Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
3
Not as polished as ultra 21
on June 12, 2022
Posted by: Joefish
from Reading pa
Expertise:Expert
Used for a few weeks since trading in my ultra 21. Camera screen are awesome and feels great however it just feels nowhere near as polished as the 21. The 21 was smoother less buggy and battery life was superior than the 22. The S pen is nice to have again as a long time note user but prefer the less boxey feel of the 21 as opposed to the 22. Overall is a great phone there are just differences even in apps that should not be compared to the exact same software as the 21. Google messages for instance appears halfway down the screen on the 22 yet the 21 it was full screen. Gestures like back and home were pretty flawless on the 21 yet I get hiccups on the 22. Great phone and for the trade in value was worth it but definitely needs some work. If you are coming from a 21 ultra be prepared to adjust
I would recommend this to a friend!
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 15, 2022
Thank you for your feedback on The Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung Samsung is the best company I love
on June 10, 2022
Posted by: Nour
from New haven ct
Expertise:Beginner
I love Samsung company they sell a nice phones and laptops and TVs on the property have they are nice
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
No SD card slot
on June 7, 2022
Posted by: Mike
from New Orleans
Expertise:Expert
It's a shame that Samsung has chosen to not a an SD slot for expandable memory. This is one of the biggest reasons why most people buy Samsung phones.
Unfortunately this move will end up costing Samsung customers. I know several people who left Apple phones and now you have joined them. I hope in the future you bring the SD slot back.
Regards
A loyal customer
A loyal customer
Features
2
Performance
4
Design
3
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 13, 2022
Hi Mike, Thank you for your feedback on The Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
-Michael
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
10 out of 10!
on June 7, 2022
Posted by: Tom Waz
from Manchester, CT
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a few months ago and it's been absolutely amazing.
The photo quality, battery life, and processing speed is the best!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good product
on June 7, 2022
Posted by: John
from New York
Expertise:Intermediate
Good product - really love the product quality and features
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am excited about my phone!
on June 5, 2022
Posted by: Valery
from New York
2 weeks ago I bought my cell phone and I am very happy with it!! I'm still poking around, I mean getting to know my phone and so far I haven't had any problems. Well, only that in the diagnostics it doesn't notice when I connect the wireless charger but everything else is fine for now.
I love my phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on June 5, 2022
Posted by: Furnituremaan
from Texas
I bought mine in February and only had minor fixable problems. I have T-Mobile service and don't know if that makes a difference with the exception of the battery issues my phone is awesome NO other issues, I traded my S9+ now that was a Phone with issues and had to replace it once, but I kept it for years. Their is know such thing as perfect not in people or manufactured products, anything bought when item 1st comes out is going to have issues its called Trial and Error my advice would be give Samsung a chance to work out the bugs bc when it's tested and No issues were found that's how they base the phone, it's obvious after times of use if their are any problems it will show up then so except it and do what you need to do to solve the issue and move on, all things in life have problems if you've been around very long you should understand this. God Bless all.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
TMobile eSIM doesn't work on unlocked S22 Ultra
on June 3, 2022
Posted by: firebird
from Redmond, WA
Expertise:Expert
One of the main reasons for me to upgrade from S20 Ultra to S22 Ultra was the dual line support using a physical SIM and an eSIM, but this doesn't work with the unlocked model, I can't convert the TMobile SIM to an eSIM because the phone is not TMobile branded.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 6, 2022
Hi firebird, Thank you for your feedback on The Samsung Galaxy S22 Ultra 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s esim. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. Please note that use of eSIM on Galaxy device may be enabled by software update or disabled in some countries where it is purchased. Availability of eSIM mobile plan may vary depending on carrier. we would recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. Thanks again for being a Samsung customer.
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US