Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
100% recommend
on July 29, 2022
Posted by: Christen
from Kentucky
Expertise:Expert
This phone has amazing photo quality and the features listed about it are all 100% right about how great the product really is
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I Really Like New Features
on July 28, 2022
Posted by: LccS22Ultra
from Anaheim, California
Expertise:Intermediate
I just upgraded from a Galaxy Note 10+ to the S22 Ultra about a week ago. I have already observed, learned of, and begun to use many of the new features. Initially, some of the apps I had been using on the Note 10+ didn't work as well on the S22 Ultra. However, in just one week many corrections have been made. One correction that still needs to be made is the volume level while using the Auto app. The volume level while using the Auto app on the S22 Ultra is not as clear as it was when using the Note 10+; the S22 Ultra volume level needs to be increased a notch or two. Even though there's still a need to clean up a few bugs in the S22 Ultra, I am still pleased with my decision to upgrade to it.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Never disappoints
on July 28, 2022
Posted by: HOSS
from FL
Expertise:Expert
I've had my S22 ultra since it's release and couldn't be more sincere when I say "Its the best of the best"! Everything about this phone is amazing, the technology is unreal, it surpasses its predecessors with looks, cameras, speed, video/photo quality, sound along with its ability to adapt to your needs.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall great phone, some quicks
on July 27, 2022
Posted by: Jeepgirl
from Virginia
Overall phone is great. Do have a few issues every once in a while with odd vibrating. Had to do a reset to correct the issue. Takes awesome pictures.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Infuriating Bluetooth and Call Dropping Issues
on July 26, 2022
Posted by: Tim in NC
from Raleigh, NC
Expertise:Intermediate
This will be my last Samsung phone. Each upgrade, I have more issues than the one before. Every bluetooth I connect to this is scratchy or inaudible. Calls drop all the time.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, July 29, 2022
Hi Tim,
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as it ensures we continue to innovate and improve our products. I've attached a couple links that should help with your Bluetooth connectivity and dropped calls.
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Please reach out to Samsung support for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as it ensures we continue to innovate and improve our products. I've attached a couple links that should help with your Bluetooth connectivity and dropped calls.
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Please reach out to Samsung support for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
It’s a great phone
on July 25, 2022
Posted by: Ray2022
from Los Angeles
Expertise:Intermediate
I love the phone but the only problem and hopefully it gets fix soon is the text messages from the competition can’t send pictures to iPhones I’d use both messaging apps an no luck …
Features
3
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible phone
on July 24, 2022
Posted by: Disappointedchris
from San diego
Expertise:Intermediate
I had a note 9 for years never had any problems with it I dropped it and broke the screen I thought it was about time for a new phone so I splurged and got the S22 ultra this phone is garbage have had nothing but problems with it it drops calls calls cut out on me I'll talk to text this garbage you would think they would have fixed it by now. Half of the apps don't work correctly everything is micromanaged you have to go through several more steps to do anything, I hate this phone.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 29, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should be of using concerning the dropped calls you've experienced and connectivity. Please reach out to Samsung Support, also below, about talk to text and for any further assistance. Thank you for being a valued customer. -Bethany
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should be of using concerning the dropped calls you've experienced and connectivity. Please reach out to Samsung Support, also below, about talk to text and for any further assistance. Thank you for being a valued customer. -Bethany
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Not as good as my S7
on July 24, 2022
Posted by: Girlie
from Brooklyn
Expertise:Intermediate
Bad choice for me- way to hard to handle- too big and doesn’t fit in my jeans pocket.
Battery runs out too fast.
Voicemail requests deletions too often.
Promotional for smart watch is too hard to read/too small.
Would not buy or upgrade to this model again. Very disappointed!
Battery runs out too fast.
Voicemail requests deletions too often.
Promotional for smart watch is too hard to read/too small.
Would not buy or upgrade to this model again. Very disappointed!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 1, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra.
All critiques are appreciated as it ensures we remain innovative and improve our designs and functionality. I've attached some links that should be of use regarding the battery life of your device. Please reach out to Samsung Support also below concerning your voicemail. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra.
All critiques are appreciated as it ensures we remain innovative and improve our designs and functionality. I've attached some links that should be of use regarding the battery life of your device. Please reach out to Samsung Support also below concerning your voicemail. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US