Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Awesome camera!
on November 12, 2022
Posted by: Anonymous
from West Palm Beach
Expertise:Expert
I upgraded from my pixel 5 around 3 weeks now and so far im enjoying my s22 ultra!! The camera is amazing and everything fells so smooth.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
S22+ BEST ever!!
on November 12, 2022
Posted by: Gail
Expertise:Intermediate
I've had my Samsung galaxy s 22+ plus for almost a year now and I love it. It is by far the best phone I have ever had. Little glitches have arose lately, yet after Googling the issue, it was fixed as good as without ever opening the case! BRAVO Samsung! You knocked it out of the park with this one! A little pricey but hey, if that's my only complaint thusfar, I am doing great!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Go with the flat screen instead
on November 12, 2022
Posted by: rando345
from Colorado
Expertise:Expert
Hate the curved screen so much. If I could get the 10x zoom camera on a flat screen of do that over this curved screen any day. Curved screen seem like a marketing-driven anti-feature. I'll never buy one again but for now I keep using the s22u.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Bethany, Social Commerce, November 15, 2022
Hi Rando345,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra.
At Samsung, we value all feedback as we strive to innovate and improve on our product design and functionality. Please reach out to Samsung Support, attached below, if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra.
At Samsung, we value all feedback as we strive to innovate and improve on our product design and functionality. Please reach out to Samsung Support, attached below, if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing
on November 11, 2022
Posted by: D nice
from Midland tx
Expertise:Intermediate
It's perfect in every way that I need it to be, size speed, and the pin is extra cool!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life and features.
on November 11, 2022
Posted by: Abby
I got this phone 1 1/2 week ago. The battery life is terrible, terrible, terrible... I work 9hr days. I'm on my phone during my 30min lunch and I have 2 10min breaks. So 50 mins I'm on my phone in 9hrs when I leave work my phone is between 50-56% battery life. I have almost all the apps set to receive no notifications, I have all the apps closed, nothing running in the background, i have went to the settings and went to battery and device care and optimized it.. If you need something with long battery life this phone is not for you. I need battery life I'm disappointed by the battery life. The specs say something totally different then what it really is.. I do love the camera, the screen size is nice and some of the features on the phone great. I like how i can write on the screen with the spin and itnwill type what i write thats cool.. It works well besides the battery.
Response from Samsung USBy Bethany, Social Commerce, November 14, 2022
Hello. Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we strive to innovate and improve on the design and functionality of our products. We're thrilled you love your camera! I’ve attached some links that offer troubleshooting steps you can take to increase the battery life of your device. Please reach out to Samsung Support, attached below, for further assistance. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com) smsng.us/Samsung-Support
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com) smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great Purchase
on November 11, 2022
Posted by: Lingood
from Jacksonville, Fl
Expertise:Intermediate
I bought this a week or so ago. Still getting used to it. I don't care for the distorted emojis however. They look good until you add them to you text msgs. Not like the clear images I got with my Galaxy 8+. But overall, this is a great phone. I love the size. The camera is impressive. I'm still learning of all the potential benefits the phone has to offer.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Trash
on November 11, 2022
Posted by: Matt
Expertise:Intermediate
Their phones are getting worse and worse, yet cost more and more. The is sucks. If it loses service, it doesn't get it back for at least 10 minutes regardless of actual signal strength. A few times it took 30 minutes to come back. Or you can power cycle your phone every time. It's insane that things cost this much and suck so bad. They're designed to fail or be unusable within a year or two.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 14, 2022
Hi Matt,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. All critiques are valuable as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help with the connectivity of your device. Also, it sounds as if your device is still under warranty, so I've attached our warranty department below. Please reach out to them and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. All critiques are valuable as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should help with the connectivity of your device. Also, it sounds as if your device is still under warranty, so I've attached our warranty department below. Please reach out to them and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
I wouldn’t buy
on November 10, 2022
Posted by: Donna
Expertise:Expert
I wish I had not gotten the phone. A lot of hardware / software issues.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 11, 2022
Hi Donna,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. It sounds as if your device is still under warranty, so I've linked our warranty department below. Please reach out to them, and or Samsung Support for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. It sounds as if your device is still under warranty, so I've linked our warranty department below. Please reach out to them, and or Samsung Support for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US