Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Fantastic camera and great features!
on August 20, 2022
Posted by: Nastia
from Wylie, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] I've been obsessed with the camera of this phone, been able to take some amazing photos and videos! The zoom is incredible (included a photo to show a 1X photo and then one zoomed in to the building). The features are amazing too, the stylus is super useful for me and I love the display.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 19, 2022
Posted by: Awhite
from Ga
I've had this phone for several months. It is wonderful. The features works well. So many features. I loved my note 9. This is a whole nother level and more. Beautiful pictures. I have the s22ultra 1tb. I also bought the z fold 2. I like this better.. I could get use to the fold.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Good phone very poor support
on August 19, 2022
Posted by: Hah3day
from Bloomington, mn
Expertise:Intermediate
Can not find a way to turn off: google on hone page, after a night could not make or recieve calls bixby
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 23, 2022
Hello. Thank you for your review of the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we strive to innovate and improve on the design and functionality of our products. There’s another way to switch off your device besides the side buttons. If you swipe down from the top of the screen and then swipe down a second time and press the ‘power’ icon in the top right corner next to the search icon.
You can also go into Settings> Advanced features>Side Key
From there you are able to change the side key from Wake Bixby to Power off menu. Right below that is also a guide on How to power off your phone.
I've attached a link that offers troubleshooting steps you can take if your device is unable to make or receive calls. If you need any further assistance, please reach out to Samsung Support.
Thank you for being a valued customer. -Bethany
Galaxy phone is unable to make or receive calls (samsung.com)
smsng.us/Samsung-Support
You can also go into Settings> Advanced features>Side Key
From there you are able to change the side key from Wake Bixby to Power off menu. Right below that is also a guide on How to power off your phone.
I've attached a link that offers troubleshooting steps you can take if your device is unable to make or receive calls. If you need any further assistance, please reach out to Samsung Support.
Thank you for being a valued customer. -Bethany
Galaxy phone is unable to make or receive calls (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome phone, color not as described.
on August 18, 2022
Posted by: GiantLimes
from NE Oklahoma
Expertise:Intermediate
I've been using this device daily for a few months now. It works great, have yet to experience any lags. Initially had an issue with a few apps, but that was the apps not supporting Android 12.
Tho I am knocking a point on design. I ordered the online exclusive color red. The color I got seems to be tomato. Yes, that is a shade of red. but it looks closer to a mixture of pink and orange. Not sure if this was just a factory defect or intended. But it does not look anything similar to the color shown in the pictures.
Now I'm not dissatisfied with the color. If it is a factory defect. Then I am glad to have a unique colored Samsung Phone. But I am skeptical that is the case, as you would think that the S-Pen would be a different color that the phone which it is not.
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Worked great until a few weeks ago
on August 18, 2022
Posted by: KitKat23
from Ormond Beach, Florida
Expertise:Intermediate
I pre-ordered the S22 Ultra the day it launched. I've had Samsung phones since I was a kid (my first Samsung was the N-spire) I had a Note10+ that I loved and was so excited to get my hands on the S22 Ultra. I LOVED it. It was such an upgrade from the Note10+. Until the last week of July. I was asleep at 6:30am and my phone started making a noise I had NEVER heard on any Samsung device EVER. I picked it up, and it was alarming that there was moisture/foreign debris in the charging port. I found that extremely weird because I plugged it in to charge at 10pm the night before and it was fine until 6:30am. I followed the recommended tips to fix it and plugged it back in and it was fine. It happened again later that day. I again followed the tips and it worked for a week with no issues. That problem is still ongoing. I have tried EVERYTHING, industrial air dusters, small little cleaner brushes, a hair dryer on low for 15 minutes and nothing has worked. I cannot cable charge my phone. Thankfully I had a wireless charger from years ago that works with the phone, only, I have to take my Samsung case off EVERY time I want to charge my phone. The positioning on the wireless charger is SUPER picky. If it moves even a hair it will stop charging. This has been the most frustrating experience.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 23, 2022
Hello. Thank you for taking time to review the Samsung Galaxy S22 Ultra. All feedback is valuable as we continue to innovate and improve on the design and functionality of our products. It sounds as if your device is still under warranty so I’ve attached a link to the warranty department below. Please reach out to them concerning your charging port. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone, Cameras are outstanding
on August 17, 2022
Posted by: BA Sharps
from Dallas, TX
Expertise:Intermediate
Phone arrived on time, well packaged, everything transferred from my old phone to the new phone flawlessly. Really like the faster Processor. Wish it ha a place for a Micro-SD card like my 'Note20 Ultra 5G' had in it. Overall, happy with the upgrade.The S22 Ultra is the same size as my 'Note 20 Ultra 5G' phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Great but easily compromised
on August 16, 2022
Posted by: S22hater
from Doesn't matter they can mock location lol
Expertise:Intermediate
I thought it was the best phone when I got it until someone started hacking it and I realized the pen has features for air control where someone can mock your location and even while in safe mode they can control it in the background accepting any terms they want without your acknowledge
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 18, 2022
Hello. Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. Please reach out to Samsung Support, attached below, for assistance with air control. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy s22 ultra
on August 16, 2022
Posted by: James
from Mississippi
Expertise:Expert
I have the new s22 ultra and love it. Had many other galaxy. I went to a iPhone 13 pro kept it 8 months and went back to galaxy. It is fast and as of now no peoble.s
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US