Customer reviews from Samsung US
Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,473
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,608 out of
1,863)
Customer Reviews for Samsung - Refurbished Good - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Nice perks
on November 21, 2022
Posted by: De818
from Maple Hts, OH
Expertise:Beginner
Need a great product from Galaxy have not had a Gal
Features
4
Performance
5
Design
4
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Charging Issues
on November 21, 2022
Posted by: anthrofolk
from Albuquerque, New Mexico, USA
Expertise:Expert
Less than a year ago, I purchased a new Z Fold3 and ended up returning it because twice I had to get it repaired. I decided to purchase a new Galaxy S22 Ultra two months ago and, again, I'm running into hardware issues. I've shipped it back today (Ticket # 4168414570) for repairs but in reality just want to get a full refund--I will stick with my older, yet reliable, Galaxy S10e and wait until the next reliable Samsung really comes out. My specific issue is that my S22 stopped charging via its cable. I purchased a new, official samsung charger but it still has the issue--I can only charge it wirelessly. For such an expensive phone, and a flagship, I can't be dealing with this. I need reliability.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 23, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for updates on your repair. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for updates on your repair. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Lost a customer
on November 21, 2022
Posted by: nickname990099
Expertise:Intermediate
I have been a loyal Samsung fan for years. But this will be the last Samsung I buy. I have no problems with the phone itself, but rather with the software. They made a deal with google and removed the video calling software. Now if you want to make a video call, you have to use google dou. I am not a dou user, I am not interested in using dou, and no one I know uses dou. Many people do not like how google insinuates itself into our lives, now Samsung made a deal with them, to force us to allow even further into our lives, without even ginving the option to opt out, and use to the old video calling software. Samsung, you have lost my respect and my loyalty. I will avoid samsung products in the future, not just phones, but all samsung products.
Features
1
Performance
5
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, November 23, 2022
Hello,
Thank you for your feedback on the Smasung Galaxy S22 Ultra. We welcome your input as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your feedback on the Smasung Galaxy S22 Ultra. We welcome your input as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Why no SD
on November 21, 2022
Posted by: Ceddy139
from Atlanta
Expertise:Intermediate
After reading the some of the reviews. And reading product features. I am going to wait for the next galaxy to come out. If next model doesn't have expandable memory might have starting looking at other brands.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 22, 2022
Hi Ceddy139,
Thank you for your review of the Samsung Galaxy S22 Ultra. We value your opinion as we continue leading the charge on innovation. Concerning storage, there are three options available for the Samsung Galaxy S22 Ultra: 128, 256, and 512GBs. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We value your opinion as we continue leading the charge on innovation. Concerning storage, there are three options available for the Samsung Galaxy S22 Ultra: 128, 256, and 512GBs. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Meh
on November 20, 2022
Posted by: Ging
from NC
I wish I had never got this phone. I purchased it about six months ago and I have had nothing but problems with it. It constantly over heats to the point where it shuts itself off and the charging port doesn't hold the cord properly. It pops out by itself leaving me with a low battery.
On the plus side the camera and video functions are amazing. I have taken many beautiful photos. Outside of that I was much happier with my S10+.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hi Ging,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We are thrilled you're enjoying the camera! I've attached a link that will help with the overheating you've experienced. Also, it sounds as if your device is still under warranty, so I've linked our warranty department below as well. Please reach out to them for assistance with your charging port. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We are thrilled you're enjoying the camera! I've attached a link that will help with the overheating you've experienced. Also, it sounds as if your device is still under warranty, so I've linked our warranty department below as well. Please reach out to them for assistance with your charging port. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Bad service
on November 19, 2022
Posted by: Mike
from Oklahoma
Expertise:Intermediate
Depending on what tower I hit you get message phone not reconized and can only make emergency call
Then when I can call majority of time no internet
Loved my S8+ only went to S22 ultra because my carrier said with system upgrades it wouldn't be supported
Worst purchase ever
Then when I can call majority of time no internet
Loved my S8+ only went to S22 ultra because my carrier said with system upgrades it wouldn't be supported
Worst purchase ever
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hi Mike,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We welcome your feedback as it ensures we bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the connectivity of your device. Also, it sounds as if your device is still under warranty, so I've attached the link to our warranty department as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Galaxy phone is unable to make or receive calls (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We welcome your feedback as it ensures we bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the connectivity of your device. Also, it sounds as if your device is still under warranty, so I've attached the link to our warranty department as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Galaxy phone is unable to make or receive calls (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on November 19, 2022
Posted by: dfltn78
from Ashtabula, Ohio
Expertise:Expert
Best galaxy that has come out yet! Love the phone. Definitely sticking with Samsung Galaxy s22 ultra
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Better Than Iphone 13 pro
on November 19, 2022
Posted by: BubbleGumYum
from New York NY
Expertise:Expert
I switched from the Iphone 13 pro to the S22 Ultra. I am amazed how fluid and responsive this phone is. I can say having an open-source device changes everything. I can customize my wallpaper, fonts, alert tones, text tones, ringtones etc. I enjoy listening to music while i play games as the Iphone does not allow you do this. The live wallpapers are wonderful. No longer do I have to hold down my finger on the screen to see it "Live" with the Ultra I am able to see it animate on its own. The camera is excellent as well. I know with the iphone 14 they upgraded to a 48MP but I think Galaxy Ultra has the best camera specs with 108 Zoom especially comparing with the 13. The WQHD resolution is amazing. When I use apps and social-Media I can see the colors pop. Yes, the battery life can be better even with a 5000MAH battery, but they make up for it with super-fast charging which is much needed. I am glad I switched from the apple ecosystem with nothing to do to a wow device where I can do everything. Who cares about having a green bubble for me it's all about productivity.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US