Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
3
First Review
on April 22, 2022
Posted by: IAmStrangepeaches
from Charlotte, Nc
Expertise:Expert
Drastically similar to the note 20 ultra. Same size. Same graphics. same theme. All I'm doing is just getting a whole 'nother phone. I didn't see any differences between the 2. I usually upgrade every year but this year was no different.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Charles, Samsung Care, April 25, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Galaxy S22 Ultra
https://www.samsung.com/us/smartphones/galaxy-s22-ultra/
User's Manual
https://downloadcenter.samsung.com/content/UM/202204/20220412214003078/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL_AC.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144438896
Have a great day.
^Charles
Galaxy S22 Ultra
https://www.samsung.com/us/smartphones/galaxy-s22-ultra/
User's Manual
https://downloadcenter.samsung.com/content/UM/202204/20220412214003078/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL_AC.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144438896
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Very smooth user experience
on April 21, 2022
Posted by: Cweb
from charlotte, NC
Expertise:Expert
Even coming from a 6-year galaxy note 8, the transfer process was seamless. I love the new features and added s-pen enhancements. Screen resolution is amazing and processing power is fast and non-artifacting. great for gaming, great for 5G, Great for watching movies and video calls
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It's Fine
on April 20, 2022
Posted by: Rainmaker
Expertise:Expert
I'm very careful with my phone's and haven't ever cracked or chipped a scree. My S22 Ultras screen chipped and is all scratched up all from just being in my pocket. The battery is absolutely terrible. Some of the features are nice but I don't think it really makes up for the battery and durability. I doubt I'll buy another Samsung.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 22, 2022
Hi Rainmaker,
Thank you for sharing your experience with us and for purchasing the Galaxy S22 Ultra. We sincerely apologize for your recent experience, as your phone depletes its battery life quickly, and the screen is damaged. I understand the importance of getting your device fixed immediately and without any battery issues. Please know that we are looking into this one, and we want to make sure that this will be taken care of.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
You may visit this link below for some guidelines on how to schedule your repair and its repair cost:
https://www.samsung.com/us/support/repair/pricing/
Here is a link to the Manufacturer's Warranty:
https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144430700
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Love the familiarity
on April 20, 2022
Posted by: Aero
Expertise:Intermediate
[This review was collected as part of a promotion.] Really like the new features and the camera is outstanding. It so pretty to look at too. Definetly recommend it
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery Issue/Not meant for heavy phone users
on April 19, 2022
Posted by: Sky2050
For my job I require a phone to be charged consistently. This phone depletes battery life quickly. If you place it on charge and open an ongoing app, the phone won't charge. It seems like Samsung doesn't want you to do anything while the phone is charging. It even doesn't charge through PC or vehicle. Other than that, the phone works.
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 20, 2022
Hi Sky2050,
Thank you for contacting us about this and for purchasing the Galaxy S22 Ultra. We sincerely apologize for the inconvenience this has caused you, as the battery life drains quickly, and you're having trouble charging the device. I understand how essential it is to have your phone properly working and not worry about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
You may also visit this link under the "Samsung phone or tablet is not charging with a charger or wirelessly" and "Phone or tablet is not charging while connected to a PC" sections:
https://www.samsung.com/us/support/troubleshooting/TSG01001573/#phone-or-tablet-is-not-charging-while-connected-to-a-pc
Galaxy phone is not staying on or charging:
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144422246
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for contacting us about this and for purchasing the Galaxy S22 Ultra. We sincerely apologize for the inconvenience this has caused you, as the battery life drains quickly, and you're having trouble charging the device. I understand how essential it is to have your phone properly working and not worry about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
You may also visit this link under the "Samsung phone or tablet is not charging with a charger or wirelessly" and "Phone or tablet is not charging while connected to a PC" sections:
https://www.samsung.com/us/support/troubleshooting/TSG01001573/#phone-or-tablet-is-not-charging-while-connected-to-a-pc
Galaxy phone is not staying on or charging:
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144422246
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on April 19, 2022
Posted by: Poe Clay
from Rapida, VA
Expertise:Beginner
[This review was collected as part of a promotion.] I bought this a month ago and I am so happy that I did
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature, flashing fast, awesome camera
on April 18, 2022
Posted by: Lovesamsung
from Salt Lake city
Expertise:Expert
[This review was collected as part of a promotion.] This phone is just fantabulous. Great features, awesome camera and amazingly fast. There are tons of features that I find very useful day to day eg. Organizing pictures into folders and also ability to keep secure folders. In addition to that tons of options to improve pics and remove unwanted objects. Fingerprint options.
I think if you use it for few months, you will find tons of convenient features that are important and are missing in apple iphones.
I think if you use it for few months, you will find tons of convenient features that are important and are missing in apple iphones.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love this phone
on April 18, 2022
Posted by: Millionaire
from Detroit, MI
Expertise:Intermediate
[This review was collected as part of a promotion.] I received my S22 ultra on 3/24/22. I was so excited. I was pre-order and took a little longer than expected but was well worth the wait. The red color is different than what I expected but I love this phone.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US