Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Biometric and battery life is too bad
on April 14, 2022
Posted by: Rob Rai
from Cincinnati Ohio
Expertise:Intermediate
Finger print fails every twice time make us reset the bank accounts and other passwords every time. Battery drain itself.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 15, 2022
Hi Rob Rai,
Thank you for bringing this to our attention and for purchasing the Galaxy S22 Ultra. We sincerely apologize for your recent experience, as you're having trouble using your fingerprint sensor, and the battery life is poor. I know how essential it is to have your device working properly, as the fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. Please know that we are continuously improving our services, and your feedback is vital to that process.
Kindly visit this link for troubleshooting steps regarding Fingerprint issues:
https://www.samsung.com/us/support/troubleshooting/TSG01200322/#:~:text=Inspect%20the%20screen%20and%20fingerprint,may%20also%20not%20be%20recognized.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144406736
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever
on April 14, 2022
Posted by: Shari
from NY, NY
[This review was collected as part of a promotion.] I bought this phone 2 weeks ago and Samsung had overdome themselves with this one. The camera quality is SUPERIOR. I love the new spen addition and it comes with tons of cool features/gestures. The functionality of the phone.. 10/10. I am so happy with my purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome features
on April 14, 2022
Posted by: Chris876
from New york
Expertise:Expert
[This review was collected as part of a promotion.] Pre orderd this phone and I'm still learning new things about it, it's an really awesome phone.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It's "Ok".
on April 14, 2022
Posted by: eerehs7
from New Mexico
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this the day of the launch. It has a lot of bugs that still aren't fixed, the battery does not last as long as advertised, and there is no sd card slot. Simple things that need to be fixed but several things, and it gets annoying. I miss my S21 Ultra.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 18, 2022
Hi Eerehs7,
Thank you for getting in touch about this. We sincerely apologize about your recent experience with your Galaxy S22 Ultra, as it constantly encounters bugs, and the battery life is poor. Samsung understands how essential it is to have your device at a normal operating temperature and work at optimal performance. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link that will help you address your issues with your device from overheating:
https://www.samsung.com/us/support/answer/ANS00076952/
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Keeping your device's software updated regularly will ensure it continues to run smoothly:
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144413789
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
As a Note fan I am not much satisfied this time
on April 13, 2022
Posted by: naveen
from US
Expertise:Intermediate
S22 ultra didn't meet my expectations. I badly missed the SD card slot. Battery life is not good unless it is in power save mode. Camera is ok. Still needs lot of optimizations both with the battery and camera. S-Pen is my favorite. Samsung, please try to be Samsung
Features
5
Performance
3
Design
4
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 14, 2022
Hi Naveen,
Thank you for reaching out to us. We sincerely apologize for the inconvenience this may have caused you, as you're having issues with the battery life on your Galaxy S22 Ultra and that this did not meet your expectations. I understand how essential it is to enjoy using your device at optimal performance without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144402707
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Disappointed
on April 13, 2022
Posted by: Disappointed
from Indianapolis
Expertise:Intermediate
Not what I thought it would be. Too bad I can't get what was advertised.
Response from Samsung USBy Chrystel, Samsung Care, April 14, 2022
Hi There,
Thank you for taking the time to leave this review. We are saddened to hear that this did not meet your expectations. I understand how frustrating it can be if expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 Ultra to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144402740
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome performance and battery life
on April 13, 2022
Posted by: Thanos
from Philadelphia
Expertise:Expert
[This review was collected as part of a promotion.] I bought this to replace my GS9+ and it's a huge upgrade. Great performance and battery life. Cameras are exceptional and I love the in-screen fingerprint scanner. A little bit heavier than I expected, but it's a big phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall greatness
on April 13, 2022
Posted by: Rowena
from Roseville, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] Photos are the greatest! Love the pen on S Series .
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US