Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
This is the best phone on the market hands down.
on October 12, 2022
Posted by: Pufflower
from Irvine 92618
Expertise:Expert
[This review was collected as part of a promotion.] More features and better support along with good customer care, it goes a long way. Samsung forever!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Another homerun for samsung
on October 12, 2022
Posted by: Kbiron
Homerun. Touchdown. Samsung always delivers once again. The performance and quality of the s22 ultra is amazing.
Written by a customer while visiting Samsung US
Customer Rating
5
Gear phone
on October 12, 2022
Posted by: SSGDEAL
from Iowa
Expertise:Intermediate
[This review was collected as part of a promotion.] I've had my phone for 3 months, The phone has had some battery issues but through updates it seems to have been solved. It does have Bluetooth connectivity issues like disconnecting from car radio and even my watch. Overall though the phone has been amazing to work with.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not the best Samsung
on October 12, 2022
Posted by: Scamp80219
I have had almost a year and cannot recommend it. Issues with sending a simple text message (won't send and sometimes have to reboot multiple time a day). I like Samsung phones, just not this one
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 13, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning your text messages. Also, it sounds as if your device is still under warranty, so I’ve attached the link to Samsung’s Warranty department as well. Please reach out to them and or Samsung Support for assistance as needed. Thank you for being a valued customer. –Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
smsng.us/Warranty-Info
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning your text messages. Also, it sounds as if your device is still under warranty, so I’ve attached the link to Samsung’s Warranty department as well. Please reach out to them and or Samsung Support for assistance as needed. Thank you for being a valued customer. –Bethany
Messages on Samsung phone are slow, do not send, or cannot be received
smsng.us/Samsung-Support
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Great Overall big Phone
on October 12, 2022
Posted by: Jeffstert
from North Carolina
Expertise:Expert
[This review was collected as part of a promotion.] I have loved the note series from the beginning and was excited to see how it would be now that it is combined into the main S line. It has not disappointed me so far! I absolutely love the photo quality, especially portrait mode!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Powerful phone with poor battery optimization
on October 12, 2022
Posted by: Nate
from Gloucester, NJ
Expertise:Expert
[This review was collected as part of a promotion.] As the title states, the phone is very capable of doing everything as advertised. The problem is the battery life and the device's ability to optimize my usage. I have had to factory reset my phone twice due to poor optimization. For example, the first factory reset was due to the 'nearby service' being on in the background 24/7 causing extreme heating and rapid battery drainage. At the moment my phone is currently using 100% of its CPU since updating to the latest version of the one UI Beta. Other than the optimization of the phone everything else is fine.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, October 17, 2022
Hi Nate,
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate your assessment as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should be of use concerning your battery and keeping your device at a normal temperature. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate your assessment as we strive to innovate and improve on the design and functionality of our products. I've attached a couple links that should be of use concerning your battery and keeping your device at a normal temperature. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on October 12, 2022
Posted by: Anonymous
from Arizona, A/Z
Expertise:Expert
[This review was collected as part of a promotion.] I bought this four months ago and I'm so glad I did and it will be my choice again in the future.
I would recommend this to a friend!
Features
5
Performance
3
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, but it needs some improvement
on October 12, 2022
Posted by: ArturoD
from Miami, FL
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone on pre-sale on February 2022. I was happy since it looks like my Note 20 Ultra (minus .01 inch). I would have loved the S22 Ultra to be 7 inches, not 6.8. I watch a lot of movies and videos on my phone; therefore, I enjoy when the screen definition and the size of the phone are improved. The area where I believe this phone needs the most improvement in order to be more competitive is "battery life" and "performance" of which I heard good news, since they are being greatly improved in the S23 Ultra (which I am going to purchase if this is true) with the 8 Gen 2. Otherwise, after many years with Samsung (since the S8 Plus crossing to the newest Samsung release) I will be crossing over to the 14 PRO Max. I wish I do not have to. I want to stay with Samsung.
By the way, good thing the camera is now going to be 200MP. I am excited to try it.
By the way, good thing the camera is now going to be 200MP. I am excited to try it.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US