Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
4
Battery drainage
on May 13, 2022
Posted by: Brandon
from Texas
Expertise:Intermediate
The only issue im having is the battery. I have to disable alot of features just to make it. Wouldn't think the battery would have any issues since the note 10 has been good to me.
Trying to decide if I should keep the phone. My watch and ear buds last longer then my phone. If there isn't an update later down the road to help with battery. Think ill just move on from Samsung. I had all the note series since the note one came out and never had this much problems. Will except the note 7.
Trying to decide if I should keep the phone. My watch and ear buds last longer then my phone. If there isn't an update later down the road to help with battery. Think ill just move on from Samsung. I had all the note series since the note one came out and never had this much problems. Will except the note 7.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Worse samsung ever!!!!
on May 12, 2022
Posted by: Akamanny
from Charlotte NC
Expertise:Expert
The Battery is the absolute worse, i had the note 10 and trading it for the 22 ultra 516gb was the worse decision i did in my life!!!! YES i adjusted everything to save battery and i CANT get by on a day, and i had this phone for over a month and so far it has NOT improved as they say it would, my advice to all dont get the 22 ultra!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi Akamanny. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Get the most out of your Galaxy's phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your Galaxy device https://www.Samsung.com/us/support/answer/ANS00088422/
apps are draining the battery on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144514943
Have a great day.
^Charles
Get the most out of your Galaxy's phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your Galaxy device https://www.Samsung.com/us/support/answer/ANS00088422/
apps are draining the battery on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144514943
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Very good features
on May 11, 2022
Posted by: Big Miz
from Wichita,KS
Expertise:Beginner
I am about to buy this phone this month for me but the features really enhances me to watch what happens when I get to operating in the app store and really bring the Samsung Galaxy S22 Ultra Ultra to action in real life thanks Samsung Electronics for the latest update on Galaxy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
NO BIG DEAL FROM LAST YEAR TO THIS
on May 11, 2022
Posted by: MORADO648
from MIAMI. FL
Expertise:Expert
I WORK WITH THE PHONE IN STRONG USE FOR MORE THAN 8 HOURS A DAY. CHANGE FROM AN S21+ TO THIS MODEL BECAUSE IT IS "SUPERIOR". THE S21+ NEVER DISAPPOINTED ME, THIS MODEL IS SLOW TO RESPOND WHEN OPENING THE APP (I HAVE NOT CHANGED THE AREA, NOR THE TELEPHONE COMPANY), WHEN NAVIGATING ON GOOGLE MAP IT PRESENTS MANY FAILURES, THE GPS IS LOST (IT STARTS TURNING), IT IS PLACED IN FULL SCREEN MODE WITHOUT ALLOWING THE GPS TO BE MANIPULATED (YOU MUST CLOSE IT COMPLETELY AND START NAVIGATION), I ALREADY RESTORED IT FROM THE FACTORY, RESTARTED MANY TIMES AND IT BEHAVED THE SAME. IN MY OPINION IT IS RENTALIZED FROM THE FACTORY OR THE PROCESSOR IS NOT THE BEST OF SAMSUNG. I USE THE SAMSUNG SERIES SINCE THE S7 UPDATING EVERY YEAR, THIS YEAR I TAKE THE HIGHEST RANGE AND IT WAS NOT WHAT I EXPECTED.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Is The Ultra Worth The Money
on May 11, 2022
Posted by: Fabi
from California
Expertise:Expert
I'm a ride or die with Samsung I have had 2 previous phones and have had no issues they are the best when it comes to working. The Ultra 22, however, I do not it was worth the money honestly I have a week with it, and as much as I want to convince myself that it's worth the money I can't. Other than that I'm hoping to down the line of chain and get the 22 plus, it seems the best for the bang to the buck.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Does everything.
on May 11, 2022
Posted by: ittyb
Expertise:Intermediate
I upgraded to the S22 Ultra from another device that I had for 3 years, and I haven't looked back. The S22 Ultra handles literally everything I throw at it, whether it be a long day of constant usage, a challenging photo or video, or anything else. This phone does everything and more.
My only gripe is that it's big and heavy. But I got used to it rather quickly.
My only gripe is that it's big and heavy. But I got used to it rather quickly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone!
on May 10, 2022
Posted by: Croft2u2
from Granite City, IL
I just bought this phone a few weeks ago I thought for sure that taking a photo of the moon with my phone was a joke. I just took the photo and WOW I really can get an amazing photo of the moon with this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
S22 Ultra - 5 star camera, 1 star phone
on May 9, 2022
Posted by: MeMacOH
from Cleveland OH
Expertise:Expert
I have been dealing with with phone for 2 months now. That's more than enough time to have giving it time to get used to it and know it's quirks. Bottom line, it sucks. I want my S20 Note back.
Connectivity:
The phone has terribly slow internet speeds on 5G (multiple cities on Verizon network). When switching between towers it often goes offline for a few seconds to a few minutes. Oddly enough, this does not interrupt phone calls, only data.
Connectivity:
The phone has terribly slow internet speeds on 5G (multiple cities on Verizon network). When switching between towers it often goes offline for a few seconds to a few minutes. Oddly enough, this does not interrupt phone calls, only data.
Battery life:
Battery life is far worse than S20 Note and S7 Note. With intermittent use, the battery dies after 12 hours. Bluetooth audio drains battery 25% faster. The power usage monitoring shows all it well. I've even deleted apps that show high battery usage such as Yahoo Mail, but alas, battery still dies after about 12 hours. I now have to recharge it around noon in order to get it though the day. That's silly.
Battery life is far worse than S20 Note and S7 Note. With intermittent use, the battery dies after 12 hours. Bluetooth audio drains battery 25% faster. The power usage monitoring shows all it well. I've even deleted apps that show high battery usage such as Yahoo Mail, but alas, battery still dies after about 12 hours. I now have to recharge it around noon in order to get it though the day. That's silly.
Performance:
For a flagship phone, this thing is extremely poor. On the upside, the camera (especially the low light performance is excellent), and the finger print reader is a significant improvement over the S20 Note. Virtually all other aspects are in the negative category. If it were a midlevel phone, it would be satisfactory, but it isn't a midlevel phone and does not have a midlevel price. Slow transition between apps. Messages crashes regularly. In fact, many preinstalled mainstream apps crash frequently. (Messages, Maps, Chrome). Even the Samsung pre-installed app "My Files" crashes every time certain functions are used.
For a flagship phone, this thing is extremely poor. On the upside, the camera (especially the low light performance is excellent), and the finger print reader is a significant improvement over the S20 Note. Virtually all other aspects are in the negative category. If it were a midlevel phone, it would be satisfactory, but it isn't a midlevel phone and does not have a midlevel price. Slow transition between apps. Messages crashes regularly. In fact, many preinstalled mainstream apps crash frequently. (Messages, Maps, Chrome). Even the Samsung pre-installed app "My Files" crashes every time certain functions are used.
Overall, despite having the "top of the line" Samsung flagship S22 Ultra, I cannot wait to be ride of this thing. Great work guys, great work.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US