Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Beautiful Phone but too many bugs
on August 30, 2022
Posted by: s22ultra stressed
from Arcata, ca
I just got my s22 ultra last week and liked it at first. But, when I got it home I saw that my calendar had not transferred from my old s9+. Then I could not figure out the message app or the Samsung list app. Over the weekend I lost color and now the phone is black and white. I think it is a problem with the phone.but also with the transfer at the carrier
store. I think my phone is overheating because I plug it in more than my s9+. I traded in my s9+ and want it back..... I tried to fix the color problem but the instructions were bad. I went thru the list of steps but at or near the end I could not find the required "button".
store. I think my phone is overheating because I plug it in more than my s9+. I traded in my s9+ and want it back..... I tried to fix the color problem but the instructions were bad. I went thru the list of steps but at or near the end I could not find the required "button".
No, I would not recommend this to a friend.
Performance
1
Design
5
Response from Samsung USBy Bethany, Social Commerce, August 31, 2022
Hello. We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link that will be of help with keeping your device at its normal temperature. Please reach out to Samsung Support for assistance with messaging and with your device losing color. I’ve also attached the link to Samsung’s Warranty department, as it sounds as if your device is still covered. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Great Phone Except Missing the MicroSD Card Slot??
on August 29, 2022
Posted by: RoyW
from Houston Tx
Expertise:Expert
The new Samsung Phones are powerful, as per the usual but I am terribly disappointed that they removed the Micro SD card slot. There are many places where streaming is NOT an option. Specifically overseas, on airplanes, and in the mountains of the good old USA. That is why I have my full music collection (187GB) plus 8-10 movies (21GB) on my phone at all times! I rotate them when I have wi-fi available, but regardless they are handy.
Suddenly I need the 6.8 inch Ultra to get 512GB of storage??? I am a guy on the go, and a big heavy phone is not what I need, but that is what I have. I had to add an OTG, usb C cable and then using the 512GB micro sd card (out of my last Samsung S10e) and a USB card reading stick, I am "somewhat" back in business. Thanks for the hi-tech solution Samsung?? I can recommend, but with with reservations.
Suddenly I need the 6.8 inch Ultra to get 512GB of storage??? I am a guy on the go, and a big heavy phone is not what I need, but that is what I have. I had to add an OTG, usb C cable and then using the 512GB micro sd card (out of my last Samsung S10e) and a USB card reading stick, I am "somewhat" back in business. Thanks for the hi-tech solution Samsung?? I can recommend, but with with reservations.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 30, 2022
Hi RoyW,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Wait for next model
on August 28, 2022
Posted by: Um gino
from Ha
Expertise:Expert
Phone is glitchy. Loads like a s9. The 5g is never 5g. You would do better using a windows 95 computer than this device
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 29, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link that should be help with the glitches you’ve experienced. If you need further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link that should be help with the glitches you’ve experienced. If you need further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Samsung phone freezes and crashes
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Better and worse than S10+
on August 26, 2022
Posted by: ArtI
from GA
Expertise:Intermediate
I recently swapped S10+ with S22 Ultra 512 (Verizon) . S22 looks and feels good: better camera and screen. Cellphone signal and internet reception were better with S10. If your main reason to have a phone is communication - think twice.
I would recommend this to a friend!
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 29, 2022
Hi ArtI, We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we strive to innovate and improve on the design and functionality of our products. We’re thrilled you are enjoying its camera and screen! I’ve attached some links below that should help with your connection. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Samsung phone has slow mobile data speed
How to keep your Galaxy phone from slowing down (samsung.com)
smsng.us/Samsung-Support
Samsung phone has slow mobile data speed
How to keep your Galaxy phone from slowing down (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Kinda slow for a flagship device
on August 25, 2022
Posted by: Jhonimal101010teten
Expertise:Intermediate
Just bought it like weeks ago. Ive had s21 before this and iphones. The phone is fast one the first few minutes. I play games and after 5 minutes it starts to heat up even without the case. It gets slow and sometimes laggy because of heating issues. I only use it for calls and some photography now. I enjoy using the pen for gimmicks LOL. The s21 was more stable IMO.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 29, 2022
Hello. Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached a couple articles below that should help with your device remaining at its normal temperature and keep it from slowing down. Also the link to Samsung Support. Please feel free to reach out to them for any further assistance. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
How to keep your Galaxy phone from slowing down (samsung.com)
smsng.us/Samsung-Support
Keep your Galaxy device at its normal operating temperature (samsung.com)
How to keep your Galaxy phone from slowing down (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Good phone but HORRIBLE BATTERY LIFE
on August 25, 2022
Posted by: josephthedreamer
from California
Expertise:Intermediate
I really wanted to love this phone and keep it, but just couldn't stand the poor battery life. Lasted only half a day and took too long to charge even with a 30W fast charger. Hardly could I survive a whole day of normal usage with this phone. Its obviously a downgrade from the S21 Ultra
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, August 26, 2022
Hi Josephthedreamer,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Love, Love, Love the S22 Ultra
on August 25, 2022
Posted by: Pearl J
from Portsmouth, VA
Expertise:Intermediate
The Samsung S22 Ultra is a great phone. The pictures are amazing, the battery life is very good for me as I am not a gamer on my phone. The pen itself is a tremendous upgrade from what was on the Note 20 Ultra and if you are a die hard Note user like myself. This phone will not let you down. Do I miss the extra storage and headphones? Yes, but I have fallen in love with my Buds Live and I utilize the extra google storage and Microsoft 1TB storage. So, I'm not really missing out. The power and performance, Samsung did an amazing job with putting this phone up to replace the Note. The Note always had the TOP items on their phones and good to see Samsung trying to adhere to the same with the S22 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No SD slot
on August 25, 2022
Posted by: swink2573
Expertise:Expert
I purchased the 22 ultra 128 memory and was told after my purchase that Samsung no longer has a SD slot. Why are the phones getting so expensive with less useful features? If you want to make better phones how about asking regular people. You know the ones that don't trust the cloud. The world isn't secure no matter how you guys try. SD cards are the best way to secure our info. And you know it. I've had a Samsung phones for over 15 years. You're making me rethink buying these ever again. Get your priorities back on the working class and not just on the elites.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 26, 2022
Hello. Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to bring our consumers the best in product design and functionality. If you need any assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Written by a customer while visiting Samsung US