Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
3
Very fragile
on November 4, 2022
Posted by: Triple G
I bought my 22 Ultra s few months ago. Ordered a case and took it to work the 1st day without the waiting in case. Had it in my baggy front pocket and it cracked the rear glass the 1st day of owning it. I don't understand why such a fragile glass is used on the top of the line phone. Not a happy camper...
Response from Samsung USBy Bethany, Social Commerce, November 8, 2022
Hello,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to give our consumers the best in design and functionality. I've attached a link to a screen protector that will go with your new device. Also, the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
Samsung | uBreakiFix
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to give our consumers the best in design and functionality. I've attached a link to a screen protector that will go with your new device. Also, the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience. Please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Bad
on November 4, 2022
Posted by: Bianca
from Utha
Expertise:Expert
I bought this 2 months ago, battery problems and cracked screen
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 6, 2022
Hi Bianca,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Also below is the link to Samsung Repair Services, please reach out to them for assistance with your screen. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Also below is the link to Samsung Repair Services, please reach out to them for assistance with your screen. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Super, awesome phone!!
on November 3, 2022
Posted by: Lugerhead1
I got my new S22 Ultra about 3 weeks ago. It has been so much fun getting to know how to work the super camera system, and all the great things on this phone
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung keeps outdoing phone excellence.
on November 3, 2022
Posted by: bullyboy
from Caguas,PR
Expertise:Intermediate
I'm a fan... I had a note 9... I've traded to S22 Ultra...
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Title reviewed.
on November 1, 2022
Posted by: Merle
Expertise:Intermediate
I like the size of my screen, plus the camera is amazing.
I would recommend this to a friend!
Features
3
Performance
4
Design
1
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Almost perfect.
on October 31, 2022
Posted by: gijoebryant
from Spartanburg, SC
I love this phone. Just hate the S Pen is on the left.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great upgrade
on October 31, 2022
Posted by: Anonymous
from Knoxville, Tennessee
Expertise:Expert
[This review was collected as part of a promotion.] I upgraded from an s21 and I love the pen features! feels very premium
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
My S21 ultra was much better.
on October 31, 2022
Posted by: Douglas M
My S21 ultra was much better. Every year since my Samsung Galaxy 9 plus I buy a new upgraded phone from Samsung so last year I purchased the S 22 ultra and traded in my S21 ultra which was a mistake. All the raves and advertisements and marketing about the camera is moot. This screen has locked up numerous times and I had followed customer services support teams directions about resetting the phone and then only adding my e-mail and within a couple of weeks it keeps on doing the same thing. Now I am on the fence about the S 23 ultra when it comes out. I'll have to wait and see
Response from Samsung USBy Bethany, Social Commerce, November 2, 2022
Hi Douglas,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to improve on the design and functionality of our products. As you've already spoken with customer support, I've attached a link to our warranty department. Please reach out to them for assistance with your screen locking up. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to improve on the design and functionality of our products. As you've already spoken with customer support, I've attached a link to our warranty department. Please reach out to them for assistance with your screen locking up. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US