Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Great Phone
on June 2, 2022
Posted by: Nabeel
I bought In March, great camera high speed.......little bit heating issue
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Very dissatisfied
on May 31, 2022
Posted by: Gorgonio
from California
Expertise:Expert
I have to charge the battery 3 times a day on this device. I have been a strict Samsung supporter for over a decade. The best Samsung supporter actually. Everything I own is Samsung. But this has to be the worst smart phone I have ever purchased.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 2, 2022
Hi Gorgonio, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience based on user feedback for the future. Below are some links with helpful information that you may find useful for your concerns. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
Great phone very fragile screen and heating issue
on May 31, 2022
Posted by: Anonymous
Expertise:Expert
My wife she is a Samsung fan, got this Samsung 22 ultra preordered. Device had issue of getting really hot while using. We kind of ignored even though with issue of battery explosion in middle note models.
But Samsung curved screens are really fragile. My device was in cover and it never dropped but still got screen cracked near the edge. Wouldn’t be disappointed if I had dropped it, Samsung has to work on their screen to be tough. This gorrilla glass doesn’t seems to work here.
But Samsung curved screens are really fragile. My device was in cover and it never dropped but still got screen cracked near the edge. Wouldn’t be disappointed if I had dropped it, Samsung has to work on their screen to be tough. This gorrilla glass doesn’t seems to work here.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 2, 2022
Hi Krishsunil, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience for the future based on user feedback. Thank you again for your feedback and being a valued Samsung user.
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
2
Great Features, HORIBBLE !!! battery life
on May 30, 2022
Posted by: Cubed
from Riverside, CA
Expertise:Expert
This phone would have been excellent but the battery life to a turn for the worse. Compared to the S21 Ultra which I had, the battery life is horrible. Even thought the battery capacity for both the S21 and S22 are the same, the S21 gets me through 2 days without charging as I'm not a power user. The S22 Ultra gets me through barely through half day and it's at 25% already. I once powered it off at 30% and woke up 4 hours later and it won't turn it cos the battery drained out while it was powered off. Just HORRIBLE. I wish I could return it and get back my S21 Ultra I traded in. That's a more superior phone that this crap.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, June 2, 2022
Hi Cubed, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience based on user feedback for the future. Below are some links with helpful information that you may find useful for your concerns. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and the best camera
on May 29, 2022
Posted by: Bori
from 40291
Expertise:Expert
i had a fold 3 and i decide to upgrade and i love all the feature the camera brings
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Save your money.. Dn go for it.
on May 28, 2022
Posted by: Bondgamer
from Delaware
Expertise:Expert
Samsung is just trying to earn profit by removing features and making fool of people by clever advertising. They had no reason to remove memory card slot. Also these new Samsung phones have performance issues.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 1, 2022
Hi Bondgamer, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience for the future based on user feedback. Thank you again for your feedback and being a valued Samsung user.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
Downgrade
on May 28, 2022
Posted by: Samsung User
from GA
Expertise:Expert
The S20 was the last of the best series. Every thing else is trash. Go back to having SD card slots and stop trying to be Apple.
Sincerely a Faithful Samsung User
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, June 1, 2022
Hi Samsung User, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience for the future based on user feedback. Thank you again for your feedback and being a valued Samsung user.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
My old s21 ultra was better
on May 28, 2022
Posted by: Anonymous
from San diego
the s21 ultra has much better quality in many things, one of them is the sound, the sound of this s22 ultra is very poor, weak and low. the battery lasts less, I really do not recommend that you change from s21 ultra to s22 ultra.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
3
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 1, 2022
Hi Josuekim, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience based on user feedback for the future. Below are some links with helpful information that you may find useful for your concerns. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Sound:
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Sound:
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US