Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Upgraded from a Galaxy S8 plus
on November 16, 2022
Posted by: DivinesLady
I bought this phone a month ago for my husband and myself. We upgraded from a Galaxy S8 plus. We really like this phone. It's faster than what we had and the feature that is my favorite is the s-pen. I also like all the things you can do to customize your phone.
Written by a customer while visiting Samsung US
Customer Rating
5
Great features 👏 👌
on November 15, 2022
Posted by: Yeimy
from Georgia
Expertise:Intermediate
I bought this 6 months ago and I'm in love with this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Too many problems!
on November 15, 2022
Posted by: EpikMarie
from Spokane WA
Expertise:Intermediate
I have had this phone for 5 months. I absolutely dislike it. I'd rather have my S10 back! Problems: frozen screen, inability to reatart phone, probs w bluetooth, probs relieving messages, faded lock screen & freezes the phone. Cant restart with button & when you can, you cant hit the restart button as the screen just closes. Issues with battery/charging...i wish it was just a lemon, but others have had these issues too. And the health ck says its fine. All updates done. I wish i could give it back & get another type. Like the Note20.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 16, 2022
Hi EpikMarie,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is valuable as we continue to innovate and improve on the design and functionality of our products. There is another way to switch off your device besides the side buttons. Swipe down from the top of the screen. Swipe down a second time and press the ‘power’ icon in the top right corner next to the search icon. However, you can also go into Settings> Advanced features>Side Key and from there you are able to change the side key from Wake Bixby to Power off menu. Right below that is also a guide on How to power off your phone.
I've attached some links that should help with the connectivity, battery, and your device freezing and restarting. Also, it sounds as if your device is still under warranty, so I've added the link for them as well. Please reach out to them, and or our warranty department as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet is not staying on or charging (samsung.com)
Samsung phone freezes and crashes
Messages on Samsung phone are slow, do not send, or cannot be received
Can't connect a bluetooth device to a Samsung phone or tablet
smsng.us/Samsung-Support
smsng.us/Warranty-Info
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is valuable as we continue to innovate and improve on the design and functionality of our products. There is another way to switch off your device besides the side buttons. Swipe down from the top of the screen. Swipe down a second time and press the ‘power’ icon in the top right corner next to the search icon. However, you can also go into Settings> Advanced features>Side Key and from there you are able to change the side key from Wake Bixby to Power off menu. Right below that is also a guide on How to power off your phone.
I've attached some links that should help with the connectivity, battery, and your device freezing and restarting. Also, it sounds as if your device is still under warranty, so I've added the link for them as well. Please reach out to them, and or our warranty department as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet is not staying on or charging (samsung.com)
Samsung phone freezes and crashes
Messages on Samsung phone are slow, do not send, or cannot be received
Can't connect a bluetooth device to a Samsung phone or tablet
smsng.us/Samsung-Support
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
The phone could do so much
on November 14, 2022
Posted by: Llefury
Love my note 10 can't wait til I get the 22, super fast load
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on November 13, 2022
Posted by: BK37Baseball
from Tampa, FL
Expertise:Expert
I have had my Galaxy S22 ULTRA now for a little over a month. I would highly recommend this device to anyone. THE SAMSUNG GALAXY 22 ULTRA CHECKS ALL THE BOXES!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
You don't need a telescope or binoculars great cam
on November 13, 2022
Posted by: Hari
Expertise:Intermediate
I bought this about 8 months ago. I feel it is the best phone I have owned the camera is out of the world
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
SAMSUNG NEEDS TO THINK IT THROUGH
on November 13, 2022
Posted by: Jeffrey H
The curved screen is TERRIBLE! It does not work well with the S pen. Screen protectors do not adhere well either. The flat screen phones are soooo much better. The S pen feature is a must have for my phone. I will never buy a phone with a curved screen again! I have been using Samsung phones since the original note and I love them, But a curved screen and the S pen are not a good combination. I will wait until they come out with the flat screen and built in S pen before I upgrade.
Response from Samsung USBy Bethany, Social Commerce, November 15, 2022
Hi Jeffrey,
Thank you for your feedback of the Samsung Galaxy S22 Ultra. Your opinion is valuable as we continue to lead the charge on innovation. Please reach out to Samsung Support, attached below, if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your feedback of the Samsung Galaxy S22 Ultra. Your opinion is valuable as we continue to lead the charge on innovation. Please reach out to Samsung Support, attached below, if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Nothing new that impress me
on November 12, 2022
Posted by: PSII
My Note20 is a 6.9 bigger than this phone and after doing the speed tests my Note20 does better than this new s22 ultra phone, Samsung has done nothing new
Response from Samsung USBy Bethany, Social Commerce, November 14, 2022
Hi PSII,
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We value your opinion as we continue to lead the charge on innovation. I've attached a few links that show some of the great features of your new device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube
Galaxy S22: Make Light Your Paintbrush | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We value your opinion as we continue to lead the charge on innovation. I've attached a few links that show some of the great features of your new device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube
Galaxy S22: Make Light Your Paintbrush | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US