Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Great feature
on April 16, 2022
Posted by: Sony
from California
Expertise:Intermediate
[This review was collected as part of a promotion.] Ordered a at l and delivered on 2/22/22
Very happy even I also already has 13 pro max 256
Very happy even I also already has 13 pro max 256
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love ❤️ this phone!!! It does so much!
on April 15, 2022
Posted by: Doll777
from Charles City, Virginia
[This review was collected as part of a promotion.] I ordered this phone as a pre order. It took 3 days to get it to go through. Finally it did and it's been worth the trouble.
My son, Brett, had been trying to get me to change over from my Motorola. I had many Motorola phones for numerous years. Well I had to get a new one so Samsung it is.
There's so much to learn and explore that it shouldn't ever get old. It takes great pictures but so many options it's difficult to choose. Experimentation! Editing! Never would have thought I could do so much on a phone and I'm the one that used to know phones. Hahaha not anymore!
I'm really excited and happy my son talked me into a Samsung phone. Now for the tv!
My son, Brett, had been trying to get me to change over from my Motorola. I had many Motorola phones for numerous years. Well I had to get a new one so Samsung it is.
There's so much to learn and explore that it shouldn't ever get old. It takes great pictures but so many options it's difficult to choose. Experimentation! Editing! Never would have thought I could do so much on a phone and I'm the one that used to know phones. Hahaha not anymore!
I'm really excited and happy my son talked me into a Samsung phone. Now for the tv!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
iPhone User Loves the S22 Ultra!!
on April 15, 2022
Posted by: 13 Year iPhone User
from Nashville, Tennessee
Expertise:Intermediate
[This review was collected as part of a promotion.] 13 Year iPhone user, I was bored with the iPhone and have been looking at purchasing the Fold 3 or the Samsung S22 Ultra, the Fold was a little too pricey for me so I passed on that one but ended up pre-ordering the S22 Ultra and I do NOT regret it at all, I love this phone mostly for the "Customizability" to make it your own, the fit and finish are pure premium and should be for the price, I also very much like the look of the camera layout on the back of the phone very clean and minimal, The squared off design of the phone with the screen that flows over the sides of the phone offer a no bezel look that offers a full screen, and what can I say about the screen! Awesome I have a hard time putting the phone down the screen looks so great, I still have my iPhone 13 Pro Max but I find myself using the S22 more & more the screen just looks so great, I also like the fact of the updates that are keeping the phone up-to-date, performance improvements, Security updates, And the speed of the phone, opening Apps is very snappy and fast, I never thought I'd use the S-Pen but I have been using this phone for work and for taking notes it's quick and fast to do so very handy and I have been using it a lot, but I also have a lot to learn to about the S-Pen I think it could become a very useful tool, I pre-order this phone and at the time Samsung was giving a free memory upgrade, I purchased the Unlocked Black 256GB, I am extremely happy with my decision I made about purchasing this phone....Also one more thing I need to mention the Battery, for the first week the battery was not very good but after that about a week later when it learned my daily routine it became very good and now lasts me all day, I am not a superuser or heavy user just using it for normal active like making phone calls, texting, searching the web and watching Youtube videos, I did add a case and a screen protector to protect my investment, overall I would highly recommend this phone if you have been sitting on the fence like I was, Time to pull the trigger well worth it, I am not being paid for this review I just have had a very positive experience with this phone after using Apple phones for so long, which are good phones but this S22 Ultra just opens up a whole new world.....Enjoy!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super Phone
on April 15, 2022
Posted by: SJay
from New York
Expertise:Intermediate
[This review was collected as part of a promotion.] I have been using this phone for over a month, its super fast, has great features and takes awesome pictures.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Nope, unacceptable
on April 15, 2022
Posted by: Do better
from Piscataway Land
Expertise:Intermediate
Preordered to upgraded from S20+. Day 5, phone fell (once), 3' and cracked. With a tempered glass screen protector and case. Toughest glass yet, they claim.. pshh. 20+ suffered more than that over a year and didn't have this issue. Also, the screen gets a green haze now. Should've saved my money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 22, 2022
Hi There,
Thank you for letting us know about the status of your Galaxy S22 Ultra. We are saddened to hear about your recent experience, as the screen is damaged. I understand the importance of getting your device fixed immediately. Please know that we are looking into this one, and we want to make sure that this will be taken care of.
You may visit this link below for some guidelines on how to schedule your repair and its repair cost:
https://www.samsung.com/us/support/repair/pricing/
Here is a link to the Manufacturer's Warranty:
https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144431142
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest feeling smartphone available.
on April 15, 2022
Posted by: Kiwa
from Augusta, GA
Expertise:Intermediate
[This review was collected as part of a promotion.] The Samsung S22 Ultra has singlehandedly kept me as a Samsung customer. I've been wanting to switch to a different phone as the Galaxy line was getting too samey to most of the other popular phones on the market. Then they introduced the S22 ultra. every single color available on launch day was beautiful, I didn't know which to pick. Eventually i settled for the Green option. This to me is the first step before selecting a phone, how it looks like in person. It passed the eye check, looked as beautiful in person as it did online, but that's not all. All the reviews just didn't do it justice, the phone is amazing. The next physical thing that i noticed was the weight. Last year's flagship was heavy and felt like a danger when reading an E-book from your bed before bed. This time, the S-22 Ultra has an evenly distributed weight compared to the S-22 Ultra's camera heavy frame. As I said, the design is beautiful, moving on from the traditional shape of the Galaxy series to more of a note with slightly curved edges. This look to me still screams futuristic, what with all the cameras and a lack of bezel (even with the front facing camera's forgettable circle at the top of the screen). The cameras allow you to take some amazing pictures, wether up close or far away, the videos you can record are of beautiful quality, for a phone, and the low light filter is astounding, just as advertised. The display is, as always with Samsung, the best in the game. The S Pen is a fun feature that most may just see as a gimmick, but for me it's a fun addition that has allowed me to pick up drawing in my spare time, something I've always wanted to do.
Overall, this phone does it all, has it all, and is all you'll ever need. I wouldn't dare to call it "Samsung's Magnum Opus" as I know that this isn't even close to being their last great phone, but it certainly feels that way. This, to me, is the most fun and pleasure I've ever had with a smartphone since they first came out when I was a kid.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone.
on April 14, 2022
Posted by: Raymond
from Worcester, MA
Expertise:Intermediate
[This review was collected as part of a promotion.] I'm really happy with this phone, very fast and the camera is great I really recommend it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone except for POOR BATTERY LIFE
on April 14, 2022
Posted by: jdgrover
from Bedford PA
Expertise:Expert
[This review was collected as part of a promotion.] Traded in my s21 ultra for the 22 ultra and overall theyre pretty comparible. 21 had MUCH better battery life though. Have my settings set to shut down charging to extend the life of the battery and i have yet to make it whole day without having to charge to make it through. According to Accubattery, based on 83 charge sessions with 3892% charged sessions they estimate my battery capacity to be 4422mAH and its supposed to be 5000!?? Pretty dissappointed in it. Just being honest Samsung...
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 15, 2022
Hi Jdgrover,
Thank you for getting in touch about this. We sincerely apologize for the inconvenience this has caused you, as the battery life on your Galaxy S22 Ultra is poor. I understand how essential it is to enjoy using your device at optimal performance and operate at its best. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144406694
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US