Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
My best Galaxy so far
on August 24, 2022
Posted by: GalaxyGeek64
Expertise:Expert
I got this phone as an upgrade trading in the Fold 4 I had for under a year. (pass on the fold as a bad and expensive device). I don't use the pen very often, but when I want to, I have it! The phone is big, as was the Note series. The on screen finger print reader has finally been refined and works most of the time when the face ID misses for whatever reason. Camera is great albeit sometimes slow on a macro focus shot. I really like the less curved top and bottom edges of the Ultra as opposed to other brands high end phones. Get Samsung's upgraded warranty coverage and a good case elsewhere and enjoy this phone!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
S22 Ultra
on August 23, 2022
Posted by: Dave
from Cincinnati, OH
Expertise:Intermediate
I've had my S22 Ultra since about Feb this year. The one and only thing I dislike is the screen cracked from a short fall. For such an expensive phone I would expect a more robust screen.
Features
5
Performance
5
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 26, 2022
Hi Dave,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we continue to bring our consumers the best in product design and functionality. We’re thrilled you’re enjoying it! I’ve attached a link to Samsung Repair Services. Often time they’re able to accommodate in home and walk-in services for your convenience. Also a link to a screen protector and cases for you to choose from to help protect your device. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we continue to bring our consumers the best in product design and functionality. We’re thrilled you’re enjoying it! I’ve attached a link to Samsung Repair Services. Often time they’re able to accommodate in home and walk-in services for your convenience. Also a link to a screen protector and cases for you to choose from to help protect your device. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Samsung | uBreakiFix
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on August 23, 2022
Posted by: Du77ch
from Haymarket. VA
Expertise:Expert
[This review was collected as part of a promotion.] So happy with this purchase, would recommend to anyone looking for a new phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very disappointed
on August 23, 2022
Posted by: Douglas M
from Anaheim Hills, California
Expertise:Intermediate
Last year when I bought the S21 ultra I was surprised on how many quirks and bugs that the phone had. Then this year Samsung said they got all the little crooks out for the S 22 ultra they were just blowing smoke. The phone is very disappointing and Samsung raves about the camera which is actually think my Galaxy 9 plus had a more user-friendly camera than this phone has. I have no extra applications on this phone and still continuously locks up and Bixby is worthless.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 25, 2022
Hi Douglas,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we continue to bring our consumers the best in product design and functionality. I’ve attached an article that should be useful with the glitches you’ve experienced. Also below are some videos from Samsung’s YouTube channel showcasing the neat new camera features and vision booster. Please feel free to reach out to Samsung Support for assistance with Bixby or anything else. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Samsung phone freezes and crashes
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we continue to bring our consumers the best in product design and functionality. I’ve attached an article that should be useful with the glitches you’ve experienced. Also below are some videos from Samsung’s YouTube channel showcasing the neat new camera features and vision booster. Please feel free to reach out to Samsung Support for assistance with Bixby or anything else. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Samsung phone freezes and crashes
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Written by a customer while visiting Samsung US
Customer Rating
1
My S22 Ultra is having a lot of problems
on August 22, 2022
Posted by: Dnegami
from Fort Worth-TX
Expertise:Expert
My S22 ultra is having a lot of problems: don't have button for video calling which I am waiting due my son from Army's training call home. SO UPSET AND DISAPPOINTED. Why??? Even my trade in S9 Galaxy have video call button. Also, a lot of functions lost. My husband phone have the video call function. I need an answer about this ASAP
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 25, 2022
Hello. We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. You can use the video calling feature via Google Duo. It’s an app that allows for video chat and it comes preinstalled on most Galaxy devices. If you haven’t seen it on your device, make sure to check the Google folder on the Apps screen. You could also reach out to Samsung Support, attached below for assistance with it. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
My absolute favorite phone ive ever owned
on August 22, 2022
Posted by: SnerdBurglar
from Atlanta, GA
Expertise:Intermediate
Ive had this a few months and I absolutely love this. Weight and balance are just right, battery life is amazing, the camera really did amaze me with the color accuracy and resolution. Its taken a few drops in a thin leather case and no damage at all. This hands down is the best phone ive ever owned
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Watch out creack screen edge
on August 21, 2022
Posted by: Samsung lover
from Buena park CA
Expertise:Intermediate
When i getting out of car i drop phone accidentally.it was light drop. But when i saw screen .i got surprised I figured maybe a little scratched .But
It cracked on me.even i had phone case.Edge screen did not strong
enough.It is super nice phone.
One drop no mercy. I got stuck with 3 years.so be aware
It cracked on me.even i had phone case.Edge screen did not strong
enough.It is super nice phone.
One drop no mercy. I got stuck with 3 years.so be aware
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 23, 2022
Hello. Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached a link to a screen protector for your device that would pair nicely with the case you mentioned. Also, it sounds as if your Galaxy S22 Ultra is still under warranty, so I’ve linked that below as well. Please reach out to them for assistance. Thank you for being a valued customer. –Bethany
Galaxy S22 Ultra Screen Protector Mobile Accessories - EF-US908CTEGUS | Samsung US
smsng.us/Warranty-Info
Galaxy S22 Ultra Screen Protector Mobile Accessories - EF-US908CTEGUS | Samsung US
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good
on August 20, 2022
Posted by: digital99
from San Jose, Ca 95136
Expertise:Intermediate
Why does the battery only show 85%?
I have enjoyed using the new Samsung...very nice.
I have enjoyed using the new Samsung...very nice.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US