Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
2
It's a phone but....
on May 8, 2023
Posted by: Chuck
from Lexington, KY
Expertise:Intermediate
I hate having to push 2 buttons at the same time to turn off or re-boot, also don't really like how the finger print sensor disappears when the screen is off, its hard to find at times and you have to move your finger around until you find it. There should be a subtle mar on the screen that you can see when the screen is off that disappears when the screen comes on. The USB plug is starting to wear out and loosing connection with my new car every time I hit a bump, it still charges but it wont stay connected to my car. I use my phone to deliver with Uber Eats and Grubhub so I have to plug and unplug a lot but its only like 7 months old and shouldn't be happening this soon.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 9, 2023
Hey Chuck, we appreciate you taking time to provide your thoughts to us on your Samsung Galaxy S22 Ultra. We understand how necessary a fully functioning device is to your work and we are eager to assist you. With regards to having to use two buttons to restart your device, the settings can be adjusted to change the usage of one of your side buttons from waking Bixby to a power off function. You can also use the Always on Display so that the fingerprint display will not disappear. Lastly, given the stated time of ownership we have provided a link to the manufacturer warranty and the Samsung Support Team for assistance with the charging port of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
2
Screen will shatter. Even in Otterbein. If you buy
on May 5, 2023
Posted by: Disgruntled
from Tn
Expertise:Intermediate
On 3rd phone. If you breathe on screen it will shatter. If you do anything accept sit in a bed the galaxy s22 ultra is NOT the phone you want. Most delicate piece of electronics I've ever seen.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 9, 2023
Hello there, we are so grateful to you for providing your thoughts to us about your Samsung Galaxy S22 Ultra. We understand how frustrating it can be to have a damaged device and we want to assist you in any way we can. We have provided a link to the Customer Care+ Team, Samsung Support Team, and warranty information for your device. They can review all options available to you in regards to repair or warranty claim. We appreciate you being a Samsung customer, and look forward to assisting you with your device. -Elizabeth
Customer Care+
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Samsung Support
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Samsung Community
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Facebook
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Twitter
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Samsung Warranty
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Customer Care+
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Samsung Support
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Samsung Community
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Samsung Warranty
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Written by a customer while visiting Samsung US
Customer Rating
5
The Perfect Phone
on May 4, 2023
Posted by: Supreme
I bought this about 4 months ago stoll works like a champ, the camera is amazing I'm a Site Superintendent so I need to give clear pictures from afar and YES!!
Written by a customer while visiting Samsung US
Customer Rating
5
versatile and durable
on May 2, 2023
Posted by: Mary
from Forsyth, GA
Expertise:Intermediate
I've had my ultra for a while now, and im really happy with the durability. i love my stylus to take notes with, and the pictures it takes are always beautiful. it can zoom in really well and still take clear pictures.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Network Connectivity Issue Drop Calls S22 Ultra
on May 2, 2023
Posted by: Chris
from Miami, FL
Expertise:Expert
I bought this S22 Ultra a year ago. Network connectivity issues. Google about it and you will find out. I asked AT&T warranty and they offered to send me a replacement phone in a month and a half. So I will be without a phone for 45 days. Only way it works is when it's connected to the WIFi.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 4, 2023
Hi there Chris, thank you for taking time out of a busy day to share your thoughts with us on your Samsung Galaxy S22+. We understand how important a functioning device is to your every day life. We would be more than happy to see if we can offer any troubleshooting assistance. We have included a link to the Samsung Support Team who can work with you one on one to help with any options that may be available. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
smsng.us/Facebook-Messenger
Twitter
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Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
1
Defective screen (expanding blob) right after 1yr
on April 27, 2023
Posted by: Martin
from Monterey,CA
Expertise:Expert
Defective screen right after 1yr expired!!!! Im still paying it off!
All of a sudden a black blob appeared around the front camera... its a blob of dead pixels thats expanding outwards. Quick google search found many people with the same problem. Unfortunately mine happened right after 1 year warranty expired. Never buy a samsung again. I still owe around half price of phone as this was on a 2 year payment plan. Worst experience ever. Phone has been babied Nd never dropped.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, April 28, 2023
Hi Martin... Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your input as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance with your device. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone But
on April 27, 2023
Posted by: ChasD
So far this had been a great phone. The only issue has been the number of updates which keep coming. I know it is important for the security, stability and operation of the phone but just about every day a new update.
Written by a customer while visiting Samsung US
Customer Rating
5
It's Awesome it's a Luxury phone
on April 25, 2023
Posted by: BarbieShop
Bought this a few months ago and absolutely 💯 love ❤️ this phone!! So glad I picked this phone it's got so many things to love about it, the note pad, pen that's installed in it, cameras, video quality, speakers can get super loud and more
Written by a customer while visiting Samsung US