Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
dont do it !! its all bad
on March 23, 2022
Posted by: Ramsay
from miami
Expertise:Expert
very poor performance with scrolling
Poor camera stability (phone restarts sometimes while in camera app}
Inconsistent fps during video calls for no reason. unless you reset camera by hitting software flip button or wide angle button. same bug as s21u.
jittery scrolling. The march update did not resolve any of my complaints.
The phone has been on january firmware since just about 2 days ago which is pretty crazy.
I honestly couldn't see myself recommending this product to anyone.
I feel like a beta tester and this not the experience i wanted at all.
Poor camera stability (phone restarts sometimes while in camera app}
Inconsistent fps during video calls for no reason. unless you reset camera by hitting software flip button or wide angle button. same bug as s21u.
jittery scrolling. The march update did not resolve any of my complaints.
The phone has been on january firmware since just about 2 days ago which is pretty crazy.
I honestly couldn't see myself recommending this product to anyone.
I feel like a beta tester and this not the experience i wanted at all.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Don't do it!
on March 22, 2022
Posted by: 22 ultra is horrible
from Minnesota
Expertise:Intermediate
Literally problem after problem. Apps not working, text never works. Just trash! Should have kept my note 9! I want my money back or my old phone back. I can't express how disappointed I am.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Smartphone
on March 22, 2022
Posted by: alfredium710
Expertise:Beginner
I don't know why people are so savage and think bad about this phone. It may have some weird lag or stuff like that on games but with future updates that will be fixed. If people think the oposite then they should stop getting smartphones
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on March 22, 2022
Posted by: Rockfish63
from North East Maryland
Expertise:Intermediate
I us my for work and take pics of my work my is looks great
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The best
on March 22, 2022
Posted by: Tahmeed
from Queens,NY
Expertise:Expert
I'm very happy with the performance And camera Quality
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
lousy battery
on March 21, 2022
Posted by: Edmitch1957
from New Jersey
Expertise:Intermediate
I've had this phone for one month and the battery is the worst ever should have kept my note 20 plus the camera is no better than my note 20 if this the best Samsung can do this my last Samsung
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Edmitch1957,
Thank you for getting in touch about this. We sincerely apologize for the issue you're facing, as the battery life on your Galaxy S22 Ultra is poor. I understand how essential it is to have your device work at maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392767
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for getting in touch about this. We sincerely apologize for the issue you're facing, as the battery life on your Galaxy S22 Ultra is poor. I understand how essential it is to have your device work at maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392767
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 21, 2022
Posted by: Jwlgstn
from nashville,tn.
Expertise:Intermediate
Fastest and smoothest phone I have ever had, great features I love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life
on March 21, 2022
Posted by: Yomd
from Holyoke ma
Expertise:Expert
Is there a recall or something for this phone yet ? The battery life is terrible. I don't even touch the phone and it dies easily.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Yomd,
Thank you for taking the time to leave this review. We apologize for the issue you're facing, as the battery life on your Galaxy S22 Ultra is poor. I understand how essential it is to have your device working at optimal performance and enjoy using its maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392870
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for taking the time to leave this review. We apologize for the issue you're facing, as the battery life on your Galaxy S22 Ultra is poor. I understand how essential it is to have your device working at optimal performance and enjoy using its maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392870
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US