Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S23 Ultra 256GB (Unlocked) - Green
Average customer rating
4.3
(82 Reviews)
Rating breakdown 82 reviews
5 Stars
57
4 Stars
11
3 Stars
3
2 Stars
4
1 Star
7
82%of customers recommend this product.
(
41 out of
50)
Customer Reviews for Samsung - Refurbished Good - Galaxy S23 Ultra 256GB (Unlocked) - Green
Customer Rating
1
Unexpected Disappointment
on March 16, 2023
Posted by: RandomPhoneGuy90
from Huntington WV
Expertise:Intermediate
I really wanted to like this phone. There is just so much that this phone could have been and they missed it. Let's start off with the reason I bought this phone. I got it mainly to run emulators on. As good as the snapdragon gen 2 processor is. The 8gb of ram in the 256gb model. Is holding this phone back. It's 2023 and we are still limited to 8gb of ram in a flagship phone. The screen is pretty good. It's responsive and smooth. The finger print reader is good. The brightness and details are good. However the curved screen is not a good idea. It's very difficult to make a good screen protector to protect the screen. I don't care how durable the screen is. You don't want to take any chances with this kind of investment. Screen replacements are near impossible and not worth it. The camera is another story. 200MP main camera and the photos come out that bad? Blurry,pixelated, grainy. Sene optimization is the worst. You can't even take a real picture of what you are trying to take a picture of. Like its replacing your picture with a fake picture. Kinda hard to describe. I enjoy the s pen. It is pretty close to feeling like you are writing for real. I usually run the brightness pretty low when I'm inside. Even so, I struggle to get 24h out of a full charge. Of course I'm multi tasking quite a bit throughout the day on it. It's pretty comfortable in the hand. Goes in and out of your pocket easily. It's got some heft to it. Kinda like a small sleek brick. Almost feels like you are holding a hand warmer at times. Got to question the life and safety of the battery. With all of this said. The biggest thing is trying to justify the value. The fact you are spending all that money on a flagship phone that is not very durable and difficult to fully protect for years to come.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
1
Response from Samsung USBy Debra, Social & Commerce, March 16, 2023
Hey there RandomPhoneGuy90, thank you for taking the time out of your day to share your thoughts with us about your Samsung Galaxy S23 Ultra. We value your transparency as we improve the design and functionality of our product line while we stay committed to constant innovation. Our goal is for our customers to feel like they are having the most fantastic experiences using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Samsung Galaxy S23 Ultra is offered in the following internal storage options: 256GB, 512GB, and 1TB with an 8GB RAM or a 12GB RAM. The Galaxy S23 Ultra is equipped with 5 cameras: a 12MP Selfie Camera, a 12MP Ultra-Wide Camera, a 200MP Wide-angle Camera, a 10MP Telephoto Camera with 10x Optical Zoom and a second 10MP telephoto camera for 3x optical zoom. Low light selfies are AI enhanced for crisp detail and accurate color. Depth mapping enables faster focusing for selfies. And portraits at night are clearly defined thanks to AI-detected depth analysis. You have the option to allow your camera to determine the ideal mode for your pictures or you can choose from several shooting modes. From Camera, swipe the screen right and left to change shooting modes. * Portrait: Adjust the background of your shots for portrait photos. * Photo: Allow the camera to determine the ideal settings for pictures. * Video: Allow the camera to determine the ideal settings for videos. * More: Choose other available shooting modes. Tap Add to drag modes into or out of the shooting modes tray at the bottom of the Camera screen. * Expert RAW: Download the Expert RAW shooting mode. * Pro: Manually adjust the ISO sensitivity, exposure value, white balance, and color tone while taking pictures. * Pro video: Manually adjust the ISO sensitivity, exposure value, white balance, and color tone while recording videos. * Single take: Capture multiple pictures and video clips from different angles. * Panorama: Create a linear image by taking pictures in either a horizontal or vertical direction. * Night: Use this to take photos in low-light conditions, without using the flash. * Food: Take pictures that emphasize the vivid colors of food. * Super slow-mo: Record videos at an extremely high frame rate for viewing in high quality slow motion. You can play a specific section of each video in slow motion after recording it. * Slow motion: Record videos at a high frame rate for viewing in slow motion. * Hyperlapse: Create a time lapse video by recording at various frame rates. The frame rate is adjusted depending on the scene being recorded and the movement of the device. * Portrait video: Adjust the background of your shots for portrait videos. * Director's view: Access advanced features such as lock onto a subject in view, change between different rear camera lenses, and more. For your convenience I have included a link containing your device manual to help you get to know your device's features and settings. The S23 Ultra's intelligent 5000mAh (typical) battery saves power for go time, so you can game and stream into the night with up to 26 hours of video playback. The armor aluminum frame, the Gorilla Glass Victus 2 display, and its water resistant IP68 rating (Based on test conditions for submersion in up to 1.5 meters of freshwater for up to 30 minutes. Not advised for beach or pool use) make the Galaxy S23 Ultra a durable device. Did you know that we also offer Samsung Care+ that can be added to eligible devices that would extend an umbrella of physical protection to your investments? It offers you that ultimate peace of mind for those unanticipated situations in life like leaving your device behind in a coffee shop, spilling your drink onto your speakers, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Of course, we do strongly recommend protecting your investment by adding a screen protector and a case. All Galaxy devices have a set temperature range, where they operate at their best. While they may feel warm under certain conditions, like charging, this does not affect the device's lifespan or performance. However, if your devices get too warm, it could cause some issues. Check out the Samsung article titled, "Keep your Galaxy device at its normal operating temperature" for some great information about keeping your device at its normal operating temperature. If you would like any additional assistance, please feel free to reach out to Samsung Support when you have some free time. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Samsung-Care-Plus smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/support/answer/ANS00076952/
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Game changer
on March 9, 2023
Posted by: Gyamane
from Taos nm
Expertise:Expert
I bought this with the hope that it could replace my bulky camera gear and for the most part it does! So great not having to lug a whole backpack's worth of gear around. The only area that needs improvement is bokeh - you just can't get a natural looking bokeh with phones yet and so I cannot give up my mirrorless system yet.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US