriers provide their own messaging app (like Verizon’s Message+), and there are plenty of third-party options available as well. However, even if you have multiple apps downloaded, you can only have one set as your default messaging app. Take a look at the article titled, "Change the default messaging app on your Galaxy phone" for some great information that you may find helpful in resolving what you have been experiencing with your text messages. If your photos and videos are blurry or poorly exposed follow our tips to get the best photos. If you are still having issues, we will make sure that your phone or tablet is in good working order. Also check for the most recent software and confirm no apps are interfering with the camera. "Galaxy phone or tablet photos and videos are blurry or dark" is another article that contains some simple troubleshooting steps to help you resolve any blurry videos or photos that your camera may be taking, linked below. Please feel free to contact Samsung Support if you have any questions or if you would like any further assistance after reviewing the provided resources. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00090222/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Newer Galaxy phones come with at least two built-in messaging options: Samsung Messages and Messages by Google. Both apps have intuitive interfaces that make it fun and easy to send texts to your contacts. Some carriers provide their own messaging app (like Verizon’s Message+), and there are plenty of third-party options available as well. However, even if you have multiple apps downloaded, you can only have one set as your default messaging app. Take a look at the article titled, "Change the default messaging app on your Galaxy phone" for some great information that you may find helpful in resolving what you have been experiencing with your text messages. If your photos and videos are blurry or poorly exposed follow our tips to get the best photos. If you are still having issues, we will make sure that your phone or tablet is in good working order. Also check for the most recent software and confirm no apps are interfering with the camera. "Galaxy phone or tablet photos and videos are blurry or dark" is another article that contains some simple troubleshooting steps to help you resolve any blurry videos or photos that your camera may be taking, linked below. Please feel free to contact Samsung Support if you have any questions or if you would like any further assistance after reviewing the provided resources. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00090222/
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome technology
on November 5, 2023
Posted by: Smurfiez
from Fayetteville, Nc
Expertise:Expert
Love this awesome device and designs would definitely purchase again
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on November 4, 2023
Posted by: Pillobar
from Chicago
Expertise:Intermediate
I wish they would have smaller version of the Samsung galaxy ultra. Kind regards: A Samsung Fan
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall I would recommend this phone.
on November 2, 2023
Posted by: Paul
So far I have not had any major issues. Mainly small stuff that could be better. Like pretty much anything to do with typing on this phone sucks. But I have noticed this with most phones. Just something they cpuld look to enhance in the future. Like when trying to push the dot I always get the space bar and when trying to hit tue spacebar somehow I always get the dot. Another thing that could inprove is spellcheck. When on it come up with stuff thats way off topic and isn't speeled tight for that scenario. Been a few time I went to post and it autotypes something completely different then what I put a few times because of spell check. It's glitches on certain games and their's like no fix and it only happens when I have used adroid devices. More then likely a compatibility issues that sone patches could possibly fix. Everything else seems pretty good. Haven't had the phone long enough to gove ot a 5 star yet. The main issues I have seen woth many Android phones is the charger ports, batteries or parts connected to them that seem to go out. So far this phone has been good to me so far for reliability.
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera in light and dark levels quick gpu
on November 2, 2023
Posted by: Solidus
Awesome In every way does every thing better so much tech built in
Written by a customer while visiting Samsung US