Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
3
Need maunal on how to user
on November 19, 2022
Posted by: Roadmanmac
Llke the phone better than my last one...my problem is all this phone can do and they do furnish any information on how to use it.
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hi Roadmanmac,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to bring our consumers the best and most innovative products. I've attached a link that will help you become better acquainted with your new device, as well as the user manual. However, you can also access it from your phone as well! On your phone, navigate to Settings, Tips and user manual, and then tap User manual. The user manual will open via your internet browser. Tap the different options to learn more or use the search bar to find something specific. Please reach out to Samsung Support if you need any assistance, and thank you for being a valued customer. -Bethany
Get ready to start using your Galaxy phone (samsung.com)
Access the user manual for your Samsung phone
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to bring our consumers the best and most innovative products. I've attached a link that will help you become better acquainted with your new device, as well as the user manual. However, you can also access it from your phone as well! On your phone, navigate to Settings, Tips and user manual, and then tap User manual. The user manual will open via your internet browser. Tap the different options to learn more or use the search bar to find something specific. Please reach out to Samsung Support if you need any assistance, and thank you for being a valued customer. -Bethany
Get ready to start using your Galaxy phone (samsung.com)
Access the user manual for your Samsung phone
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features! Easy to use!
on November 19, 2022
Posted by: Hooked on Samsung
from Brooklyn, New York
I bought this one month ago and I'm loving it more and each day.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Lack of Features
on November 18, 2022
Posted by: Brandon ShlateRock
from Minnesota
Expertise:Expert
I've had my s22 ultra now for about 6months. The most discouraging thing is the lack of an SD card. I didn't do my research and wasn't aware of this till after my purchase was made. No SD card means storage is used up quickly, the other disappointments are, no power off button and a ridiculously awkward way to take a screenshot. Why put so much effort in designing a "Top of the line" phone yet miss the mark on some very important features. Disappointed....
I would recommend this to a friend!
Features
3
Performance
4
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hi Brandon,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is appreciated as it ensures we bring our consumers the best in product design and functionality. There’s another way to switch off your device besides the side buttons. Swipe down from the top of the screen. Swipe down a second time and press the ‘power’ icon in the top right corner next to the search icon. However, you can also go into Settings> Advanced features>Side Key. From there you are able to change the side key from Wake Bixby to Power off menu. Right below that is also a guide on How to power off your phone. Concerning storage, there are three options available for the Samsung Galaxy S22 Ultra: 128, 256, and 512GBs. I've attached a link that shows the multiple ways you are able to take a screenshot. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is appreciated as it ensures we bring our consumers the best in product design and functionality. There’s another way to switch off your device besides the side buttons. Swipe down from the top of the screen. Swipe down a second time and press the ‘power’ icon in the top right corner next to the search icon. However, you can also go into Settings> Advanced features>Side Key. From there you are able to change the side key from Wake Bixby to Power off menu. Right below that is also a guide on How to power off your phone. Concerning storage, there are three options available for the Samsung Galaxy S22 Ultra: 128, 256, and 512GBs. I've attached a link that shows the multiple ways you are able to take a screenshot. Please reach out to Samsung Support for any further assistance. Thank you for being a valued customer. -Bethany
Take a screenshot on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
SD Card No More Is Wrong
on November 18, 2022
Posted by: Cyndee
I only ever bout the Galaxy Notes with adding SD card, all my pas phones had the abilities to add the SD card for extra space for photos and videos so given this Galaxy S 22 Ultra only 4 stars due to no SD card slot and this is so so wrong for us consumers, then the prices still to exspensive, this has to end with high priced smartphones. As for everything else on the S22 Ultra has many awesome features that are great, glad it came with the S Pen 🖊️ need the S Pen for my fingers too big for the keyboard and for Art and many other awesome features…The only bad thing is no ability to add my SD card, why they take it away is not fair to consumers at all, do not take away this on Samsung devices this will be my last Samsung device to buy cause no SD card to use, might as well buy an Apple device, I don’t like Apple devices because no option to add a SD card for more space….So if Samsung takes away that feature I then rather get the iPhones…
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Unmount internal storage
on November 17, 2022
Posted by: Peet
Have the s22 ultra now for 5 months. Great phone, but now all of a sudden when I want to open a WhatsApp video or photo it gives me a notification of unable to download or open due to not enough memory, I have more than enough memory available but it tells me to unmount internal storage as a disk drive.
Written by a customer while visiting Samsung US
Customer Rating
3
Ehhh
on November 16, 2022
Posted by: Deeona
I bought this phone before it even was out. The commercials made the camera sound outstanding. It is fantastic for outdoor pictures. But for inside pictures are dark and/or blurred. I always have to edit them to make the inside photo better. Also it doesn't come with a plug, just a cord. For the price, I shouldn't have to buy a plug to charge my phone.
Response from Samsung USBy Bethany, Social Commerce, November 17, 2022
Hi Deeona,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your opinion is valuable as we continue leading the charge on innovation. I've attached some videos from Samsung's YouTube channel that show the awesome features of your camera. Also, an article that gives tips on how to achieve the best shot. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. Please reach out to Samsung Support for further assistance. Thank you for being a valued customer. -Bethany
Camera settings for Samsung Galaxy phones
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: AI-Enhanced Night Portraits | Samsung - YouTube
Adjust the ultra-low brightness level on the Galaxy S22, S22+, or S22 Ultra | Samsung US - YouTube
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your opinion is valuable as we continue leading the charge on innovation. I've attached some videos from Samsung's YouTube channel that show the awesome features of your camera. Also, an article that gives tips on how to achieve the best shot. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase them separately. Please reach out to Samsung Support for further assistance. Thank you for being a valued customer. -Bethany
Camera settings for Samsung Galaxy phones
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Galaxy S22 Ultra: AI-Enhanced Night Portraits | Samsung - YouTube
Adjust the ultra-low brightness level on the Galaxy S22, S22+, or S22 Ultra | Samsung US - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone
on November 16, 2022
Posted by: Melvin
I've had this wonderful phone for over a month now and it has been a godsend. It's fast, the clarity is great, and it also takes the best pictures that I have done.
Written by a customer while visiting Samsung US
Customer Rating
1
sorry Samsung
on November 16, 2022
Posted by: Cosmo712
As an retired Tier 2 cellular phone expert, I always gravitated towards either Motorola or Samsung, (Not an iPerson) having models from S5 forward. I'm seriously rethinking that however, as starting with S7,S10,S20 and finally S22 Ultra, they all seem to have that " you are offline" appear and no factory reset seems to cure it. I'm surprised that Samsung doesn't have a class action lawsuit against them for this issue as they all do it. I'm on my 2nd S22 Ultra since April of 2022. I had an option recently to either get the 2nd S22 Ultra or an iPhone 14, something I'm now regretting....
Written by a customer while visiting Samsung US