Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
4
Absolutely love it
on April 6, 2022
Posted by: Wonkyleftnut
from Salem, Oregon
Expertise:Intermediate
My first s series Galaxy was the 20 Ultra and I had zero complaints it didn't have any cons in my personal opinion. Unfortunately I couldn't say the same about the 21,now that I have the s22 Ultra I have the very same one complaint from the previous version. No upgradable storage. So close to a no hitter but that is how it goes. 4 out of 5
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Reliably Beautiful!
on April 6, 2022
Posted by: Chris
from Texas
Expertise:Expert
After some beef with the customer service agents, order system, and 3 tries later I finally picked up my s22 ultra in store. After receiving it, I immediately knew this was gonna be my daily driver for the foreseeable future. Fast, decent battery, s-pen versatility, and gorgeous design make this my #1 phone of the year hands down. Ditched iphone for this BTW.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Love the phone
on April 6, 2022
Posted by: Kush
from Newark NJ
Expertise:Expert
I'm a few weeks in and I have no real complaints. Phone is super fast and great on battery life. Amazing camera. Stays cool when operating for longer periods than normal. Web pages can be a little buggy but im sure that will improve.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent best phone ever!
on April 6, 2022
Posted by: Ruffneckswifey
from Bakersfield California
So I've had this phone for about a month. And I constantly find you things lol. The camera's excellent, the speed is excellent the features are awesome. It performs awesome there are so many things on here I can't even explain you will not be disappointed if you get this phone. Honestly it's better than my iPhone that I had and I'm an Apple person
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung phones
on April 6, 2022
Posted by: Robert
from USA
Expertise:Beginner
Love Samsung phones but you can’t buy a 1tb phone anywhere! And done blame the Covid, apple can make 10 million 1tb iPhones and you can’t! SHAME On You Samsung!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378242
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378242
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Service and battery are the worst!
on April 6, 2022
Posted by: Heather C
from Columbus, GA
Expertise:Intermediate
I had a Note 9 before and I completely regret upgrading. The battery life and 4G service was 100 times better. Any website even Facebook takes forever to load. I'm literally sitting there drumming my fingers waiting for it to MAYBE load. I can't even make video calls on the Ultra. We need to look into switching to something else because we are basically paying for a phone we can barely use.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi Heather C. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last long, and you cannot call using data. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/
The phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378404
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/
The phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378404
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
This phone I ne is not red, salmon maybe, not red!
on April 6, 2022
Posted by: Stitchnut101
from Dorr, MI
Expertise:Intermediate
I would give this phone 5 stars, but the phone is not red. Coral, maybe salmon, not red. This nasty color is visible with most phone cases. The pictures do not I think show the true color. The phone is amazing. Just wish it was red.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Slow
on April 6, 2022
Posted by: IEID
from Lake Ronkonkoma, NY
Expertise:Intermediate
I don't know what it is with this phone but it's gotten slower than my previous s21 Ultra. Everytime I try to do regular stuff, it keeps lagging. While the S21 did the same thing, it was atleast a little better. The camera did improve however. The pen is also ok... But I'm not sure if it's worth the sacrifices made. They also decreased the ram from the previous generation which makes no sense to me?? Overall I'm very disappointed in this product, I'll likely switch to another product.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. We also have two variants for the S22 Ultra, the 8GB RAM and the 12GB RAM. Here are some links for more details to help you maximize the device's potential.
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Galaxy S22 Ultra: Compare The Models
https://www.samsung.com/us/smartphones/galaxy-s22-ultra/buy/galaxy-s22-ultra-128gb-t-mobile-sm-s908udraxau/?modelCode=SM-S908UDRAXAU
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378459
Have a great day.
^Charles
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Galaxy S22 Ultra: Compare The Models
https://www.samsung.com/us/smartphones/galaxy-s22-ultra/buy/galaxy-s22-ultra-128gb-t-mobile-sm-s908udraxau/?modelCode=SM-S908UDRAXAU
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378459
Have a great day.
^Charles
Written by a customer while visiting Samsung US