Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Not the "Red" shown on site
on March 29, 2022
Posted by: Patrick
from Santa Clara, CA
Expertise:Expert
When I opened the box, I am so disappointed the "Red" nothing close to the Red on the site.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
3
Value
3
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144375442
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144375442
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Sucky battery life
on March 28, 2022
Posted by: Galaxy fan
I should have kept my Note 10+, I used to charge it only twice a week. This S22 Ultra came with no charger but is needing charge every night.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
Samsung wants to minimize the impact our products have on the environment. To promote better recycling habits, we are transitioning to removing earphones and charger plugs. Samsung believes removing earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Here is a link for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144376015
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144376015
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Expensive, Bulky Impractical NOTE replacement
on March 28, 2022
Posted by: LostFund
from CA, USA
Expertise:Intermediate
You can definitely use it as a brick against a home intruder.
I had NOTE 2, 4, and 9 and was most happy with Note 4, because of its transportability and the quick access to the battery.
With S22, the NOTE users were forced to give up a lot.
With S22, the NOTE users were forced to give up a lot.
Samsung flooded this phone with lots of Bloatware, running on the background, compromising the battery life and forcing it to include a giant battery that adds 1 Oz/30gr because of dimensional changes including the screen size.
If Samsung offers its phone, free of any preinstalled app with a shorter Stylus, and gives more control to users, the phone screen doesn’t need to be larger than 5.7’-6.1”, and a battery size of 3000mAh will last around 10-12 hours of screen use or more than 2 days between charges.
Consumers also don’t have to pay for the fastest processor, while getting slowed down by background apps.
Hey Samsung;
Make a light 150 grams, 5.7” screen with a good Camera and Stylus, 5G, and Wi-Fi 6 under $500.
It should fit in Jeans or (Surf) short side/back pocket. Include a magnetic cover case, like TAB S8+ for those that carry it in a purse with their keys.
You can do by far a nicer design than others if you put your talent into it.
If Samsung offers its phone, free of any preinstalled app with a shorter Stylus, and gives more control to users, the phone screen doesn’t need to be larger than 5.7’-6.1”, and a battery size of 3000mAh will last around 10-12 hours of screen use or more than 2 days between charges.
Consumers also don’t have to pay for the fastest processor, while getting slowed down by background apps.
Hey Samsung;
Make a light 150 grams, 5.7” screen with a good Camera and Stylus, 5G, and Wi-Fi 6 under $500.
It should fit in Jeans or (Surf) short side/back pocket. Include a magnetic cover case, like TAB S8+ for those that carry it in a purse with their keys.
You can do by far a nicer design than others if you put your talent into it.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Charles, Samsung Care, April 21, 2022
Hi. We apologize for your experience with the Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144426338
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144426338
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
Great Flagship Smart Phone!
on March 28, 2022
Posted by: Technologydude
Expertise:Expert
[This review was collected as part of a promotion.] This is a great flagship Android smartphone. This is my first Android phone since the Galaxy S4. I switched over from a competitor and I'm very happy with the switch. I'm impressed with all the features the S22 Ultra and Android have to offer. One UI is great. I also love that I'm able to connect the phone to my desktop PC. The screen on this phone is incredible, easily the best smart phone screen I've ever used. The cameras are also great. The only real issues I have are that the battery life could be better and that the speakers don't get as loud as I'd like. Overall the S22 Ultra is a great phone and I'm happy I made the switch. If you're on the fence about switching from another device I'd go for, you won't regret it.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
BEST phone EVER! Battery lasts forever.
on March 28, 2022
Posted by: Angela
from Charlotte, NC
Expertise:Expert
I use this phone to stream tennis on the highest screen resolution and the battery lasts forever! This is the best phone. I think some of the other negative reviews must be competitor driven to be honest. Rarely have to charge this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Awesome camera
on March 28, 2022
Posted by: Tazzy
from Unites States
Expertise:Intermediate
I was a little disappointed by the battery after doing some moderate usage today, but I haven't had the chance to compare day to day use. The main reason I decided to write a review is because this phone is quite uncomfortable to hold... The square corners just don't have a good feel and dig into your palms when holding it. It is almost to the point where I've considered returning it. Will give it a little more time though so I can test out the phone.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
2
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi Tazzy. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Perhaps using a case might improve the handling of the phone against the corners. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
S22 cover
https://www.samsung.com/us/search/searchMain/?listType=g&searchTerm=s22%20cover&sort=relevance&size=30&category=Accessories
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144379414
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
S22 cover
https://www.samsung.com/us/search/searchMain/?listType=g&searchTerm=s22%20cover&sort=relevance&size=30&category=Accessories
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144379414
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality control
on March 27, 2022
Posted by: User
from Dhiffushi/Kaafu/Central Province
I just started using this device today and straight out of the box the microphone does not work.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Microphone issues with galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001249/
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144380259
Have a great day.
^Charles
Microphone issues with galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001249/
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144380259
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
This clearly is a down grade from the note20 ultra
on March 26, 2022
Posted by: Dilde
Expertise:Expert
I love Samsung phones. However I thought I was getting an upgrade from my note 20 ultra to this, but boy was I wrong. The speakers are not loud as the note 20U. There is no sd card slot. No magnetic payment. Battery life sucks for its size. While the iphone can do 2 days easily this can only do one. It become slow when they start to throttle the speed. Only positives are the cameras. Samsug please make a better phone that beats iphone battery life next year. I returned this and kept my note20 U.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
1
Written by a customer while visiting Samsung US