Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
It's major improvement on the samsung galaxy s6
on October 18, 2022
Posted by: Michael
from Maine
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought the phone because I saw the commercials for the new samsung galaxy s22 ultra and thought it was worth it compared to the samsung galaxy s6 that I had its a major improvement over the other phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Get the S21 Ultra instead
on October 18, 2022
Posted by: Matt
from Atlanta, Ga
Expertise:Expert
Ive had my S22 Ultra for about a month and I hate it. I wish I could go back to my S21 Ultra. Ive even considered jumping ship to iPhone. Ive got the same issues all the other 1 stars have had. Battery, overall performance, poor data transfer from my old device to my new one. The OS seems more clunky, sound performance is poor, bluetooth connectivity drops in and out, etc. I upgraded through my carrier and when I finally inquired about sending it back Id missed the cut off by 3 days.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 20, 2022
Hi Matt,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help with the battery and connectivity. Also, it sounds as if your device is still under warranty, so that's linked below as well. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Bluetooth device won't stay connected to Galaxy phone or tablet (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help with the battery and connectivity. Also, it sounds as if your device is still under warranty, so that's linked below as well. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Bluetooth device won't stay connected to Galaxy phone or tablet (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone!!
on October 18, 2022
Posted by: mondorondo
from BROWNSVILLE, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] I upgraded from a Samsung Galaxy S10+ and find this phone to be far superior in every way. The screen is vibrant and big. The performance on this phone is quick and fluid. The cameras are insane and look really good even when zooming in! I've been using this phone for the last 3 or so weeks and can't find anything bad about it. The S pen is a plus! The customization on this phone is great too! I like that it has a 6 on the wifi icon if you are connected to a WiFi 6 router. That is something I havn't noticed on other phones/devices. Overall, this is a great high-end modern smart phone that has everything you need and then some. I would recommend this phone to anyone looking for a versatile powerful device.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S22 Ultra
on October 18, 2022
Posted by: Gee eM
from Park City, UT
Expertise:Expert
[This review was collected as part of a promotion.] I got this phone 7 months ago and absolutely live it. Screen is great for watching videos. Picture quality of camera matches professional cameras. Love the 100x zoom. And excellent device. Very reliable and very well built.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Loving this phone
on October 18, 2022
Posted by: Antho
from Houston
Expertise:Intermediate
[This review was collected as part of a promotion.] Getting used to having all the buttons on 1 side but other than that it's just a better samsung device
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is horrible..do not buy
on October 18, 2022
Posted by: Bad battery
from Maryland
Expertise:Expert
Bought this phone about 3 weeks ago..... ..battery life is a joke..way to rip of a loyal Samsung customer
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 18, 2022
Hello,
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on October 17, 2022
Posted by: Nicoal
from Ohio
Expertise:Expert
[This review was collected as part of a promotion.] Everything about this phone is amazing the screen size the options that it has when it comes to customization
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on October 17, 2022
Posted by: Anuroop
from Brooklyn NY
Expertise:Expert
[This review was collected as part of a promotion.] I've been using this phone since around last 6 months and it's the best experience I've every had. Great performance with fluid animations and battery life. Camera is the best I've ever seen
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US