Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Loving this phone- Good performance & great camera
on June 19, 2022
Posted by: Cortknee
Expertise:Expert
I've had my S22 Ultra about 3 months & so far I love it! Way better than my previous S21 Ultra that had serious performance issues that I believe was Operating System related; also S22 Ultra camera is excellent; I've posted a couple pics I've taken to show the quality. I bought one of the Samsung flip cases to go with it which I also love & am hoping it will help keep me from dropping it since there is more to hold onto.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Like the Phone but
on June 18, 2022
Posted by: Jay1
from NY
Expertise:Intermediate
okay so I'm digging this S22 ultra. Nice big screen features. The biggest phone I've ever owned. My last and use as a backup is the S10. The problem I have is with the screen itself and whatever material they used to construct it doesn't fare well with screen protectors. They all seem to slide up. I have gone through about 5 within a month and a half time. My S10 same screen protector company has and still on for over two years. However Samsung use to make their screens, go back to that material
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Works outstanding
on June 17, 2022
Posted by: Bloop
from New Philadelphia, OH
I love this phone. It's the best life organizer I've ever had.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Hard to believe it can be better!
on June 17, 2022
Posted by: Peliona1130
from Miami, Florida
Wasn't sure about changing phones from my Galaxy S20 ultra to the Galaxy S22 ultra, my phone was like new, but I'm so glad I did. This phone is amazing, it's hard to believe that Samsung can keep improving them. The camera is amazing!! Took a picture of the moon at a 100x zoom and no one believed I used my phone to do it. I barely use the pen but it works great. If I could've I would have removed a third of a star only because they took off the ability to place an SD card on the phone. I like saving my pictures and videos on an SD card other than the cloud or phone but I'll have to deal. The S22 is super fast and very appealing to the eye.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst smart phone ever
on June 17, 2022
Posted by: Reginafaye74
from Palmyra Va
Expertise:Intermediate
I have been a loyal android and Samsung customer since the beginning of smart phones. This is by far the worst phone I've ever had. I upgraded from a note 9 because the screen was broken but I'm seriously thinking of reprogramming my old phone, crack and all. I hate the finger print sensor, it will randomly just do whatever it wants in the middle of using it. While on Facebook messenger, or text it will lock up and not allow me to scroll and the worst part is I will randonmly loose service and have to restart the phone. I understand that some of that may be my carrier, Verizon and the 5G network but that never happened with my old note 9. There is not one thing this phone does better!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your device may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!!!!!
on June 17, 2022
Posted by: MotorCityMilf
from Detroit
This phone is crazy expensive but also totally amazing. Extremely satisfied and completely in love with this phone. Amazing camera and all the digital space in the world inside as it's half a terabyte. I had to finance it, but it has really been a huge help with my job as it performs like a high end laptop. Highly recommend. Go get one their so fun also. It's quick and fast, absolutely NO lagging at all. The S pen is fun and useful, even has a selfie shutter button.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone Overall!!!
on June 16, 2022
Posted by: Jofus
Expertise:Expert
I had the new Pixel 6 Plus and the S22 Ultra just blows it away. It's faster, better camera, more customizable and just a better experience.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Nice lookin Paper Weight.
on June 16, 2022
Posted by: Note10PlusGangSTL
from Saint Louis, MO
Expertise:Intermediate
Sticking with my Note10+....Quality & Performance is just straight on a decline since after they canceled the Note series to focus on there "Flagship" phone line, thats not all it's cracked up to be and then just tryna add the S-pen to it just made its system stability run even worse....just do us all a favor and bring back the Quality of the Note series back and stop just tryna mash the Galaxy & Note versions together and calling it spectacular.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Thank you for your feedback on The Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US