Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
4
Ultra is great
on April 3, 2022
Posted by: Zomvizi
from Indianapolis, IN
Expertise:Intermediate
I thought it would be a waste. I am glad to be wrong
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
It's a downgrade
on April 3, 2022
Posted by: JMachotka
from Sussex, WI
Expertise:Intermediate
Downgrade! I was so excited to get this new phone as I recently dropped my S20 Ultra and found out the cost to repair it is not far off from the S22 with a trade in. In light of this I placed a pre-order and waited over a month to get my new S22 in the exclusive Graphite as that was the closest color to my S20. I purposely got the 128gb as all the Galaxy phones I have owned up until now have had expandable memory so I did not think it would be a problem. To my shock and horror after I finally got the phone after waiting so long I opened up the box to find out this new model did away with the SD card slot! After going through the process of moving everything from my SD card to the S22 the phone was unusable! I was so disappointed as this was a key feature of the Galaxy phone that made them so much better than other phones out there and now in order to get more storage you have to pay several hundreds more. If I were to return my 128gb and rebuy the 512gb verision I have to wait another 6 to 7 weeks and I can't get the same deal I originally got with the order I placed nearly 2 months ago! I just decided to return the phone and stick with my cracked screen S20 until I find a phone and company better than Samsung. I mean it's outrageous that I had to wait over a month and then send the phone back and after spending hours transferring my stuff over the to the different phones and to be sent back and then rebought and then have to wait another 6-7 weeks and then not be able to get the same deal which is what made me buy the phone in the first place. NOT HAPPY AND NEVER RETURNING TO SAMSUNG AGAIN.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 4, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144365378
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144365378
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 3, 2022
Posted by: Powera
from Corbin Kentucky
Just for the posts that i have seen, my note 20 ultra at firat had issues with the screen and cutting out and i would have to restart the app or phone. But after a month they gave updates that my phone downloaded and it put a stop to the issues. Just figured i would put that out there give it a little time. New phones get updates that help solve these issues. Well it helped mine. And i will get a new phone soon again in the future. As for now samsung is the best ive ever had.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Design, Cameras, and Quality
on April 2, 2022
Posted by: boring niko
Expertise:Intermediate
I bought this phone after dealing with my slow and buggy A30s which I bought in 2020. The first impression was amazing. I liked the box and the phone was presented in a fashionable way. However, after applying my case and screen protector, I noticed two things. The first thing I noticed was that the battery was draining fast. I let it sit overnight and it lost around 35%. My A30s could've done better. However, after looking at my battery page in settings, I noticed an app was using up a lot of battery. I set the battery usage to restricted. The second thing I noticed was the fact that the phone was getting abnormally hot. I installed CPU-Z and noticed that some thermals were reaching almost 50C. I filled out a Samsung Members error report and received a message to call Samsung. The heating isn't as bad as it was now, it's just the battery that is a little bad. Otherwise, this phone is a great phone and I would recommend it to people who are interested in itit.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Poorly built
on April 2, 2022
Posted by: Dallas Expert
from Dallas TX
Expertise:Expert
Terrible phone. Speaker is not loud at all and vibrates. S21 Ultra was much better. Also it has 4GB less Ram. Screen is not as good as the S21ultra. I hate the fact that it has curved glass. The only reason Samsung use Curved Glass is because they want to prevent us from using a glass screen protector. So they keep selling replacement screen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 4, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. There are two variants for the S22 Ultra. We have the 8GB RAM and the 12GB Ram.
Galaxy S22 Ultra; Compare The Models
https://www.samsung.com/us/smartphones/galaxy-s22-ultra/buy/galaxy-s22-ultra-256gb-unlocked-sm-s908uzrexaa/?modelCode=SM-S908UZREXAA
Galaxy phone or tablet displays volume limit reached message
https://www.samsung.com/us/support/troubleshooting/TSG01001429/#turn-off-volume-limit-on-your-phone-or-tablet.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144366109
Have a great day.
^Charles
Galaxy S22 Ultra; Compare The Models
https://www.samsung.com/us/smartphones/galaxy-s22-ultra/buy/galaxy-s22-ultra-256gb-unlocked-sm-s908uzrexaa/?modelCode=SM-S908UZREXAA
Galaxy phone or tablet displays volume limit reached message
https://www.samsung.com/us/support/troubleshooting/TSG01001429/#turn-off-volume-limit-on-your-phone-or-tablet.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144366109
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome product!!!
on April 2, 2022
Posted by: Ailurophile83
from Portland, ME
Expertise:Intermediate
Not sure why people think the battery sucks, but a full charge lasts me almost a day and a half, even after using it for 4 hours one afternoon (I just had an audio book playing but still.)
I haven't had a Note since the 2nd Note but I'm loving the Ultra! I don't use my phone that much in general (just audiobooks, casual window shopping, and the occasional Tetris game or Instagram scroll) but I love how you can color on it with the S Pen from the prepopulated images. Also I'm having way too much fun with the Live Messages. :P
And, anyone who is an artist will love being able to sketch digitally (my fiancé is one and he loves how he doesn't have to carry a small notebook and pencil around anymore).
Photos are stunning and the screen is crystal clear. Processor is incredibly fast, too, and unlike my old S21+, I finally can connect to 5G with no issues.
Would definitely recommend!!!
Would definitely recommend!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
S22 ultra
on April 1, 2022
Posted by: Linc
from Rhode Island
Expertise:Intermediate
Don't use the trade in option. You may not get your trade in back and be charged for the incentive
Features
4
Performance
4
Design
4
Value
2
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
We apologize for your experience with the Trade-in option. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review. Here is a link for more details on the Trade-in option.
Trade-in
https://www.samsung.com/us/trade-in/frequently-asked-questions/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144374857
Have a great day.
^Charles
Trade-in
https://www.samsung.com/us/trade-in/frequently-asked-questions/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144374857
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Too expensive
on April 1, 2022
Posted by: Hywayman
from New Richmond
I really hate this phone. Daughter talked me into getting it. Wish I hadn't.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Charles, Samsung Care, April 5, 2022
We understand that your experience with Galaxy S22 Ultra is not what you expected. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144370217
Have a great day.
^Charles
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144370217
Have a great day.
^Charles
Written by a customer while visiting Samsung US