Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Great features. The camera is wonderful.
on October 28, 2022
Posted by: Rennie
I love this phone. I am so happy with it. I bought it a month ago. It is so worth having. I love everything about it.
Written by a customer while visiting Samsung US
Customer Rating
2
Not that great
on October 28, 2022
Posted by: Snareman
No different than the s20 except this one doesn't have a SD card slot and it works no better than the s20 which wasn't good either. Things work so slowly you want to throw it out the window
5g does nothing!
Pretty much wasted our money, the other one was just paid off.
5g does nothing!
Pretty much wasted our money, the other one was just paid off.
Response from Samsung USBy Bethany, Social Commerce, October 31, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all critiques as we strive to innovate and improve on our product design and functionality. I've attached a link that should help with the speed of your device. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all critiques as we strive to innovate and improve on our product design and functionality. I've attached a link that should help with the speed of your device. If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Love the pen. Made my life easy to write and sign
on October 28, 2022
Posted by: Zoya
from L.A california
Expertise:Beginner
[This review was collected as part of a promotion.] I recently switched to adriod from iphone for using it about 15 years. This is the first time i am using andriod and i love it. I regret that i have never used it before.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
on October 28, 2022
Posted by: Old Grump
Should have just kept my note from 7 years ago, pretty much the same phone and just like the madden games they bring the same thing back. Different tweaks but still the same thing as the year before and another 1200 bucks? If only they still had blackberries lol
Response from Samsung USBy Bethany, Social Commerce, October 28, 2022
Hello,
Thank you for your feedback on the Samsung Galaxy S22 Ultra. I've attached some videos from Samsung’s YouTube channel that show just a few of the amazing features of your device. If you need any assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Galaxy S22 Ultra: Official Introduction Film | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
Galaxy S22: Level up your photos with Expert RAW | Samsung - YouTube
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22 Ultra. I've attached some videos from Samsung’s YouTube channel that show just a few of the amazing features of your device. If you need any assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Galaxy S22 Ultra: Official Introduction Film | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22: Nature Photography with Expert RAW | Samsung - YouTube
Galaxy S22: Level up your photos with Expert RAW | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Most productive phone I've ever had
on October 27, 2022
Posted by: PrimePixel
from Louisville, KY
[This review was collected as part of a promotion.] I've been using the S22 Ultra for a while now and currently with the new new One UI 5.0 and this phone is feature packed. I find the spen quite useful sometimes even though I don't usually use it, but it proves itself reliable when I need a camera controller to take group photos, or to take notes, translate words, copy texts from websites that may not support the traditional hold to copy. Another great thing about this phone is the telephoto camera. There are two types of telephoto cameras: one is the 3x zoom and the other is the 10x zoom. These 2 zooms use different cameras, but it can go all the way to 100x cropped zoom if needed. While others may not find this camera useful and thst it might be a gimmick, it is still amazing at how this device can read texts and see details from far away. On the rest of the cameras, it is also pretty good. You have a lot of options to choose from, but I usually just use the normal modes such as photo, night, and video. The pictures are really crisp and shows high dynamic range and I would say it does a great job of controlling light in bright environments and the exposure of the sky. With the new One UI 5.0 update, it makes the UI and designs of the phone more smooth and modern, which you may like including the new options to change your Lock Screen layout without Good Lock. If you are coming from an iPhone 13 Pro Max there will be some things you may not like. While the majority of us knows that the new iPhones currently dominate the battery and how long phones last, I do have to say that this can last me a day just before I go to bed and enough time to charge it overnight. This may be disappointing for you, but it is one limitation of Android. On the other hand however, you get a ton more features like the spen, customizations, multiview and pop,up view, and better integration with the Galaxy ecosystem of course. With all that set aside I would say that overall this is a great phone. There are a lot of things that I never thought I would find VERY useful, but it always seem to surprise me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Battery issues
on October 27, 2022
Posted by: Battery issues
from Miami
The battery gets under 50% in 8 hours even without using the phone at all
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 28, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Expensive phone with no charger
on October 27, 2022
Posted by: Oleg
Bought the phone and it looks nice. Great picture quality and everything else. Why 1 start review. Because they don't send a charger with this phone. I mean I needed go to the store and get myself a charger as they sent only cable with it.
Response from Samsung USBy Bethany, Social Commerce, October 27, 2022
Hi Oleg,
Thank you for your review of the Samsung Galaxy S22 Ultra. We're thrilled you're enjoying the picture quality! Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Please reach out to Samsung Support, attached below, for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We're thrilled you're enjoying the picture quality! Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Please reach out to Samsung Support, attached below, for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great Camera, features and speedy performance.
on October 27, 2022
Posted by: SmoothE611
from Parkland Florida
Expertise:Expert
[This review was collected as part of a promotion.] I upgraded from my S20 Ultra unlocked phone. This phone does a 120hz adaptive refresh rateat 3088x1440. Which gives it a longer battery life than the S20 Ultra with a 60hz refresh rate. It has 108 megapixel Camera. It takes 8k and 4k video with HDR10+ in pro video mode. One UI 5.0 is fast and fluent and better than One UI 4.1 was. It works great with my Galaxy 4 Classic Watch and Galaxy Buds 2 Pro Bluetooth earphones. I also have Samsung Care Plus and would recomend this phone to anyone.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US