Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Excellent Phone
on May 26, 2022
Posted by: ic90
from Nairobi
Expertise:Expert
I bought this a couple of weeks back and the features work as advertised. Battery life is great! I easily get through a day with it. The telephoto cameras are also quite good especially in well lit areas. I love the speakers for media consumption and the fingerprint reader is also pretty fast. The screen is also splendid. I also love the features packed into OneUI, I don't think they are gimmicky. I love having the options. Only downside is the phone is large, I wish it was a tad bit smaller. Otherwise, best all round phone I've ever used.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
A bit more complicated than should be ♡
on May 25, 2022
Posted by: Dieann63
from Pennsylvania
Expertise:Intermediate
The phone is great and has a long battery life but... its complicated and stubborn! Personally I need to be able to customize my text them packet to help me see it all better. I bought a theme, but you can't apply it. Also when I try to use Samsung messenger it's blank! I'm forced to use Google messenger. The camera is awesome but again, it's complicated. I'm in a love hate relationship with this phone!! I'm hoping future updates will fix the message theme as the choice between light or dark mode is not cutting it for my eyesite. Looks more like my email mess!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but screen very easily scratches
on May 24, 2022
Posted by: MikeyT42
from Buffalo NY
Expertise:Intermediate
Love the phone and the picture quality especially the hunter time zone for taking pictures of the moon.. But really really did not like how easily the screen has scratched like there's looks like there's blemishes on my phone when you see it in direct sunlight. Been in a otterbox case since first bought it. Really wanna get a new screen but don't wanna pay out of pocket.
I would recommend this to a friend!
Features
4
Performance
2
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Buyer's Remorse
on May 21, 2022
Posted by: Annie
from Kentucky
Expertise:Intermediate
I regret spending such an amount of money on this phone or any phone for that matter. I needed a new phone immediately for work and rushed my purchase. I am disappointed that this phone doesn't accept an sd card and also that it doesn't have a 3.5 mm earphone jack. It's heavy and bulky to hold and carry in my purse. All the camera features on the back are such that my fingers are all over them as I'm holding the phone. I only use a few apps compared to most people I know yet the storage is already 75% full due to the preinstalled apps. So far the battery is just fair. I've only had the phone a few days so I hope I'll get used to it and it will "make do" until I retire - then it's back to a simple, cheap phone. Or maybe no phone at all, which sounds better to me at this moment.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, May 24, 2022
Hi Annie, thank you for your feedback on your Galaxy S22 Ultra. The S22 Ultra does not feature expandable storage or a 3.5mm earphone jack as you mentioned. However, it does have the ability to use a USB-C to 3.5mm adapter for traditional headphone use. Below are some links that you may find useful for some of the concerns that you’ve detailed here. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Storage:
https://www.samsung.com/us/support/answer/ANS00077611/
https://www.samsung.com/us/support/answer/ANS00078952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Storage:
https://www.samsung.com/us/support/answer/ANS00077611/
https://www.samsung.com/us/support/answer/ANS00078952/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
5
Performance
on May 21, 2022
Posted by: Jose
from Houston TX
Expertise:Intermediate
I am stunned by the insane performance on this phone. The phone works so smooth and fast. Also with the super fast charging I can get my phone from 0-100 in 1 hour. I will never regret this purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on May 19, 2022
Posted by: Billy
from Chicago
Expertise:Expert
Brand new phone and Camera keep freezing like crazy
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, May 23, 2022
Hi Billy, thank you for your feedback on your Galaxy S22 Ultra. We use feedback like this to help us keep improving our products and users’ experiences. Below are some links that you may find beneficial for your situation. Thank you again for your feedback and being a valued Samsung user.
Updating your device:
https://www.samsung.com/us/support/answer/ANS00077582/
Warranty:
https://www.samsung.com/us/support/warranty/
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Updating your device:
https://www.samsung.com/us/support/answer/ANS00077582/
Warranty:
https://www.samsung.com/us/support/warranty/
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
2
battery is horrible.
on May 19, 2022
Posted by: dangzero
from san antonio tx
Expertise:Expert
everything is good except the battery it drain very fast you will be depress using this phone if you're out all day and have no way or charging it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Edward Smith, Social Commerce, May 23, 2022
Hi Dangzero, thank you for your feedback about your Galaxy S22 Ultra. Battery life is very important as you mentioned and we would love to provide support with your battery concerns. Linked below are some support articles that you may find useful battery life information in to help improve your experience. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
4
Needs better fingerprint reader
on May 18, 2022
Posted by: Shades
from Texas
Love the phone, other than it's finicky finger print reader. 3/4's of the time it does read. Continually have to replace finger. Sometimes just leaving finger & sliding slightly gets it to work. Never had this issue with my Note 9. It's really frustrating & I wish they'd fix this some how.
Phone takes great photos, love the news edit & keep the same file name. Plus if need be can be reverted back to original. Not having to find the older photo & delete is a plus, so no more duplicates.
Phone takes great photos, love the news edit & keep the same file name. Plus if need be can be reverted back to original. Not having to find the older photo & delete is a plus, so no more duplicates.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US