Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
2
Battery failed
on June 14, 2023
Posted by: Seadug
from Connecticut
Expertise:Intermediate
I have had this phone for less than 1 year and the battery failed. It takes great pictures and was working well right up until it failed.
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 16, 2023
Hey there Seadug, thank you for reaching out to us with your feedback on your Samsung Galaxy S22 Ultra. We completely understand wanting to have full day battery and know that your device is going to go the distance with you. Given the stated time of ownership, we will include a link for your that has the full manufacturer warranty and links to the Samsung Support Team and Customer Care+ Team to help you with any warranty claim you would like to make. We appreciate you being a Samsung customer. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
3
Very Disappointed
on June 11, 2023
Posted by: Chico
from Pacoima CA
Expertise:Intermediate
It was a give from my wife for Christmas. The galaxy s22 ultra. After 3 months the software started to give problems. I received about 4 software updates with in 3 months.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 12, 2023
Hi there Chico, thank you for sharing your feedback on your Samsung Galaxy S22 Ultra. We are more than happy to help you troubleshoot any difficulty you are experiencing with your Samsung device. Without knowing exactly what difficulty you are experiencing we have provided a link to the Samsung Support Team. They can ascertain what you are experiencing and help you resolve any difficulty. We appreciate you being a Samsung cutomer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Does all!!!
on June 11, 2023
Posted by: AwesomenessYT
I use this phone for all purposes and it does all of them well, yessir.
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Overheat
on June 10, 2023
Posted by: Blanca
from Fl
Expertise:Intermediate
The phone overhead all the time,impossible to talk ,I have to put it in speaker all the time to prevent the over heat close to my face.
Features
1
Performance
2
Design
2
Value
2
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 12, 2023
Hey Blanca, thank you for your feedback on your Samsung Galaxy S22 Ultra. We understand how it wouldn't be ideal to have to use your phone on speaker all the time. We would be more than happy to help you troubleshoot the heat of your device. We have included a link below to an article about keeping your device at normal operating temperature. If that does not help resolve your difficulty, we have also included a link to the Samsung Support Team for further assistance. Thank you for being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Best feature in the world
on June 8, 2023
Posted by: Rittscracker43
from Morgan County Tennessee
Expertise:Intermediate
I love the galaxy s22 ULTRA AN THANK YOU GOD BLEAS YOU
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 3, 2023
Posted by: Sweetpea
Expertise:Intermediate
I love this phone.I bought it 6 months ago. The features are easy to use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
All around great phone
on June 3, 2023
Posted by: Katdaddy420
I own this phone great phone. Great features great everything about ultra 22 if you are an android person grab this cell no jk.
Written by a customer while visiting Samsung US
Customer Rating
2
DO NOT WASTE YOUR MONEY
on June 3, 2023
Posted by: MlleJ
from New York, NY
Expertise:Expert
The worst Android . The only good thing about this is that the camera is excellent.
Speech to text is the worst.
Always misspells.
Keyboard too small so , when typing, there are always errors.
Too sensitive to touch. and defaults too quickly to another program.
All previous Android Samsung's were just fine. Price way to high for the product.
Speech to text is the worst.
Always misspells.
Keyboard too small so , when typing, there are always errors.
Too sensitive to touch. and defaults too quickly to another program.
All previous Android Samsung's were just fine. Price way to high for the product.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 6, 2023
Hi there MlleJ, we are so grateful to you for taking time to share your thoughts on your Samsung Galaxy S22 Ultra. We have some great tips we believe can help you get the most out of your device. You can ensure you don't have the touch sensitivity turned up on your display. You can also make adjustments to the keyboard including increasing the size. In your settings you can go under advanced settings in the keyboard and choose the keyboard that is going to best suit your needs. You can also always turn your phone to landscape and type from there with a larger keyboard. With the voice to text, we have provided a link to a great article to troubleshoot speech to text. We have also included a link to the Samsung Support Team for further assistance or to answer any questions you may have. We appreciate you being a Samsung customer. -Elizabeth
Reset Bixby
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Reset Bixby
https://www.samsung.com/us/support/troubleshooting/TSG01001306/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US