Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
2
Downgrade from previous models.
on June 29, 2022
Posted by: a_more
from Houston, TX
Expertise:Expert
I regrettably decided to trade-in my Samsung Galaxy Note 20 Ultra and quickly realized it was a mistake. From my initial inspection, the phones are identical in size, which was not a big deal for me; however, this phone does not have the option to expand storage memory as it DOES NOT HAVE A MICRO SD CARD SLOT. This is a MAJOR downgrade. Additionally, I've had glitches and dust in camera problems since I received the phone. In a recent software update the phone froze and had to be serviced by Samsung. My rating is so low because this is NOT AN UPGRADE FROM PREVIOUS MODELS.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 29, 2022
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We do hope that the issues with your device are resolved as quickly as possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
5
Another brilliant phone from Samsung
on June 29, 2022
Posted by: TheAntAssassin
from Medford, OR
Expertise:Intermediate
Let's start off with the good. Samsung makes quality devices and this one is no exception. I really like the display and the s-pen. This is my first time having a galaxy that provides the s-pen and I find myself using it often.
I have found that battery life is excellent. It's on par with my previous s21 ultra and I can easily get two days of use out of it. YouTube reviews are so one sided sometimes and people get caught up with specs and features that we forget that those people arent "normal" folks like us. They review tech for a living. If you're an average user like myself, you'll get great battery life.
I have used iphone most of my life since I purchased my first phone. Samsung just does it better.
The camera.......oh lawd. It's amazing. I've used the telephoto feature so much! It works for nature shots incredibly well and for close ups of my kids playing.
The bad: not all apps are optimized for this phone yet. I own my own business and use my phone almost exclusively. One of my apps caused the phone to flicker and go dark several times. Completely random. But other than that I haven't had any issues.
I have found that battery life is excellent. It's on par with my previous s21 ultra and I can easily get two days of use out of it. YouTube reviews are so one sided sometimes and people get caught up with specs and features that we forget that those people arent "normal" folks like us. They review tech for a living. If you're an average user like myself, you'll get great battery life.
I have used iphone most of my life since I purchased my first phone. Samsung just does it better.
The camera.......oh lawd. It's amazing. I've used the telephoto feature so much! It works for nature shots incredibly well and for close ups of my kids playing.
The bad: not all apps are optimized for this phone yet. I own my own business and use my phone almost exclusively. One of my apps caused the phone to flicker and go dark several times. Completely random. But other than that I haven't had any issues.
If you're in the fence, do yourself a favor and purchase this device! You won't regret it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
poor battery life
on June 29, 2022
Posted by: adinicoarax
from Portland, OR
Expertise:Intermediate
ok, i'll keep it short. It's a great phone with a mediocre battery. So just to have an idea, i used to have the old Note 10, bought new few years ago. my new Galaxy's S22 ultra battery holds as much as my old's Note 10, 4 years after o got it and heavily used it. We are talking in the best case scenario of you don't use it much about a day and a half and with heavy use about a day. so, judge for yourself. I thought maybe i got a bad product, but my best friend got also a Galaxy S22 ultra and i've got the same feedback from him.
For a Samsung lover and and Android guy for life i'm having a hard time writing these but i just hope next time Samsung comes with a new phone that costs an arm and a leg at least make that battery last or make the battery interchangeable. Until then i'll go for the cheapest phones that will do the job, since i don't wont to throw away in the garbage a computer - this is what the phones are now - just because it ran out of battery and the battery can't hold charge for long.
For a Samsung lover and and Android guy for life i'm having a hard time writing these but i just hope next time Samsung comes with a new phone that costs an arm and a leg at least make that battery last or make the battery interchangeable. Until then i'll go for the cheapest phones that will do the job, since i don't wont to throw away in the garbage a computer - this is what the phones are now - just because it ran out of battery and the battery can't hold charge for long.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 29, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you to help manage the battery life of your device. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible, expensive, no charger, freezes and more
on June 28, 2022
Posted by: Carlos2
from Dallas
Expertise:Intermediate
I had it for 1 month. Trade in mu note 20 ultra worst thing ive done, the phone freezes,its slow,battery drains to fast even on 4g, camera sucks,overall terrible. BRING BACK THE NOTE!!!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 29, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Overheat
on June 27, 2022
Posted by: Mousy
Expertise:Intermediate
I bought a S22 ultra 512 GB, I was looking forward to this phone. However I realized that the battery life time was bad. In addition, when I was playing some games this phone started to overheat, this one had like 45 degrees of temperature. I' really desappointed about this phone. Finally I had to return this S22 ultra.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 29, 2022
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
No expandable memory, having storage anxiety
on June 26, 2022
Posted by: Boostm
from Easton, PA
Expertise:Expert
I tried connecting my new s22 ultra to my stereo n the garage through the aux cord no where to plug it into, I'm always looking at my storage capacity because it seems to fill up by itself, through updates and what have you. I wouldn't buy this again. It doesnt fit my needs. I prefer my note9
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 28, 2022
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
racing stripe
on June 26, 2022
Posted by: Tony
from California
Expertise:Intermediate
my phone is less than a month old and has developed a multicolored strip on the left side of the screen about 3/16 of an inch wide very bright and covers one or two letters of text, I would very much appreciate a replacement phone without a racing stripe on the screen
Performance
4
Design
4
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 28, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your device may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help. We have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Still has signal issues
on June 26, 2022
Posted by: User254
from TX
Expertise:Expert
I don’t hand out 1 stars lightly. But with persistent Wi-Fi and cell signal drop outs, slow performance, judder, and other issues, I absolutely cannot recommend this phone. I’ve now purchased 2 identical Ultra phones. One at launch and another in May, both have the issues. Other users have reported the issue or perhaps don’t notice. Either way, this is unacceptable. Samsung needs to do more than keep telling users to factory reset it or RMA to have the same issue. For now it’s back to Apple, which works fine.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 28, 2022
Hi Harry, thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US