Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
2
Undecided
on April 12, 2022
Posted by: Dbaus
from Chicago IL
Expertise:Intermediate
[This review was collected as part of a promotion.] So far the phone has been decent, but not what I had hoped. Gets bogged down easily, glitchy, has issues with text messages, etc. Other things are good (camera, screen, etc.)
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 19, 2022
Hi Dbaus,
Thank you for bringing this to our attention and for purchasing the Galaxy S22 Ultra. I'm sorry to hear about your recent experience, as you're having issues with the text messages, and the device is glitchy. I understand how important it is to have the problem fixed to get the best experience and enjoy your device's maximum potential. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Kindly visit this link for some troubleshooting steps about your Text messages issue:
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
Samsung phone freezes and crashes:
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Keeping your device's software updated regularly will ensure it continues to run smoothly:
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 114441835
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone possible
on April 12, 2022
Posted by: Edgarc64
from Des Moines Iowa
Expertise:Intermediate
[This review was collected as part of a promotion.] Amazing trade-in offers was just the cherry on top of the most amazing phone. Best battery performance, insane camera both front and back with a beautiful screen. Will definitely last for years
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on April 12, 2022
Posted by: DrewzyHD
from Albuquerque New Mexico
Expertise:Expert
[This review was collected as part of a promotion.] The camera is truly one of the best on any SmartPhone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 12, 2022
Posted by: nawood95
from Longview
[This review was collected as part of a promotion.] I bought this as an upgrade from Galaxy S10+, and it has been a huge improvement in performance and quality in every aspect
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best note they have made!!
on April 12, 2022
Posted by: Breezy
from Denver, CO
Expertise:Intermediate
[This review was collected as part of a promotion.] There's so many more features coming from the note 20! The zoom on the camera and quality is breath taking! I haven't even gotten a chance to use all if the features, but it is much faster. The screen is incredible quality too! Sometimes the videos and screen makes it look like you are really there; I'm honestly super impressed. 10/10 would buy again and recommend to everyone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic, speedy, beautiful, fantastic cameras
on April 12, 2022
Posted by: Toxin318
from Spartanburg, SC
Expertise:Intermediate
[This review was collected as part of a promotion.] Love everything about the phone. Great for everything I need it for
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great so far, but my previous one was buggy
on April 12, 2022
Posted by: SheliaGo
[This review was collected as part of a promotion.] I bought the s22 ultra on launch date, and unfortunately the first unit that came in was buggy, and I had dead pixels in the camera sensor, resulting in a large white star in my selfie photos. Upon return, and purchasing a new one, this one works much better, runs faster and so far no issues. The camera is amazing, and the strength of the hotspot is so wonderful since most of my work is remote. I love having the the SPen! I upgraded from a Note 10+ and I was really concerned about losing the SPen in the future. I'm glad to see the Note line being configured into the S line!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Incredible pictures, fast operating, insane quick
on April 12, 2022
Posted by: John6
from Nj
Expertise:Expert
[This review was collected as part of a promotion.] Love everything about this phone so far. First phone I've owned in years that could go more than a day on a full charge, not to mention charging at incredible fast speeds, I don't even leave it on the wireless pad while I sleep anymore because it's done charging before bedtime. Best camera I've ever seen in my life, very fast operating software. Also dropped several times and haven't done any damage yet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US