Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5 out of 5
4.5
(4,684 Reviews)
Open Ratings Snapshot
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product. 
(
1,608 out of 1,863
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5 out of 5
5
Excellent features.
on March 12, 2022
Posted by: CA66
from Carolina, PR
Expertise:Beginner
Excellent features. So happy with the phone. One of my best purchases.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Phone sucks
on March 11, 2022
Posted by: S22suxs
Expertise:Expert
I traded in my s21 ultra fpr the s22 ultra BIG MISTAKE!!!! some of the apps make my phone crash and completely shut off. Tried playing a game it takes almost a minute to load the game when the s21 ultra only took seconds the camera alao lags while moving the phone and the phone is soooooooooo slow please dont waste your money keep your s21 ultra this phone is horrible.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Good not great.
on March 11, 2022
Posted by: BuckeyeFaithful
from Kentucky
Expertise:Intermediate
This phone has an amazing screen, camera, and color. I love looking at it. However the battery life is about the same as my note 10 plus after almost three years of use. When I first got the 10 I could use it for days without needing a charge. This phone straight out of the box has a quickly diminishing battery life.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Battery life sub-par
on March 10, 2022
Posted by: Joeyblue45
from Chicago
Battery life could be better. Barely get by a day with moderate use. Camera is great. Performance good. Like a longer battery life.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Sound Issues - Speakers Static Sound Issues
on March 10, 2022
Posted by: Samsung Fan
Expertise:Expert
The new S22 ultra has a major flaw in its speaker / sound department. There's a static "crackling" sound issue with high volume usage and via bluetooth. Please fix this issue, Samsung. The new S22 Ultra sound is worse than my old S21+
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
battery doesn't last long.
on March 10, 2022
Posted by: Tommy
from Puerto Rico
trying to save battery after watching youtube advice but it doesn't last long, maybe 6000 battery would have been better! lower the price!
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
S pen issues
on March 10, 2022
Posted by: G Wright
from Chicago, IL
Expertise:Expert
So long story short.... because first review got rejected.
Pen that came with my ultra s22 wasn't compatible. Didn't resolve initial issue and waiting for yet another Pen. This phone is compatible with S PEN PRO not standard S PEN, THE END!!
Very disappointed because I've literally owned every Note series hence my reason for getting to Ultra.
The entire process was HORRIBLE starting with pre-order THAT'S A WHOLE DIFFERENT COMPLAINT.
I typically buy directly from my phone carrier. Decided to go a different route because of the extras offered but it cleanly wasn't worth the hassle.
DO BETTER SAMSUNG, DO BETTER!!!!
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Horrible
on March 10, 2022
Posted by: Ohwell
Expertise:Intermediate
Hate it.
Keyboard is pitiful. Auto correct is worse.
No shake flashlight.
Wish I could throw it in the trash.
Stuck with this piece of crap.
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Written by a customer while visiting Samsung US
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