Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Very Disappointed
on September 29, 2022
Posted by: Ceeedubs
Expertise:Intermediate
I have been a loyal Samsung owner for many years. I've always been so happy with my phone. My family always tries to convince me to swith to an Iphone and I've never considered it. I purchased the Galaxy S22 Ultra when it first came out and I have had nothing but problems with it. The screen freezes, the biometrics often fail to work, and it constantly says my passcode is wrong and won't let me log into my phone. The newest issue I have is that my text messages are not coming through. When I realized that I haven't recieved any texts for a while, I restart my phone and then all the texts I've missed start coming through. This is making me seriously consider abandoning Samsung. I am extremely frustrated with this phone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 30, 2022
Hi Ceeedubs,
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as it ensures we remain innovative and improve on our product designs and functionality. I've attached some links that will be of use concerning your device freezing, not receiving texts and the biometrics. If you need any further assistance, please reach out to our warranty department or Samsung Support, both attached below. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Samsung phone is not recognizing fingerprints
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as it ensures we remain innovative and improve on our product designs and functionality. I've attached some links that will be of use concerning your device freezing, not receiving texts and the biometrics. If you need any further assistance, please reach out to our warranty department or Samsung Support, both attached below. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Samsung phone is not recognizing fingerprints
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever
on September 29, 2022
Posted by: Ale96
from NC
Expertise:Expert
Worst phone ever!
It's been 4-6 months with my 2 phones and mine stopped working 4 months in and had to get a replacement. Same phone just "" new. Trash phone still won't work and now just tonight my husband's phone went to reset and never turned back on so now he needs a phone. Both were bought same time. So now what 4 phones?? DO NOT RECOMMEND WASTING YOUR MONEY OR TIME!!
It's been 4-6 months with my 2 phones and mine stopped working 4 months in and had to get a replacement. Same phone just "" new. Trash phone still won't work and now just tonight my husband's phone went to reset and never turned back on so now he needs a phone. Both were bought same time. So now what 4 phones?? DO NOT RECOMMEND WASTING YOUR MONEY OR TIME!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 30, 2022
Hi Ale96,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we always strive to improve on the designs and functionality of our devices. Please reach out to Samsung Support, attached below for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we always strive to improve on the designs and functionality of our devices. Please reach out to Samsung Support, attached below for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Problems
on September 27, 2022
Posted by: Walle
from Orange Park fl
Not sure if it is the phone or service but my other phone did not have this problem. I have had to turn off the phone and turn it back on so I can get my text messages and have the internet to work again.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 29, 2022
Hi Walle,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on our product designs and functionality. I've attached some links that will help concerning you not receiving your text messages. Also, it sounds as if your device is still under warranty so I've linked Samsung's Warranty department as well. Please reach out to them, and or Samsung Support for further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on our product designs and functionality. I've attached some links that will help concerning you not receiving your text messages. Also, it sounds as if your device is still under warranty so I've linked Samsung's Warranty department as well. Please reach out to them, and or Samsung Support for further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
will not play WMA music files
on September 25, 2022
Posted by: JWWW
Expertise:Intermediate
For the cost of this up to date device I was disappointed to learn it would not play my WMA music files. Would not call this an up grade.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 27, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone!
on September 24, 2022
Posted by: DON M
I was hesitant to buy the galaxy s22 ultra because of the reviews. Now I'm glad I did purchase this phone. The battery last a good while and the new features are awesome. Best phone ever!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Water detection errors all the time
on September 23, 2022
Posted by: Vicki
from Fort Wayne
Expertise:Intermediate
Nice phone 3 phones with water detection errors. Had to buy a new plug. Didn't work, still got the errors. Will charge with wireless charger. That is not always possible.
No, I would not recommend this to a friend.
Features
4
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 27, 2022
Hi Vicki,
We appreciate your review of the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. It sounds as if your device is still under warranty so I've attached Samsung's Warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
We appreciate your review of the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. It sounds as if your device is still under warranty so I've attached Samsung's Warranty department below. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
1
Lacking
on September 23, 2022
Posted by: Bamos
from Ny
Expertise:Expert
Downgrade from their other models
And more expensive
No SD card
Can not charge and use wired headphones
And more expensive
No SD card
Can not charge and use wired headphones
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 26, 2022
Hi Bamos,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, all feedback is valuable as we continue to innovate and improve on the design and functionality of our products. Concerning the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You could also purchase Type-C Headphones. I’ve attached links below for them. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
https://www.samsung.com/us/mobile/mobile-accessories/phones/samsung-type-c-headphones-black-eo-ic100bbegus/ smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, all feedback is valuable as we continue to innovate and improve on the design and functionality of our products. Concerning the headphone jack, you are able to purchase a USB-C Headphone Jack adapter which lets you connect devices that use a standard 3.5 mm audio plug to your USB-C devices. You could also purchase Type-C Headphones. I’ve attached links below for them. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
https://www.samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
https://www.samsung.com/us/mobile/mobile-accessories/phones/samsung-type-c-headphones-black-eo-ic100bbegus/ smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Nice Phone
on September 19, 2022
Posted by: Rick
from Marion AR
Expertise:Intermediate
I got mine about 6 weeks ago and it was amazing. Love the feel and the functions. The only problem is the battery life sucks. With a full charge, the battery only lasts about 10 to 12 hours. Hands down the 21 Ultra was the best.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US