Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
wonderful device
on April 18, 2022
Posted by: CommanderArlex
from Malden MA
Expertise:Beginner
[This review was collected as part of a promotion.] I bought this phone S22 Ultra 5 weeks ago. it's a excellent device. has the best camera I haven't seen from other phones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very Weak Vibration
on April 18, 2022
Posted by: tcbklyn
from New York, NY
Expertise:Expert
The new vibration motor is terrible. Worst phone vibration mode that I've ever had in my life. I wish I could trade down to an older Samsung Galaxy model.
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US
Customer Rating
5
Love how big it is and it's features! Battery is a
on April 18, 2022
Posted by: Lulu
from Rhode Island
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this as a trade in for the z3 flip and wow the batter on this last all day long and im on my phone all day long I'm excited to figure out more cool features my only complaint is the phone is kinda heavy and sometimes doesn't fit in my little purses but hey worth it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poorly made
on April 17, 2022
Posted by: Anonymous
from Bronx
Expertise:Expert
I've owned every galaxy since the Note 4 and this is literally the worst phone I've ever owned! It is bad on so many levels! I'm extremely disappointed! I regret purchasing this device !
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 18, 2022
Hi Alberto Rodriguez,
Thank you for taking the time to leave this review. We are saddened to hear that this did not meet your expectations. I understand how disappointing it can be if expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 Ultra to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144413024
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
amazing camera
on April 17, 2022
Posted by: EDR29
from Miami
Expertise:Intermediate
[This review was collected as part of a promotion.] create amazing photos like this one of the super full pink moon
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great features, I love it
on April 16, 2022
Posted by: Milestone
from New york
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought this 2 to 3 months ago, and I must say it's worth upgrading from S20 ultra to this.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not better than my Note 10 Ultra so far
on April 16, 2022
Posted by: Tony
from Boston
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone 2 weeks ago. It doesn't seem better than my 10 Note Ultra so far.
I would recommend this to a friend!
Response from Samsung USBy Chrystel, Samsung Care, April 18, 2022
Hi Tony,
Thank you for getting in touch about this. We are saddened to hear that this did not meet your expectations. I understand how disappointing it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 Ultra to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144413111
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on April 16, 2022
Posted by: Anonymous
from Texas
[This review was collected as part of a promotion.] I've had this phone for about a month?, I will say that the camera quality is phenomenal. I've noticed a difference from my previous S21+. I also do appreciate the sPen that was included with this phone. Although I do find that the sPen will sometimes stick out a little without me pushing it. Another thing I've noticed that is different from my previous phone, the battery life of the s22 ultra does not last me but maybe a day and a half at most and it needs to charge. My s21+ could go 2, sometimes 3, days before I needed to charge it. Which to me is not a huge deal, just sorta mildly inconvenient. All in all, I do enjoy the feel and use of this phone more than the last and probably will not be upgrading coming the next year.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US