Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Camera
on March 30, 2022
Posted by: Lucy
from Bahrain
Expertise:Intermediate
I was disappointed that the iPhone photography is better in terms of color
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, March 31, 2022
Hi Lucy. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here is a link that can help you get better images and color with the camera setting.
camera settings for Samsung galaxy phones; S20, S20+, and S20 Ultra camera settings
https://www.samsung.com/us/support/answer/ANS00086762/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144353608
Have a great day.
^Charles
camera settings for Samsung galaxy phones; S20, S20+, and S20 Ultra camera settings
https://www.samsung.com/us/support/answer/ANS00086762/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144353608
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on March 30, 2022
Posted by: Sassy
from Michigan
Expertise:Intermediate
Love my new Galaxy S22 Ultra , my husband bought it for me for a surprise. I was all I can say is just love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone out there
on March 29, 2022
Posted by: Awas22
from Michigan
I got this phone 2 weeks a go I love it samsung is the best
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
This Model makes me feel bad about Samsung
on March 29, 2022
Posted by: MK2022
from Los Angeles
Expertise:Expert
I gave up my Galaxy S10+ which is the best model i ever had to this bad S22Ultra model.
First battery life sucks i need to charge twice a day for brand new phone it is not usual.
Two it is frozen multiple times with high ram unit.
This model makes me want to change my mind to IOS.
First battery life sucks i need to charge twice a day for brand new phone it is not usual.
Two it is frozen multiple times with high ram unit.
This model makes me want to change my mind to IOS.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Charles, Samsung Care, March 31, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links to help you out.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144354543
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144354543
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Phone
on March 29, 2022
Posted by: Waltstep
from Jersey City, NJ
Expertise:Intermediate
I traded this phone up from a Samsung Galaxy S9 and I am enthralled. I love it!
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great Design!!
on March 29, 2022
Posted by: Luvmydogs
from Indianapolis,In
I'm very pleased i got this phone has lots of features and love you can take pictures at night.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
One of the best phones ever
on March 29, 2022
Posted by: Maruf
from New York
Expertise:Expert
[This review was collected as part of a promotion.] I have been using Samsung Note 20 ultra for over a year and I recently jumped into Galaxy s22 ultra. I had no problem using the Note 20. It is such a beautiful and powerful phone. I thought s22 wouldn’t be that much of a change, which is true per se. However, the s22 ultra feels more premium with the design, the brighter screen and the perfect camera ever built in a smartphone. I am loving this phone so far and would recommend it to anyone who wants to upgrade.
This is my s22 ultra next to my note 8.
This is my s22 ultra next to my note 8.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Not hype as is look
on March 29, 2022
Posted by: Donna
Expertise:Intermediate
The battery for s22 ultra is terrible, I dont even watch video just regular use but I have to charged twice a day. The led notification was taken away, I like the S pen and camera other than that nothing to brag about. I probably return this device and settle for s21.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi Donna. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last the whole day. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links to help maximize the battery.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
User's manual/ Notifications / Page 173
https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number:
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
User's manual/ Notifications / Page 173
https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number:
Have a great day.
^Charles
Written by a customer while visiting Samsung US