Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
The phones are a new Era for money makers
on June 21, 2022
Posted by: Dr ice mind
from New york
I I was having s21 u 5g and switch to this one for the s pen
I read many comments about many issues I have for now 0 issues and phone work easy way also I can play on my TV with screen sheare all my games for better view pictures are great and editors are on market each day I don't find anything wrong. But you have 1 year warranty for this items if something came bad send it to warranty I bring my s22ultra to de Beach and make great videos on jetki love samsung why not. Other phone like ip are not work for me samsung is a item that match me
I read many comments about many issues I have for now 0 issues and phone work easy way also I can play on my TV with screen sheare all my games for better view pictures are great and editors are on market each day I don't find anything wrong. But you have 1 year warranty for this items if something came bad send it to warranty I bring my s22ultra to de Beach and make great videos on jetki love samsung why not. Other phone like ip are not work for me samsung is a item that match me
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Bluetooth Sucks
on June 21, 2022
Posted by: Tblrck
from Sc
Expertise:Intermediate
The phone is great except for one very important issue Bluetooth ,the bluetooth is very unstable you have to uninstall then reinstall every time you try to use bluetooth esp incyour car, where hands free is mandatory. THERE ARE SEVERAL issues all over the net about this , but Samsung has turned a blind eye to it. If Samsung would address this tge s22 ultra would be the very best.
I would recommend this to a friend!
Features
2
Performance
2
Design
4
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We recommend reaching out to our Samsung Care+ team and they can help. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever - trust me!
on June 20, 2022
Posted by: GadgetGeek
from Research Triangle Park
Expertise:Expert
I've had EVERY Samsung Galaxy/Note. "Upgraded" from Note 20 Ultra to this S22 Ultra (T-Mobile). It won't recognize the SIM, it won't register with the network, it doesn't recognize the stylus and it basically isn't dependable for anything. I have to put it into AIRPLANE MODE and then back to be able to make a phone call. T-Mobile is stumped. Samsung knows this phone series has a problem and so far hasn't addressed the various issues. Avoid. If you don't believe me, Google "Samsung S22 Ultra failure to register on network" before you even think about purchasing.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We recommend reaching out to our Samsung Care+ team and they can help. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Not impressed
on June 20, 2022
Posted by: User
from Earth
Expertise:Expert
phone does not match the price tag.
upgrading from note8
Note 8 screen was better, it was slimmer, fingerprint unlock worked every time, worked without lag for 3 years.
This phone is lagging freezing screen feels weird
Fingerprint sensor works about 60%of the time
screen is already scratched even though it supposed to have better scratch resistance than note 8
Note 8 lasted almost a year before i noticed scratches on it
upgrading from note8
Note 8 screen was better, it was slimmer, fingerprint unlock worked every time, worked without lag for 3 years.
This phone is lagging freezing screen feels weird
Fingerprint sensor works about 60%of the time
screen is already scratched even though it supposed to have better scratch resistance than note 8
Note 8 lasted almost a year before i noticed scratches on it
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
2
Battery is not that great
on June 20, 2022
Posted by: AnthonyC
from Arizona USA
Expertise:Intermediate
I got this when it was first release. 1 Major complaint is the battery. It gets hot pretty quick, especially living in a hot area during the summer. The battery is advertised as 5,000mAh, but the design capacity is 4,855mAh. The estimated capacity started at 4,780mAh and 3 months later it's 4,635mAh. Other negative areas, Stylus slot is on the left side, no Ext SD card slot, and no notification light. Disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your device may still be under warranty, If you feel like there is an issue with your device over heating we would recommend reaching out to our Samsung Care+ team and they can help. We have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 19, 2022
Posted by: Mike
from Houston,TX
Expertise:Intermediate
Love the pen, speed, screen, and battery life. Goes well with watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Unhappy with purchase
on June 19, 2022
Posted by: Maggie
from NYC
Expertise:Intermediate
No adapter with this purchase, POOR battery life and hyper sensitive screen.
There is also no extendable storage. However, that rating is for the battery life.
Does take great video.
There is also no extendable storage. However, that rating is for the battery life.
Does take great video.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
I want my S20 FE back
on June 19, 2022
Posted by: Theopolis
from Queen Creek, AZ
Expertise:Intermediate
This phone is ok but the Bluetooth crashes all the time and just has issues functioningsmoothly. If I could go back in time and get my s20 fe back I would. That phone never had issues and was an excellent value.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your case may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US