Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Galaxy s22 ultra
on November 6, 2022
Posted by: My baby
from Kansas City ks
Expertise:Beginner
Great phone I love it I love it so much I'm gonna buy my son one
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Way better than ANY iPhone
on November 6, 2022
Posted by: Bozopolis
from Arizona
Expertise:Expert
This is a huge upgrade from my Note 20 Ultra 5g. Much better camera, outstanding sound, and after a few battery tweaks I'm barely making a dent after 16 hours using less than 30% of power. This is my 7th Samsung phone and the best so far. I am a little disappointed that Samsung eliminated the SD card support. It will take some getting used to but with 512 gb I hope I'll be okay.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad phone
on November 6, 2022
Posted by: Victor
Bad battery life. Drops calls. Bad internet connections, very limited reception. Calls don't ring through.
Response from Samsung USBy Bethany, Social Commerce, November 7, 2022
Hi Victor,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning the battery, connectivity, and dropped calls you've experienced. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone is unable to make or receive calls (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning the battery, connectivity, and dropped calls you've experienced. Please reach out to Samsung Support, also below, for further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone is unable to make or receive calls (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Great Camera but poor wifi reception
on November 5, 2022
Posted by: Rakii
Expertise:Expert
I am a loyal Samsung user for almost 12 years.
This Samsung phone is very expensive and only great update is the camera and super fast charging. The wifi reception absolutely sucks.There is no SD card and headphone port is not present.Battery discharges very fast in say 7 hours.The screen protectors almost always covers the finger reading because the new finger-printer reader is very inconveniently located.
This phone actually bigger and heavier than other phones so I cannot hold it for too long.
I still like my older S9 Plus better, it's smaller, more sleek and has better wifi and better ports.
This will be my last Samsung phone.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 7, 2022
Hi Rakii,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We're thrilled you think the camera is great! If you'd like corded headphones, you are able to purchase them. I've attached some options that will work with your phone below. I've also attached a few links that should be of help regarding the battery life, and connectivity of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We're thrilled you think the camera is great! If you'd like corded headphones, you are able to purchase them. I've attached some options that will work with your phone below. I've also attached a few links that should be of help regarding the battery life, and connectivity of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Made The Switch
on November 5, 2022
Posted by: Javi
from California
Expertise:Intermediate
I made the change from iPhone to Samsung and at first it was a bit to get used to but after getting used to the phone it became amazing with limitless customization I learn new ways to personalize my phone every day it was a great choice and I guarantee this phone does not disappoint
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
on November 5, 2022
Posted by: Rennie
Bought the phone a little over a month ago. It doesn't hold a charge. I don't have extra things running . Battery life sucks. It has a great camera.
Response from Samsung USBy Bethany, Social Commerce, November 7, 2022
Hi Rennie,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. We are thrilled you're enjoying the camera! I've attached some links that should help with your phone not holding its charge, and with its battery. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet is not staying on or charging (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. We are thrilled you're enjoying the camera! I've attached some links that should help with your phone not holding its charge, and with its battery. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet is not staying on or charging (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
It's ok
on November 5, 2022
Posted by: Shantel
from Las vegas
I dont like I can't customize my notifications. My email, text, etc are all the same sound and I don't like that
Response from Samsung USBy Bethany, Social Commerce, November 7, 2022
Hi Shantel,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached a link that will help you customize your notifications. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached a link that will help you customize your notifications. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Hey yall gotta get cha one of these!!!
on November 5, 2022
Posted by: Jessica
I had a s22 plus and the battery just constantly drained after going through 3 of those I chose to purchase the s22 ultra im so excited that I made that choice because it's everything I wanted and more the display alone was worth the switch I love being able to step away from a charger and feel free again lol thank you samsung for once again making an amazing product that truly backs the brand of Samsung im always amazed and happy to try new Samsung products and I highly recommend the s22 ultra to anyone and everyone that wants a out of this world product that can zoom in on the moon 🌙 this is the best Samsung yet thank you once again
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US