Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
3
No adapter or headphones
on August 15, 2022
Posted by: vasa
from Houston
Expertise:Intermediate
It's ridiculous why it doesn't come with adapter for charging and there is no headphones too. You have to buy them separately but the phone costs almost the price of laptop or more.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 18, 2022
Hi Vasa,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Nice phone, easy transfer
on August 14, 2022
Posted by: Asheville r and j
from Asheville, NC
Nice phone and easy data transfer. Biggest disappoints are I feel like I stepped back a bit for lack of personalisation. . NO option for photos on text wallpaper, missing all my old sms notification sounds...ALL OF THEM. boring clock options. Oh well. They got ya
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
a few months in use
on August 13, 2022
Posted by: Dima
Expertise:Intermediate
+vs-
- start with 128gb (even note10 have 256gb for start)
- weight (become more and more heavier )
- poor dex mode (slow. uncomfortable. demand extra subscription for programs (if you already have one on the phone, it doesn't work on dex))
+/- camera improvement ( not so good as can be )
- no screen protector in complect (compares to s21ultra)
- cameras have less protection (vs s21ultra)
+ less heat ( vs s21ultra ) especially when you use camera
+ stylus (better vs last gen) and still have slot inside the phone.
other almost the same as s21ultra.
- start with 128gb (even note10 have 256gb for start)
- weight (become more and more heavier )
- poor dex mode (slow. uncomfortable. demand extra subscription for programs (if you already have one on the phone, it doesn't work on dex))
+/- camera improvement ( not so good as can be )
- no screen protector in complect (compares to s21ultra)
- cameras have less protection (vs s21ultra)
+ less heat ( vs s21ultra ) especially when you use camera
+ stylus (better vs last gen) and still have slot inside the phone.
other almost the same as s21ultra.
I would recommend this to a friend!
Features
3
Performance
4
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 18, 2022
Hi Dima,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We’re pleased you are enjoying the S Pen! At your convenience, look at the below videos on Samsung’s YouTube channel. They show lots of the neat features available on the Galaxy S22 Ultra. If you need any assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Galaxy S22 Ultra: Official Introduction Film
https://www.youtube.com/watch?v=2Jdpwb_0F5w
Galaxy S22 Ultra: How to use Nightography:
https://www.youtube.com/watch?v=-9_2bTnsex0
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution:
https://www.youtube.com/watch?v=J8DQCFfmngs
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We’re pleased you are enjoying the S Pen! At your convenience, look at the below videos on Samsung’s YouTube channel. They show lots of the neat features available on the Galaxy S22 Ultra. If you need any assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Galaxy S22 Ultra: Official Introduction Film
https://www.youtube.com/watch?v=2Jdpwb_0F5w
Galaxy S22 Ultra: How to use Nightography:
https://www.youtube.com/watch?v=-9_2bTnsex0
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution:
https://www.youtube.com/watch?v=J8DQCFfmngs
Written by a customer while visiting Samsung US
Customer Rating
2
Not a work phone.
on August 13, 2022
Posted by: Sergio
from Texas
Expertise:Intermediate
This phone is not but until you want to use certain apps that are required for work such as outlook. I can not run outlook for more than 5 seconds before the app crashes. I've Uninstalled and cleared data multiple times and it still can run that simple app.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 15, 2022
Hi Sergio,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to remain innovate and improve on the design and functionality of our products. I’ve attached a link that should be of help concerning your apps crashing. If you need any further assistance, please reach out to Samsung Support also below. Thank you for being a valued customer. –Bethany
App is crashing or not working on Samsung phone or tablet
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to remain innovate and improve on the design and functionality of our products. I’ve attached a link that should be of help concerning your apps crashing. If you need any further assistance, please reach out to Samsung Support also below. Thank you for being a valued customer. –Bethany
App is crashing or not working on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 11, 2022
Posted by: Samsung Fan
from KCMO
[This review was collected as part of a promotion.] I have had my phone for several months and I love it! Battery lasts all day, it is super fast when looking for things and very user friendly!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Wha a huge disappointmen in every aspect
on August 10, 2022
Posted by: Lesuth
from Maryland
Expertise:Expert
It has never been so hard to take a shot the auto focus is a mess, worse face recognition ever, for heavy gamers this cellphone overheat way too much and the display sensitivity is below average, even with great connectivity to any internet most of the heavy games like call of duty will lag from time to time making it really annoying I can keep going with my review way more but this is enough for never ever try a Samsung cellphone again is not worth half of the price
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 12, 2022
Hi Lesuth,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. With your screen being slow to respond, you can increase the touch sensitivity by going into Settings>tap Display > Touch sensitivity to enable. I’ve attached a link that should be of use concerning keeping your device at its normal temperature. Please feel free to contact Samsung Support for any further assistance. Thank you for being a valuable customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. With your screen being slow to respond, you can increase the touch sensitivity by going into Settings>tap Display > Touch sensitivity to enable. I’ve attached a link that should be of use concerning keeping your device at its normal temperature. Please feel free to contact Samsung Support for any further assistance. Thank you for being a valuable customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Battery life
on August 8, 2022
Posted by: Gokhan Colak
from Columbus Ohio
Expertise:Expert
I bought this almost a month ago and i am VERY disappointed with the battery life since it is not even taking a full day to drain it. I have upgraded from S20 Ultra and I regret my decision since that phone sometimes was taking me 2 days to drain battery eith normal use. I dont play games or use social media. They really need significant update for the battery life. I always have been a Samsung user and would like to stay as is if necessary updates are pushed.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 12, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung we value all feedback as it ensures we remain innovative with the designs and functionality of our products. I've attached a few articles that will assist with the battery of your device. If you need any further assistance, please reach out to Samsung Support also below. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung we value all feedback as it ensures we remain innovative with the designs and functionality of our products. I've attached a few articles that will assist with the battery of your device. If you need any further assistance, please reach out to Samsung Support also below. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Great Features! Amazing Phone but poor battery
on August 8, 2022
Posted by: Bellarosecarter
from Belmont NC
Expertise:Beginner
I just switched from the IPhone 12 Pro Max to the Samsung Galaxy S22+ Ultra. It's a great phone! I actually like it better than old IPhone. My only complaint is that the battery life drains very quickly. Other than that it's an amazing phone with a lot of features. I especially love the SPen.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US