Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
No expandable storage
on April 9, 2022
Posted by: Buck
from MS
Expertise:Expert
No sd card slot! I should’ve did more research. Now I have to bring the phone back.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Buck,
Thank you for sending your review. We are saddened to hear that this did not meet your expectations, as the Galaxy S22 Ultra doesn't cater to a microSD card slot. I know disappointing it can be when some specs are no longer available. We would definitely like to look into any issues you may be having with your phone to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426628
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on April 8, 2022
Posted by: Tribaltalon
from Des moines iowa
Expertise:Intermediate
I received my phone about 3 weeks ago and honestly would rather have kept my note 10 plus. The battery on the s22 ultra isn't good. it's no faster than my old phone, and with 5 g not being where it should be, data gets slow and at times data won't work. Another thing is the speakers are terrible. I've been a samsung user for 9 years but may switch. My son's iPhone 13 pro max beats my new s22 ultra in all things except the screen.
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Looks and feels great but slow
on April 8, 2022
Posted by: Jeremy
from New Jersey
Expertise:Beginner
I ordered after the pre-order, but when I got the phone it feels nice, runs mostly smoothly, but just overall slow compared. Noticed when comparing to the other phones the, Ultra also has a 12GB RAM option, I noticed I wasn't given the option to order that RAM size with this phone and was stuck with the 8GB, which doesn't feel like it is enough for all the features this phone has
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
2
Response from Samsung USBy Charles, Samsung Care, April 8, 2022
Hi Jeremy. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. We also have a few variants for the S22 Ultra, 8GB RAM/128GB, 12GB RAM/256GB, 12GB RAM/512GB.
Samsung Galaxy S22 Ultra: Compare The Models
https://www.samsung.com/us/smartphones/galaxy-s22-ultra/buy/galaxy-s22-ultra-128gb-t-mobile-sm-s908udraxau/?modelCode=SM-S908UDRAXAU
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144385089
Have a great day.
^Charles
Samsung Galaxy S22 Ultra: Compare The Models
https://www.samsung.com/us/smartphones/galaxy-s22-ultra/buy/galaxy-s22-ultra-128gb-t-mobile-sm-s908udraxau/?modelCode=SM-S908UDRAXAU
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144385089
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Regret trading in my phone for this one
on April 8, 2022
Posted by: Sadphone
from NYC, NY
Expertise:Intermediate
The phone is super laggy and buggy. It constantly freezes and then restarts on its own. Then every time I try to take a picture with the front facing camera, I get camera fail. The camera is unstable as well. It is very laggy and freezes. When I am recording with the front facing camera... it either won't record, and if it does record you can see in the video the parts it froze at. I preordered this phone and was looking forward to it after a great experience with the note 20. My brother got the s22 ultra also, as soon as he setup his phone, camera fail. They need to push out updates for this disaster phone. I wanted to return the phone, but was given the run around. Will probably trade it in for a phone that actually works. I would avoid this one, and that's me coming from a Note 2, 4, 8, 10, and 20! Soooooooo disappointed!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
great phone
on April 8, 2022
Posted by: tim 78
from chino valley az
i received my new phone so much you can do with it plus i'm still learning how to be setting it up how i want it plus i'm not very good doing that small steps for me. love the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
PASS on THIS
on April 8, 2022
Posted by: PASS
from Chicago
Expertise:Intermediate
All the features of changed these techniques think that they're making things easier for us the screen goes off after you're on a conversation you have no idea whether you're still on the phone or not besides the other features with the keyboard and no typing no spacing and it's just absolutely not even worth it
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Phone, no upgrade
on April 8, 2022
Posted by: Jixxxxer
Expertise:Expert
Do not get this phone. The S20 and S21 Ultra are much better phones. You've been warned.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Jixxxxer,
Thank you for bringing this to our attention. We are saddened to know that this did not live up to your expectations. I understand how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 Ultra to ensure that you are getting the best experience. Please know that we are continually improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144390703
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
The gold coloured phones
on April 8, 2022
Posted by: Davewin11
from Accra
Expertise:Expert
I miss the gold coloured Samsung mobile devices. The flagship gold coloured phones. Samsung why?!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US