Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Poor Poor!
on April 28, 2022
Posted by: Arom
Expertise:Expert
Shipping late, arriving so late. FedEx kept delaying the delivery. The phone itself is overpriced, the battery is so bad.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung care + theft and lost
on April 28, 2022
Posted by: Andrew
Expertise:Beginner
I'm unhappy to dont have access to get the samsung care + theft and lost in samsung s22 ultra color graphite
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Poor battery
on April 26, 2022
Posted by: Ankit
from Los Angeles
Expertise:Intermediate
Poor battery. I gave it a week to optimize but still no improvement. I loved s20 ultra. I am regretting trade in
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
just horrible... need to fix flaws
on April 26, 2022
Posted by: diehardsamsung
from new york
Expertise:Expert
Upgraded from S9+ and it has too many lag issues and many apps crash consistently. Samsung needs to eliminate all the bloatware and spyware running in the background. Yeah, the consumer knows what you are up to? Massive privacy and data breach.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on April 25, 2022
Posted by: RichG
from Columbus OH
Expertise:Intermediate
I just got this phone today. It was working fine on the march update. Soon as I updated it to the April update its SUPER glitchy. All my apps are glitchy even after updating them. The Camera is a nightmare due to crashing and won't focus on what I need it to. The battery just got bad too. I charged it hours ago to 100%, after updating and then updating my apps, it's reading 29% already and it hasn't been 5 hours. I've been loyal to Samsung for years but this is not good. I have now factory reset the phone twice and wiped the cache partition and nothing has changed. I can deal with the fold 3 having bad battery and some other issues which is why I was trading it in for this. I'll keep the fold and return the ultra. My friend warned me not to get it and I should have listened.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
2
Response from Samsung USBy Charles, Samsung Care, April 26, 2022
Hi. We apologize for your experience with the Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review. Here are some links for more details to help you maximize the device's potential.
Check for a software update on your phone https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144442508
Have a great day.
^Charles
Check for a software update on your phone https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144442508
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Huge upgrade!
on April 24, 2022
Posted by: JR09
from Chicago, IL
[This review was collected as part of a promotion.] Upgraded from my old Samsung S7 Edge and could not be happier. Lightning fast, huge storage, incredibly sharp display, all day battery even through heavy use!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst samsung phone
on April 24, 2022
Posted by: Syed
from Stockton, CA
Expertise:Expert
I always use samsung phone since note 3 then note 8 now S22 ultra and this is the worst phone ever, lagging always I don't play any games on it just use for normal use call text youtube that's all, worst battery drain super fast sometimes on 5% goes off directly, internet on it takes super slow to load and search not recommending this phone to anyone. It have lots of other issues like apps back out itself while using them.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 25, 2022
Hi Syed. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Get the most out of your Galaxy's phone battery
https://www.samsung.com/us/support/answer/ANS00078987/
Samsung phone battery drains quickly on 5g service
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
apps are draining the battery on galaxy phone
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144437822
Have a great day.
^Charles
Get the most out of your Galaxy's phone battery
https://www.samsung.com/us/support/answer/ANS00078987/
Samsung phone battery drains quickly on 5g service
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
apps are draining the battery on galaxy phone
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144437822
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is fantastic
on April 22, 2022
Posted by: Slaya
from Sacramento CA
Expertise:Intermediate
I bought this in February absolutely have been please with everything plenty of storage and headphone Jack's are obsolete. This phone is perfect in every way
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US