Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
S22 Ultra
on March 18, 2022
Posted by: andig
from Las Vegas
Expertise:Expert
S22 ultra is the perfect smartphone. Very good quality camera, high performance
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S pen issues
on March 18, 2022
Posted by: Unhappy
I bought this a few weeks ago. Every time I use the s pen. Which is everyday. Then pen disconnects from the phone.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi There,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this has caused you, as the S-Pen disconnects from your phone. We understand how important it is for you to enjoy using your S-Pen seamlessly.
The link below will guide you through connecting your Samsung S Pen to your phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001457/
Also, you can access this link for some tips to troubleshoot your S-Pen:
https://www.samsung.com/us/support/troubleshooting/TSG01001833/
Another is Galaxy device not responding to S-Pen:
https://www.samsung.com/us/support/troubleshooting/TSG01001830/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144427207
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Bad antennas
on March 18, 2022
Posted by: Ap2011
from Winterville NC
Expertise:Expert
The phone is okay they need to release an update fast. My phone loses connection with WIFI, the Bluetooth connects and reconnect time to time and the cellular antenna is not the strongest. I've searched the web and others are having the same issue.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Meh I liked my s8+ better
on March 18, 2022
Posted by: dieseldoc
from Atlanta Ga
Expertise:Expert
I bought this a few weeks ago. Not impressed my should have kept S8+. This has a pen I will never use the only perks is a better camera. Navigation is not as easy as the S8
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on March 17, 2022
Posted by: Heartbroken Samsung Fan
from New Jersey
Expertise:Expert
I had high hopes. The screen is of course amazing. The S Pen is a nice trick but I don't use it enough to miss it. The design isn't familiar to the S family, but we knew that going in. What we didn't know was how awful the battery is. Like many reviews, I can confirm that this phone won't make it through most of the day on a single charge. Like,, not even half the day. That's very disappointing considering it is an incremental upgrade. Also, despite what others say, the camera isn't any better than the S21.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Love this Phone
on March 17, 2022
Posted by: lager_sirc
from East Coast
Expertise:Expert
I'm not trying to negate the bad exepriences some users are having, but I have not experienced one bad thing with my Galaxy S22 Ultra. Prior to this I was using a Pixel 6 Pro and had so much bugs with the software that I got rid of it and went with this. Prior to that I've had a Oneplus 7 Pro, which was probably my favorite phone of all time before this one. My point is, I'm not tied to a specific brand. I will use a phone and give credit to where credit is deserved. I love this phone so far and has quickly become my favorite phone after 1 week of use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Missing features
on March 17, 2022
Posted by: Lostkittykat
from Colorado
Expertise:Expert
Seriously this is supposed to be the new better model? Is not! I am extremely disappointed in Samsung
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Lostkittykat,
Thank you for contacting us about this. We are saddened to hear that this did not meet your expectations. I know how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 Ultra to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144427298
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone
on March 17, 2022
Posted by: MimiJo
Expertise:Beginner
I was excited about getting this new phone until I did. I wish the battery lasted longer.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US