Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S26 256GB (Unlocked) - Cobalt Violet
Average customer rating
4.7
(1,962 Reviews)
Rating breakdown 1,962 reviews
5 Stars
1,560
4 Stars
300
3 Stars
73
2 Stars
18
1 Star
11
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for Samsung - Refurbished Good - Galaxy S26 256GB (Unlocked) - Cobalt Violet
Customer Rating
3
Such a hyped expectations
on September 26, 2026
Posted by: Trying2luv26butdifficut
[This review was collected as part of a promotion.] Paid over 1400 for phone, classic watch, and the bud. As a Novice android linux user i could not believe the phone had software issue where required to reset to fix andriod auto after 3 month. Customer service wasn't great either. Would i buy it again or recommend to others? Most likely not.
Value
3
Response from Samsung USBy R&R Team, September 28, 2026
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S26 with us. We understand how frustrating it is when your new device is not operating as intended or expected. We hope you have been able to resolve your inital frustration with your device. We have provided a link to the full manual to help you fully explore your device, and customize the settings to your preferences. We have also provided a link to the Samsung Support Team to assist you if you have questions, or believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Phone shuts down randomly and poor service
on September 26, 2026
Posted by: Cruiser
from South Dakota
Do not buy this phone. I've had my Galaxy S26 for about 3 months. It shuts down randomly 2 or 3 times per day. The screen also freezes and requires a hard reset a couple times a week. The support has not been good. I sat on hold for a long time and finally reached a human. They did some remote troubleshooting, found nothing and we got disconnected. It's been a nightmare trying to resolve this problem. This phone is not worth the money.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, September 28, 2026
Hey Cruiser, thank you for your feedback on your Samsung Galaxy S26. We know how important the uninterrupted usage of your device is to you every day, and we would love nothing more than to help you work towards a resolution. We have provided links to articles to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Not what I was expecting
on September 26, 2026
Posted by: Samsungphone4ever
[This review was collected as part of a promotion.] Following my positive experience with the Samsung S22, I purchased the Samsung 26 series as an upgrade and a secondary work device. Unfortunately, I have found the device to be disappointing; it lacks a stylus, and its form factor and user interface are counterintuitive. Despite my technical proficiency, I believe this model represents a significant downgrade compared to the device I have used for the past four years.
Value
3
Response from Samsung USBy R&R Team, September 28, 2026
Hi Samsungphone4ever, we appreciate you sharing your experience of your Samsung Galaxy S26 with us. We understand upgrading to a new device can come with a learning curve that causes frustration as you work to customize your device, and adjust to the differences. We have provided a link to the complete manual for your device to assist you with this at your convenience. We have also shared a link to the Samsung Support Team to assist you if you have any questions as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Long time Samsung user
on September 26, 2026
Posted by: Minab67
[This review was collected as part of a promotion.] Unfortunately I am not as pleased with the s26 as I was with the S21 for the s24 for some reason this phone seems to have a few glitches it keeps resetting itself there are delays in getting my emails my messages the pictures come out great I do like the camera feature but overall if I had my choice I would go back to the 24
Value
3
Response from Samsung USBy R&R Team, September 28, 2026
Hi Minab67, thank you for sharing your thoughts about your Samsung Galaxy S26 with us. We completely understand how important the uninterrupted usage of your device as well as needing the notifications to come in a timely manner. We have provided links to resources to help you troubleshoot these experiences at your convenience. We have also provided a link to the Samsung Support Team to offer additional assistance if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Apps on Samsung phone or tablet are not sending notifications
https://www.samsung.com/us/support/troubleshoot/TSG10001486/
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S26
on September 26, 2026
Posted by: LateAdopter
[This review was collected as part of a promotion.] First time using Samsung product. Figuring a way out of an expensive ecosystem. The ease of use and adaptability was surprising.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just What I Expected of a Flagship Model <3
on September 26, 2026
Posted by: LilFlame
[This review was collected as part of a promotion.] I've had a few Samsung phones in my many years, and always valued their speed, ease of use, functions and style. I finally upgraded from a S21fe and could not be happier. I loved the fe, but the new features and updated processor is so worth the change. I'm delighted I chose to pick up this S26.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great easy to carry phone.
on September 26, 2026
Posted by: Dagroovy
[This review was collected as part of a promotion.] Great phone for retiree who doesn't need a flag ship phone. Holds a long lasting battery and speedy.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Phone
on September 25, 2026
Posted by: Tesslasmom19
[This review was collected as part of a promotion.] The Samsung Galaxy S26 is nothing short of exceptional. From the moment you pick it up, the premium design, flawless build quality, and stunning display make it clear that this is a flagship device in every sense. The screen is incredibly vibrant, with sharp details, rich colors, and impressive brightness that makes everything from streaming videos to browsing social media an absolute pleasure.
Performance is where the Galaxy S26 truly shines. Apps launch instantly, multitasking is effortless, and even the most demanding games run smoothly without any lag. Samsung has clearly optimized both hardware and software to deliver a seamless user experience that feels fast and responsive at all times.
The camera system is outstanding. Whether capturing landscapes, portraits, or low-light shots, the level of detail and color accuracy is remarkable. Night photography is particularly impressive, producing bright and clear images without looking artificial. The AI-powered features are genuinely useful and help elevate photos without overprocessing them.
Battery life easily lasts through a full day of heavy use, and the fast charging capabilities mean you're never tethered to a charger for long. The improved software experience, combined with Samsung's commitment to updates and security, adds tremendous long-term value.
What impressed me most is how refined everything feels. The Galaxy S26 doesn't just introduce new features; it perfects the fundamentals.
Performance is where the Galaxy S26 truly shines. Apps launch instantly, multitasking is effortless, and even the most demanding games run smoothly without any lag. Samsung has clearly optimized both hardware and software to deliver a seamless user experience that feels fast and responsive at all times.
The camera system is outstanding. Whether capturing landscapes, portraits, or low-light shots, the level of detail and color accuracy is remarkable. Night photography is particularly impressive, producing bright and clear images without looking artificial. The AI-powered features are genuinely useful and help elevate photos without overprocessing them.
Battery life easily lasts through a full day of heavy use, and the fast charging capabilities mean you're never tethered to a charger for long. The improved software experience, combined with Samsung's commitment to updates and security, adds tremendous long-term value.
What impressed me most is how refined everything feels. The Galaxy S26 doesn't just introduce new features; it perfects the fundamentals.
Value
5
Written by a customer while visiting Samsung US