Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
I recommend
on April 5, 2022
Posted by: NLE T
from Los angeles
Expertise:Intermediate
I recommend buying this phone it is really good.the battery live is not that good but its ok for the day
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on April 5, 2022
Posted by: Milanka
from Dallas,Texas
Expertise:Expert
A absolutely hate this phone. I wanted to try Galaxy S22 Ultra because I’ve owned Samsung phones for as long as I can remember and I just had to see what the noise was all about. My last one was S10 Plus and I loved it. So I pre-ordered this one, got a discount, waited a month and finally received it in March. On the next day I noticed that after 9 hours of night charging it was only 85%. I thought it was a fluke, but on the next day and the next, it kept charging not higher than 82%-85%. And even today my charge was only 78% after 8 hours of charging and deflated to 45% by lunch with no calls made. I use the same charger I used for my S10 Plus and I tried three other charges! Apps wouldn’t install or crush after installing, when on S10 Plus same apps work flawlessly. Keyboard apps are ugly. I love keyboard apps on my S10 Plus, easy on the eyes, nice color, big font, to type was enjoyment. Fonts this time must be purchased when with my last phone I could get any font for free. This phone can’t hold a candle to S10 Plus. As of now I still own this handicapped S22 Ultra that I struggled to like for 12 days, will be shipping it back and I would never ever suggest it to anyone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi Milanka. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Please go to Google Play Store and check if APP is still available since its developers manage the app's updates and compatibility.
Wall chargers and charging your galaxy phone
https://www.samsung.com/us/support/answer/ANS00078994/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378562
Have a great day.
^Charles
Please go to Google Play Store and check if APP is still available since its developers manage the app's updates and compatibility.
Wall chargers and charging your galaxy phone
https://www.samsung.com/us/support/answer/ANS00078994/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378562
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Absolutely Awful
on April 5, 2022
Posted by: Matthew
from Morris, Alabama
Expertise:Expert
I bought this phone, and not only is slow compared to the last iteration, but it is not as water resistant as they claim. Will be returning the phone for a Google series one.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
Hi Matthew. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Your Galaxy phone's dust and water resistance (IP rating) https://www.samsung.com/us/support/answer/ANS00077679/
Users Manual; Page 8-9, 30
https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144374313
Have a great day.
^Charles
Your Galaxy phone's dust and water resistance (IP rating) https://www.samsung.com/us/support/answer/ANS00077679/
Users Manual; Page 8-9, 30
https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144374313
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible Battery Life
on April 5, 2022
Posted by: JD Grover
from Bedford PA
Expertise:Expert
Preordered this phone and was excited to get it. Traded in my s21 ultra and wish i wouldnt have went through the bother. The cameras are definitely better but the battery life is really poor. Disappointed. Was hoping that it was only my particular phone but it seems that alot of people are saying the same thing.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
Hi JD Grover. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144374351
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144374351
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
I really like Samsung but...
on April 4, 2022
Posted by: Raraitu
from Chicago
Expertise:Intermediate
Hello
I bought a Samsung s22 and I gave back my old s20 ultra. My first impression was grate, the phone is much small then my old s20 ultra so I was happy. First impression it was on the color, I picked a green so I was thinking it is so cool but the pictures and actually phone was a big gap. Second I was noticing the battery doesn't last a day, not playing games or staying all day on the phone because I was working 8 hours.
My old s22 ultra the battery it last a day 1.5 days, I know, I know it is a different phone. S22 it is the basic phone and s20 ultra it is top of the line so it is hard to compare but I will.
There is a generation between and I was thanking new features, new batteries.
I chose to return because I can't get it with less than a day battery.
I bought a Samsung s22 and I gave back my old s20 ultra. My first impression was grate, the phone is much small then my old s20 ultra so I was happy. First impression it was on the color, I picked a green so I was thinking it is so cool but the pictures and actually phone was a big gap. Second I was noticing the battery doesn't last a day, not playing games or staying all day on the phone because I was working 8 hours.
My old s22 ultra the battery it last a day 1.5 days, I know, I know it is a different phone. S22 it is the basic phone and s20 ultra it is top of the line so it is hard to compare but I will.
There is a generation between and I was thanking new features, new batteries.
I chose to return because I can't get it with less than a day battery.
Overall I enjoyed the phone, Samsung it's a grate, it feels good and the materials are top quality.
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
PIECE OF CRAP
on April 4, 2022
Posted by: WHITABIT
from IOWA
Expertise:Expert
I PRE ORDERED MY S22 ULTRA THE THING BARELY WORKS AND IT SLOW AS CRAP I CANT USE MOST FEATURES ON IT CAUSE IT JUST FREEZES
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
5
Response from Samsung USBy Charles, Samsung Care, April 5, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; freezing and slow. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Check for a software update on your phone
https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144369875
Have a great day.
^Charles
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Check for a software update on your phone
https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144369875
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
the Best Samsung Phablet ever!
on April 4, 2022
Posted by: 4REAL
from Ark
Expertise:Expert
I've had my new phantom white S22 Ultra for several days and it's everything I expected it to be!
No flaws, no issues, no anything but pure beauty and world-class performance!
I want to applaud the hard-working people at Samsung for their relentless ability to produce flagship devices that are as prestigious as high-quality luxury automobiles.
Waiting for my S22 Ultra to arrive has been very stressful, but it was well worth the wait.
No flaws, no issues, no anything but pure beauty and world-class performance!
I want to applaud the hard-working people at Samsung for their relentless ability to produce flagship devices that are as prestigious as high-quality luxury automobiles.
Waiting for my S22 Ultra to arrive has been very stressful, but it was well worth the wait.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on April 3, 2022
Posted by: DoubleD
from Wisconsin Rapids, WI
I bought my phone less than 10 days ago and its been a complete nightmare. The phone continuely drops calls, doesn't recognize the network and the overall reception is terrible. I had the same experience with the S21, ended up going back to my old phone. All these issues is pushing me to try an apple phone
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, April 4, 2022
Hi DoubleD. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the carrier signal keeps dropping. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential
Dropped calls on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144364883
Have a great day.
^Charles
Dropped calls on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144364883
Have a great day.
^Charles
Written by a customer while visiting Samsung US