Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
4
Almost Perfect
on March 29, 2022
Posted by: Jass89
from Atlanta, GA
Expertise:Intermediate
I preordered this phone, once I received it, I was happy with most of the features. Did not like that I had to purchase a charger separately, and the headphone jack missing is not a deal breaker but would have been nice. My biggest issue is that a lot of the popular filters and effects on tiktok, one of the biggest apps right now, do not work on this phone! They all worked fine with my previous LG phone but more than half the time I cannot use a filter or effect because it is not compatible with this phone!
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy Forever
on March 29, 2022
Posted by: Die2live
from Raleigh, NC
Expertise:Expert
I purchased the phone a little over a month ago and was told I may receive it in April. While I was okay with this, the phone ended up coming over a month earlier than expected. The phone itself is a work of art, from the sleek design to the quality of the camera and the array of features. I was a little disappointed that the 3d scan feature was not included in the phone as I teach engineering and would have used the feature to provide mutiple real world lessons in surfacing using the created models.
While I do not use my phone every minute of the day, I do find that theb2 day battery life that includes over 3 hours of high processing and video conferences more than meets my expectations.
I have used galaxy products from the release of the second generation and have never left or have been disappointed. The note feature that I have been satisfied with is another notable mention for the S22 Ultra. If you like to work with a stylus like I do, you would not be disappointed.
Every user I encounter thatbgot "the fruit" phone always has some comment about their great features. Just remember, Samsung has had these features long before the renaming of them existed.
Samsung, keep breaking boundaries and setting the bar while the other guys catch up. Overall, great phone!
While I do not use my phone every minute of the day, I do find that theb2 day battery life that includes over 3 hours of high processing and video conferences more than meets my expectations.
I have used galaxy products from the release of the second generation and have never left or have been disappointed. The note feature that I have been satisfied with is another notable mention for the S22 Ultra. If you like to work with a stylus like I do, you would not be disappointed.
Every user I encounter thatbgot "the fruit" phone always has some comment about their great features. Just remember, Samsung has had these features long before the renaming of them existed.
Samsung, keep breaking boundaries and setting the bar while the other guys catch up. Overall, great phone!
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect but camera Overhyped
on March 29, 2022
Posted by: Moomio
from New York, NY
Expertise:Expert
I have been a Samsung Galaxy user since the s6. I upgraded from the s10+ and the difference is amazing and significant. I have to say the clarity of the screen is insane. Hold it next to an older Galaxy and you will be shocked by the difference. I haven't used the s-pen much, but the latency is almost zero and it is the first pen device that actually feels like you are writing with a real pen. Impressive.
As for the camera, because of all the hype, I was expecting something overly spectacular that was going to wow me. Although the photos are great, my eyes can't really notice any extreme difference in quality. I will say that the colors I am getting in my photos are more realistic than any other phone camera I have ever used. I have taken some 8k video, but don't have an 8k monitor to view it on. I have noticed some delay in 8k replay on the phone, perhaps closing all background apps and changing some of the performance settings will resolve this?
Otherwise this phone is a performance and battery beast. I have had mine on full performance mode and keep the screen brightness high. If I am paying for a flagship model, I am not going to throttle it to save a little battery life. I have not once run it below 15% and this is after a 4 hour drive using navigation and my nieces stealing it to play Roblox for 2 hours!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on March 29, 2022
Posted by: SadInColor
from Spokane, wa
Expertise:Expert
Haven’t even turned on the phone yet. I love all Samsung products so I’m sure I’ll love it. This is about the appearance. I ordered the RED. Haha. Red? Where? More like pink. Or salmon. If you want RED, don’t do it. Pink? Definitely. Very disappointed. Glad the case covers the color.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144359137
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144359137
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!
on March 29, 2022
Posted by: Bill
from Philadelphia suburbs
Expertise:Intermediate
I have only had my Galaxy S22 Ultra for about a week now and I am still learning/playing with all the features. It's going to take a while to become familiar with everything this phone as to offer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Were to start
on March 29, 2022
Posted by: Remmi
Expertise:Intermediate
Lets first start with the phone itself it is not red no matter what samsung says it is closer to orange. Secondly the phone is slow I mean ridiculously slow so slow I am not using it till samsung sends a patch update and stop throttle the phone and apps overall I was hype for this phone but I am very much disappointed with the phone and may return it.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
3
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi Remmi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144359245
Have a great day.
^Charles
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144359245
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy to Date
on March 29, 2022
Posted by: Anonymous
from Hamburg, NJ
Expertise:Intermediate
I pre-ordered the phone the morning after launch event day and received it 2 days prior to release date. Samsung does have work to do with their ordering system to say the least. It took way way way to much effort to place my order. Contact me if you would like to discuss it. My phone arrived when expected and in excellent condition. I used smart switch to move everything from my S21 Ultra to the new device. My experience has been flawless since I placed my order. Every year the phone just keeps getting better. Everything runs super smooth. The battery has plenty of life to do whatever I need to do. And if it gets lower than I think I need for the rest of the day a quick 10-to-15-minute charge with the 45-Watt charger does the trick. I highly recommend the S22 Ultra to anyone that wants a top-of-the-line flagship phone. Enjoy the phone for the flagship it is. If not, you may be better served by spending less money on a mid-range model.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
I wanted more
on March 29, 2022
Posted by: Weekend Warrior
from Virginia
Expertise:Expert
I wanted more. This phones battery doesn’t last. Killed it yesterday with only 5:40 SOT as shown with photo. There are also times when my service just drops, such as my office. This did not happen with my iPhones 13 pro max. The vibration motor is so bad I notifications and even calls and the speakers are also worse then last years s21 ultra just as everything else I listed here.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
The phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144375290
Have a great day.
^Charles
The phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144375290
Have a great day.
^Charles
Written by a customer while visiting Samsung US