Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Should have kept my Note8!
on April 8, 2022
Posted by: Deschain1015
from Salem, OR
Expertise:Intermediate
I've had this phone 2 weeks, waited 4 years to upgrade. 1st week was amazing and now I can't stay connected to the internet. Tried new sim card. Airplane mode. Have now had to rider a replacement and I'm doubting it will fix it. No trouble with calls or texts just cycles through networks and drops internet repeatedly. Very disappointing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 8, 2022
Hi Deschain1015. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
Issues with mobile network connection on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382372
Have a great day.
^Charles
Issues with mobile network connection on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382372
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
S22 Ultra
on April 7, 2022
Posted by: Hank
from Manhattan
Expertise:Intermediate
I'm extremely satisfied with my new S22 Ultra on the T-Mobile Network. Lots of great features and an awesome camera that folks around me envy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed...
on April 7, 2022
Posted by: Annie B
from Bronx, NY
Expertise:Expert
I've been trading in every year for at least 4 years now. Well, I should've stayed with the S21 Ultra. Had it 13 months and not 1 scratch on the screen and never used a screen protector. I've had the S22 Ultra barely 2 weeks and it's already riddled with scratches. Everything I'm reading online in forums says they changed the glass. Extremely disappointed and mad. The other features are on par.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
2
Response from Samsung USBy Charles, Samsung Care, April 8, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382553
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382553
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone As Always!
on April 7, 2022
Posted by: mdavidf
from Salem, Oregon
Expertise:Expert
Samsung produces the best phones in the industry. I've had mine for about a month and it is by far the best Samsung phone ever! The features are second to none and easily adjustable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Does it all!
on April 7, 2022
Posted by: Indyladee
from Indiana
Expertise:Intermediate
Love this phone! The camera is awesome! The responsiveness of the screen out does my last phone. The sound is great! I love the feel of it in my hand.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Good for multiple purposes
on April 7, 2022
Posted by: Kc222
from Ny
I love this phone. Happy so far with the features and sophistication. However, I am surprised how fast the battery runs down like my samsung galaxy 9+after 4 years. I still have to travel with chargers and I don't even use social media. Otherwise, it does everything I need and more. Hopefully they improve the battery life.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 7, 2022
Posted by: Swtpinksuzy
Expertise:Expert
I bought me and my wife 512gb models hers Burgundy and mine white (prettier and goes go great with pink).. We love our phones as usual.. She raves about the camera quality and cannot stop taking pictures.. I, more of the gamer, love the experience I have playing my games on it.. Looks and feels great..I'm sadden this year you guys didn't make a pink model wouldve loved that.. But Ill just slap some cute cases on it.. I wish we do ldve kept SD card slots been nice to have an phonewith 1tb on it..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
possessed
on April 7, 2022
Posted by: ray from central illinois
from central illinois
Expertise:Intermediate
had for a little over a month, the screen randomly wakes up, touching the setting app will occasionally open apps screen.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Charles, Samsung Care, April 8, 2022
Hi Ray. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
Samsung phone screen turns on automatically
https://www.samsung.com/us/support/troubleshooting/TSG01001428/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144383331
Have a great day.
^Charles
Samsung phone screen turns on automatically
https://www.samsung.com/us/support/troubleshooting/TSG01001428/.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144383331
Have a great day.
^Charles
Written by a customer while visiting Samsung US