Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Love built in slot for spen
on June 16, 2022
Posted by: Blkkat13
from Roanoke, Va
I traded in my S21 ultra for this simply to have the S pen features. It is pretty much same as my s21 ultra as far as software, main reason traded in was I had bought spen but always had to have bulky case to hold it,also I like the more boxy feel in hand....One problem having is sometimes battery feels hot although I remember that happened when first got s21 ultra and then after first update & phone getting use to my usage then it stopped. I m hoping will be same with this phone?! Only had a couple weeks now so still setting up customized way I like!
Do definitely love spen just like note series.
Do definitely love spen just like note series.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
garbage
on June 15, 2022
Posted by: brian
from hawaii usa
Expertise:Expert
bought 2 s22 ultras and dissapointed. ive hade note 8, note 9, not 10+, and now two s22 ultras and they are laggy and battery is garbage and told they have dual sim but they dont. one is an e-sim. not very happy. was going to buy another until i found out that that this phone is garbage and not dual sim. DONT BUY THIS PHONE. WASTED THOUSANDS
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi Brian, we are sorry to hear about the difficulties that you are experiencing with both of your Galaxy S22 Ultras, we do have some links that we can provide you that could help, we will include them down below. If you believe that you are experiencing defects with your devices then we would recommend reaching out to our customer support team, we will also provide a link for them below. Thank you for being a loyal Samsung customer.
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
S20 Ultra was better
on June 14, 2022
Posted by: ElMasChingon
from San Pablo, Ca
Expertise:Intermediate
More expensive, no expandable storage, low battery life, nothing special.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Thank you for your feedback on The Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
5
I have mixed feelings about the s22
on June 14, 2022
Posted by: Jonas ace
from Bronx ny
Expertise:Expert
I bought this a month ago and so far I have mixed feelings I feel like the processor could be a bit faster I feel like the battery dies a bit faster as well then the s21 and I'm still trying to get familiar with the features of this phone I also noticed that the phone has been overheating sometimes as well
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
S22 Ultra
on June 14, 2022
Posted by: Juan M
from Texas
I've had it for a bit now and it's great. The cameras are great, everything runs smoothly, and the quality is amazing. My only gripe about this phone is that there is no SD card slot. I went from a note 9 to this and had a 256gb SD card and now it's useless. Stop working backwards Samsung, and stop with the "Trying to save thr environment, so we're not including the charging devices" thing that Apple is doing. It's literally essential to all the devices you are selling, and all you're doing is trying to cut costs where you can.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
4
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Thank you for your feedback on The Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
3
Battery Life is Disappointing
on June 14, 2022
Posted by: YPD1
from Georgia
I've had my new S22 Ultra for about two weeks. I'm still exploring, however I notice immediately that the Battery Life is horrible. My S20 Ultra that i had for 3 years had better battery life.
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi YPD1, thank you for your feedback on your Galaxy S22 Ultra. We’re happy to provide support for the battery issues you’re experiencing. We’ve linked an article below that you may find useful for this situation. If you believe that there is truly an issue with your device, then we would recommend reaching out to our customer support team (linked below). Thank you again for your feedback and being a valued Samsung user.
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent choice but.....
on June 13, 2022
Posted by: tallyhoe43
from Wichita, Ks
Expertise:Expert
I've had my phone for about 2 weeks now and all the features are exceptional! It even has a pen like my Note 9 which is very handy. However, the only con to the phone is the vibration on it. Not strong at all! I've done extensive research to see if it could be made go harder. No luck. I work in aircraft and depend on the intensity of the vibration for notifications or calls. It gets extremely loud in production. Other than that particular issue, the phone is spot on with everything else. Especially the camera!! If vibration intensity is not an issue for you, then the S22 Ultra is the phone for you!!!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I LOVE MY S22 ULTRA
on June 12, 2022
Posted by: Haztrav
from Eighty-four, Pa
Expertise:Expert
I brought the s22 ultra about a month ago and I absolutely love it...I am so glad I did...It is the most amazing phone I have ever used
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US