Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
4
Great feature
on June 26, 2022
Posted by: Jean bienaime
from Fla
Expertise:Expert
I had it since 4 month I'm happy with it
I will buy it again for my family
I will buy it again for my family
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 25, 2022
Posted by: Grace
from Sacramento California
Expertise:Expert
I got this phone this month and i love it the s pen is easy to use Awesome features
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Mostly good
on June 24, 2022
Posted by: BobG
from Dearborn, MI
Expertise:Intermediate
In a lot of ways this is a tremendous upgrade from the Note 8 I had been using.
Camera is excellent quality as is the display.
Most apps run flawlessly. The ones that don't likely haven't been updated by their developers.
Built in speaker is better than expected.
However there are a couple of things I miss about the old phone that should be features in this one as well.
1. Setting up more than one notification sound. On my old phone I had one sound set for an email, one sound for a text and another for less important notifications. On the new phone I have not discovered a way to do this. Everything is tied to a single notification tone so I can't tell if it can wait or not.
2. The Samsung Health app is still there, but has no way of measuring heart rate, 02%, or stress without spending more money for a Galaxy watch. The Note 8 had a built in sensor on the back to measure these things.
3. Not really happy that you've dropped the physical headphone jack in favor of wireless. I realize there are good reasons for this, but it's just another thing I had to invest $ in to use the new phone. You should probably make it more clear in the online specs that there is no headphone jack.
Camera is excellent quality as is the display.
Most apps run flawlessly. The ones that don't likely haven't been updated by their developers.
Built in speaker is better than expected.
However there are a couple of things I miss about the old phone that should be features in this one as well.
1. Setting up more than one notification sound. On my old phone I had one sound set for an email, one sound for a text and another for less important notifications. On the new phone I have not discovered a way to do this. Everything is tied to a single notification tone so I can't tell if it can wait or not.
2. The Samsung Health app is still there, but has no way of measuring heart rate, 02%, or stress without spending more money for a Galaxy watch. The Note 8 had a built in sensor on the back to measure these things.
3. Not really happy that you've dropped the physical headphone jack in favor of wireless. I realize there are good reasons for this, but it's just another thing I had to invest $ in to use the new phone. You should probably make it more clear in the online specs that there is no headphone jack.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Battery not impressive
on June 24, 2022
Posted by: Kitty62
from Oklahoma
Expertise:Intermediate
Love the phone and camera but definitely NOT impressed with the battery. I'm having to charge my phone more often throughout the day, even when I haven't been on it. I have even made sure nothing is running in the background.
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Ultra disappointed
on June 24, 2022
Posted by: Arowana99
Expertise:Intermediate
No SD card slot anymore ! Camera comparison with iphone 13 is not that great. Speed is not much difference to ultra 20.. battery life is slightly better..
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 24, 2022
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
5
10 time better than my Galaxy note 9.
on June 23, 2022
Posted by: The Best
from Houston, Tx.
Expertise:Intermediate
One month in all I have is compliments about my phone. Pictures, apps, and technology are awesome!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Battery is a joke
on June 22, 2022
Posted by: Worst smartphone ever
from Fall River MA
Expertise:Expert
The battery life on this phone is pathetic. Until Samsung corrects the battery Situation in this phone I would not recommend this to people who I hate let alone anyone who I like . My wife's iPhone which we bought the same day has about 3 days worth of battery life.. This Samsung ultra 22 barely, barely gets through 9 hours . I would rather talk over 2 tin cans on a piece of string then use an iPhone. And I think I feel the same way about this usekess and disappointing ultra 22.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Display is nice, bad battery, laggy performance
on June 21, 2022
Posted by: Ryaninmaine1
from Maine
Expertise:Intermediate
Pretty disappointed honestly. "Upgraded" from a Note 10+. Would like it back. The battery life is terrible and I've had several performance issues a AAA phone shouldn't have
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US