Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Glitchy phone
on September 18, 2022
Posted by: Fahad
from Seattle, Washington
Expertise:Expert
After 5 days of buying this phone I did the software update and it suddenly turned off and I tried multiple times to turn on but doesn't work, returning this product. Glad i did not formated my old phone s20 and not sended for tradeIn. It also have issues with other apps did not able to install. It just camera is very good. Very disappointed that Samsung have that glictchy phone and paying for a grand.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 19, 2022
Hi Fahad,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we remain innovative with the design and functionality of our products. It sounds as if your device is still under warranty, so I’ve attached the link below. Please reach out to them for support. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we remain innovative with the design and functionality of our products. It sounds as if your device is still under warranty, so I’ve attached the link below. Please reach out to them for support. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Back is REALLY slippery
on September 17, 2022
Posted by: Deez
Expertise:Intermediate
I've had this phone since the day out came out. If you're not a phone case person like me you'll have to suffer from how slippery the back of this phone is. My solution was to put a screen protector on the back. This is really the only complaint I have about the phone.
I would recommend this to a friend!
Features
4
Performance
4
Design
1
Value
4
Response from Samsung USBy Bethany, Social Commerce, September 19, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. If you need any assistance, please reach out to Samsung Support, attached below. Thank you for being a valued customer. - Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. If you need any assistance, please reach out to Samsung Support, attached below. Thank you for being a valued customer. - Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Great features, no SD
on September 16, 2022
Posted by: Toven
from Newark, Ohio
Expertise:Expert
I bought this a few months ago and I mostly love it.
As someone who creates social media content, I absolutely cannot stand that it doesn't have a micro SD card slot and I have to either pay for cloud storage or spend a ton of time dumping all of the files onto a PC or backup hard drive.
As someone who creates social media content, I absolutely cannot stand that it doesn't have a micro SD card slot and I have to either pay for cloud storage or spend a ton of time dumping all of the files onto a PC or backup hard drive.
Samsung, please add micro sd slots back to your phones, this is horrible for those of us that use our phones to create content.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible camera
on September 14, 2022
Posted by: Doodle
from Washington
Blurry photos, no sports mode. I use my camera more than any other feature on my phone. pictures are often of sports/children and car races. My S9 took much better pics. Samsung dropped the ball on this one.
I'm extremely dissatisfied with this phone.
I'm extremely dissatisfied with this phone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, September 15, 2022
Hi Doodle,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link from Samsung’s YouTube channel that highlights some of the camera features on your device. Also an article that gives you tips on how to get the best shot! If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Camera settings for Samsung Galaxy phones
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link from Samsung’s YouTube channel that highlights some of the camera features on your device. Also an article that gives you tips on how to get the best shot! If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Camera settings for Samsung Galaxy phones
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Written by a customer while visiting Samsung US
Customer Rating
1
Screen glass is too weak only last a week.
on September 12, 2022
Posted by: Norvis29
from Michigan
Expertise:Expert
Screen glass is too weak only last a week. 400 repair.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 14, 2022
Hi Norvis,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. It sounds as if your device should still be under warranty, so I’ve attached the link to the warranty department below. Please reach out to them for assistance with your screen repair. I’ve also attached the link to a screen protector and cases for your device that you can choose from. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
Accessories, Chargers & Cases | Galaxy S22 & S22+ | Samsung US
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. It sounds as if your device should still be under warranty, so I’ve attached the link to the warranty department below. Please reach out to them for assistance with your screen repair. I’ve also attached the link to a screen protector and cases for your device that you can choose from. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
Accessories, Chargers & Cases | Galaxy S22 & S22+ | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Really good phone!
on September 12, 2022
Posted by: Hannahrose
from Hillsboro, OR
Expertise:Intermediate
I mean, first off, I had an A52 5g.. While that phone is "OK" it wasn't great.. I had many issues, phone calls especially (speaker phone wouldn't work sometimes, people couldn't understand me when using it, then sometimes I would have audio quality problems as well and this phone was only a year old.) So I FINALLY was able to afford a much higher quality phone and I am incredibly impressed. It does suck that it doesn't have expandable storage & it does not come with an adapter plug but even with those things missing - its generally a much better phone for me personally then what I've had many times before. It was worth every penny! ONLY other thing I'd say that is a bit frustrating is finding the right screen protector.. which with a curved screen (this is my first smartphone in this style) seems to be pretty difficult. But if you've had lower end phones most or all of your life, this phone is a huge step.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Very solid phone and upgrade from the Note
on September 12, 2022
Posted by: Supreme
from New York
Expertise:Intermediate
I had this phone for a few months and I'm pretty satisfied overall. I would prefer that the facial recognition for device unlock to perform a bit better, as I cannot be recognized some of the time. My Iphone I have for work, has a way better working facial recognition for unlocking, even in low light. Compared to my previous Note 10+, the battery on the S22 Ultra isn't bad, though sometimes I observed that the battery drained quicker than others, even after app/processing optimization. I overall enjoy the features, performance and design of the phone.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Best camera experience, but everything else...
on September 10, 2022
Posted by: Pr1Nc3
from Texas
Expertise:Intermediate
Pros
1. Pictures and videos are amazing! My pictures look like a pro!
2. Like the design! Thin, rounded edges look incredible. The screen is the best! Uses the same charger as my Laptop.
3. Love the pen, but don't use it much.
1. Pictures and videos are amazing! My pictures look like a pro!
2. Like the design! Thin, rounded edges look incredible. The screen is the best! Uses the same charger as my Laptop.
3. Love the pen, but don't use it much.
Cons
1. I was expecting the battery life to be longer. I wake up with the phone changed and I have less than half the charge by 11 a.m. (I start my day about 5 or 6 a.m.)
2. Navigation and calling - bugs if you want to be on the phone and use google maps. (I have called support about 5 times and they still can't fix this issue.)
3. Wished the magnet in the back was stronger. I have to use a case with a stronger magnet.
1. I was expecting the battery life to be longer. I wake up with the phone changed and I have less than half the charge by 11 a.m. (I start my day about 5 or 6 a.m.)
2. Navigation and calling - bugs if you want to be on the phone and use google maps. (I have called support about 5 times and they still can't fix this issue.)
3. Wished the magnet in the back was stronger. I have to use a case with a stronger magnet.
I would recommend this to a friend!
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, September 13, 2022
Hi Pr1Nc3,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We’re thrilled you’re loving the camera and the sleek design! I’ve attached some links below that will help with the battery life of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We’re thrilled you’re loving the camera and the sleek design! I’ve attached some links below that will help with the battery life of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US